Michelle Hernandez was able to help us get the house of dreams at a price we could afford. We couldn't have asked for a better realtor. Supportive at all times of day or night. Understanding of first time home buyers. Experienced. Able to recommend excellent companies to help us in the process. We really couldn't have gotten a better realtor. Thank you so much! West and virginia forbes read more

Will never ever recommend or use their service again . Never felt they were behind us or were actually working on our behalf as a seller and only cared about making the buyer happy. We had a full price offer the first day of listing and still insisted we keep showing it for two more weeks. Very very poor. read more

As a seller there are key details that need to occur and a commitment on behalf of the agent coupled with passion to sell one's home. We chose Shirley Voss to represent the selling of our house and appreciated at-first her first-hand knowledge of the relocation processes during our initial meeting. Then it went downhill.... - She didn't take professional pictures of our home. In fact, I could see her reflection in my shower door. As a result, we had to ask her to come back out and retake our ENTIRE home pictures again-- and still they were absolutely disappointing. There were flashes in the mirror, no representation of the space of our home that was duplicated by nonsense pictures and poorly taken, and a narrative of our home that didn't capsulate our pride and love of the updates we fell in love with when we bought it a year and a half ago. To be frank, she lifted the previous description when we first bought our house. No substantive feedback was provided post showings, nor was she ever present in our home to facilitate a sale. No showings as an agent and dependent on MLS to sell it. And, our home price was listed incorrectly on the "homemade" YouTube video. It took me to notice and bring it to her attention. Moreover, to those that are looking to sell insist on color brochures, an agent caravan, which she didn't want to do, and an open house that is longer than an hour and a half that she was only committed to doing-- even after I pushed back and requested a longer time frame still wasn't timely reflected online. She was willing to place an ad in the newspaper in addition to advertising an open house. I'm sorry, but who even reads a newspaper?? And, after withdrawing my representation her broker, Tricia, had to come to give back our key because she wouldn't respond to my call. She didn't even follow-up, apologize, preserve our listing, or give a damn about customer service. She only said, "I'm sorry, I've been in a meeting all day." Poor priorities and embarrassing. Just own it. Supremely disappointed in this agent/broker read more

We worked with Kathy Wagner to make our very first home purchase....how exciting, right? She seemed attentive and to know what she was doing. She was recommended by our initial bank as a preferred realtor. She actually whined to us about how many houses realtors take people to see on average (20, FYI). The market was tight and so we upped our budget. We found a house that was FSBO. We immediately contacted her about the property. She advised us to pay OVER asking price since it was a FSBO and now they'd be incurring her realtor fees. Thinking a twenty year veteran realtor and preferred realtor would have OUR best interest in mind and not her fee, we agreed. After the offer was accepted, we used "the best home inspector in town" per her recommendation. We started finding things missed/wrong right after closing to include faulty electrical (will be posting a review on A-1 home inspections as well). Once the mortgage lender did their review, they said there'd been an error and our financing fell through. Kathy once again "knew someone" and sent us to a local bank that her clients use all the time to get approved. The bank approved a $325,000 mortgage on a $50,000 projected income. Yup...do the math. And we had to bring even more to the table since she'd had us pay OVER the asking price to begin with. As soon as we moved in we saw the tub was cracked (how's the best inspector in town not see that?). She never bothered to check for permits or to encourage us to, and gave no real advice. The homeowner was supposed to replace the hot water heater with an equal one, and we found the paperwork after the fact and he'd downgraded the size. She did not even do her job to verify the corrections had been made properly. I wouldn't recommend her to my worst enemy. She's got a huge network of "friends" to make sure her deals go through. read more