Charge a lot for services that go in and out daily,and of course for your inconvenience they never…read morededuct anything from your bill.So you are paying for service even when you don't have any.

Unresponsive. 10+ days, and still awaiting a promised call from the Baxter manager, to discuss…read morepre-wiring a new subdivision we've built in the area. Spectrum doesn't appear to be interested in servicing new residential customers, as our area grows. Disappointing behavior, given Spectrum's mandate is to serve our residents.

I stopped in because the charging port on my iPhone had a bunch of lint in it, and wouldn't take a…read morecharge. Ryan helped me out, completely free of charge and cleaned my iPhone charging port which fixed my issue. No strings attached. I inquired about when my account would be eligible for an upgrade, and to my surprise I was due! I came back later, and got a great new phone at an amazing price, and the staff made my visit here today a really enjoyable one.

Fantastic service second to none!!! Luke was so easy going and helped us thru buying my new phone…read morewith no stress! I don't look forward to replacing my cell phone and he guided me right thru the process easily.

They raised the rates and minimum speed to 250M and it is way worse than when I had 50M. Pathetic…read morecustomer service and provider!!!

An abhorrent customer service experience. Called looking for some flexibility to get internet…read moreinstalled ASAP (next 1-2 days) and explained my unique, critical situation. Despite having had the service at my location prior, they blew me off. Thank goodness Charter knows how to help people out, because Charter stepped up in my hour of need and provided caring assistance. Shame on CTC and their uncaring attitude. Shame.