Will never ever recommend or use their service again …read more Never felt they were behind us or were actually working on our behalf as a seller and only cared about making the buyer happy. We had a full price offer the first day of listing and still insisted we keep showing it for two more weeks. Very very poor.

As a seller there are key details that need to occur and a commitment on behalf of the agent…read morecoupled with passion to sell one's home. We chose Shirley Voss to represent the selling of our house and appreciated at-first her first-hand knowledge of the relocation processes during our initial meeting. Then it went downhill.... - She didn't take professional pictures of our home. In fact, I could see her reflection in my shower door. As a result, we had to ask her to come back out and retake our ENTIRE home pictures again-- and still they were absolutely disappointing. There were flashes in the mirror, no representation of the space of our home that was duplicated by nonsense pictures and poorly taken, and a narrative of our home that didn't capsulate our pride and love of the updates we fell in love with when we bought it a year and a half ago. To be frank, she lifted the previous description when we first bought our house. No substantive feedback was provided post showings, nor was she ever present in our home to facilitate a sale. No showings as an agent and dependent on MLS to sell it. And, our home price was listed incorrectly on the "homemade" YouTube video. It took me to notice and bring it to her attention. Moreover, to those that are looking to sell insist on color brochures, an agent caravan, which she didn't want to do, and an open house that is longer than an hour and a half that she was only committed to doing-- even after I pushed back and requested a longer time frame still wasn't timely reflected online. She was willing to place an ad in the newspaper in addition to advertising an open house. I'm sorry, but who even reads a newspaper?? And, after withdrawing my representation her broker, Tricia, had to come to give back our key because she wouldn't respond to my call. She didn't even follow-up, apologize, preserve our listing, or give a damn about customer service. She only said, "I'm sorry, I've been in a meeting all day." Poor priorities and embarrassing. Just own it. Supremely disappointed in this agent/broker