I called Quality Movers to help me unload the moving van I'd driven cross country at my new…read moreapartment in Bismarck. First of all, communication was on point from start to finish. And when the movers arrived they immediately helped me detach the car hitch I'd been struggling with for almost an hour - I was actually waiting on the tow company - but Manny saved the day! Then Manny, Darius and Andre proceeded to unload my two bedroom apartment in a super efficient and timely manner. Everything arrived in my new apartment in perfect condition. Their service was super affordable so I tipped way extra. Really nice and considerate guys, too. Remember to tip your movers well, they deserve it! Thanks Manny, Darius and Andre!

Thanks, Quality Movers. The service was exceptional, professional, and the price was right. We…read morehad a one-day notice to move into an apartment and Quality Movers listened and stepped up to the plate when others did not. The move was great and saved us hundreds of dollars by avoiding additional moving van rental and storage costs. We have moved over 15 times during my military career and the Quality Mover experience is at the top of our list.

Thanks guys for getting everything moved without incidence really helped take a lot of stress off…read moremy plate. Showed up on time, got the move done quicker than expected, had a really nice experience with you guys.

We hired this company recently and while the crew worked hard the day of our move, there are…read moreseveral concerns that anyone considering them should be aware of: 1. Quoting Process The quoting process is misleading. They ask for "large items in each room" and then expect you to estimate how many boxes you will have. We had no way to know that accurately and misjudged. This left the movers scrambling for more boxes and more time. Even with their efforts, the move did not get completed that day. We understood that and were not upset about it, but the underlying issue is that the estimate was unrealistic and set everyone up for problems. When unpacking, we also discovered boxes half-filled, items combined that should not have been (for example, artwork packed in with a leaking soap bottle), and general disorganization. It became obvious why: Ryan employs day labor, and the workers were introducing themselves to each other for the first time inside our house. That lack of experience together showed in the way our belongings were packed. Additionally, we informed Ryan that an expensive massage chair had sustained damage, as well as a section of hardwood floor. We inquired how to make a claim, and Ryan did not respond. 2. Limits on What They Will Move We were told directly that they do not move large TVs due to liability and cannot move safes over 600 lbs. We understood and then posted online to ask for recommendations for another company that would move an approximately 800 lb safe and large TVs. 3. Unprofessional Owner Response Instead of letting us find additional help, the owner, Ryan (Toepke) Werlinger, wrote a lengthy, condescending public comment implying we were unreasonable and ungrateful. He then called to say they would move the items after all, while also accusing us of damaging his reputation. I clarified our post was factual. We were told they would not move them, so we asked for recommendations. We eventually removed the post just to avoid further conflict. 4. Dishonesty and Escalation When I later followed up about concerns with the quoting process and misleading time estimate, Ryan lied and claimed he had attempted to call me (our phone records show otherwise). His tone was dismissive and condescending, which left me upset enough that my husband called him. That conversation escalated, and my husband went to Ryan's office where yelling occurred on all sides. What disturbed us most was Ryan's aggressive behavior, at one point getting within an inch of my husband's face in a posturing manner. 5. Pattern of Behavior After this experience, we learned that Ryan has changed his last name in the past. It now makes sense why his behavior feels so rehearsed. This is not an isolated incident. His approach when confronted with criticism is not to listen or problem-solve, but to bully, belittle, and shift blame. 6. We Are Not Unreasonable Clients To be clear, we are not impossible to please or unreasonable customers. In just the last month, we have worked with Paramount Builders and their local subcontractors: Haider Glass, Creative Wood, Oztech Electric, and Timber Ridge, all of which are large, well-known, established companies. In addition, we have worked with CE Construction, Bridget's Room, and Unitech Pest Control. We had zero issues with any of them, and they would only say great things about us as clients. 7. Positive Comparison For context, our second day of moving was completed by Quality Movers and we had an excellent experience. The job took the same amount of time with the same number of workers, but they brought more materials, wrapped items properly, moved the safe and two very large TVs, and did so for $1,200 less than what we paid here. The difference in professionalism and care was night and day. Final Thoughts The movers themselves worked hard, and I want to give them credit. But the business practices and the owner's behavior are unprofessional and hostile. You will notice a lot of "perfect" reviews for this company. Please be aware that any less-than-perfect review will be met with denial, excuses, and personal attacks. This is not a company that takes responsibility. EDITED TO ADD: Ryan's response is exactly what we predicted in our review. Not factual and no responsibility. Immediately after posting reviews, I received a voicemail threatening I take it down and inappropriate comments that Yelp removed. We stand by our review and will not allow this behavior to dictate what consumers should know.

I have moved more times in my life than I can remember. I have never had such a nightmare…read moreexperience with a moving company than I have with AAction Movers. From the person doing the estimate not listening to instructions from me to making commitments that were not honored, they are untrustworthy and have no concept of customer service, let alone caring for the property they are moving. The only positive thing I can say is the 2 gentlemen that did the physical move were polite. If I had to choose between using AAction Movers and leaving all my property behind, I would leave everything behind. Given the thousands of dollars of damage and the actual cost of the move, it would have been less expensive to buy all new furniture and household goods. AVOID AT ALL COSTS!

INTERESTING - I posted my review and went to look at it. The review states my location as…read moreCalifornia - We live in Bismarck, ND. Our move was 1 mile. The WORST experience ever. Aaction came highly recommended - did not deliver and extremely frustrated with the lack of progress on our claims. We had 13 pieces of furniture damaged by the "professional" loaders. During the quote process and after the move, the insurance was not explained. Ended up with the basis - $.30 per pound for damage. 13 pieces damaged, thousands of dollars, and we received $175. 2nd claim flied for damage to our house - STILL WAITING after three months. I have not repaired anything in house and they really do not give a SH&^. I was told that all damage would be covered at 100% - STILL WAITING. Working with the so-called staff over the past 3 months has been complete hell. No one calls back or takes ownership of anything - the old adage - over promise and under deliver. There is an excuse for everything and it is a bunch of BS. We live in Bismarck, ND- My recommendation is to use a local company. I am pretty sure this will never be seen by anyone - hopefully it is.

Used jobbers via allied for a move from Fargo to Kentucky. They were reasonably priced and…read morecommunication was great through the process. Very standup guys. Treated me with respect and handled everything taking some of the stress of a long distance move off me. I've done this several times before and have been lied to, cheated and taking advantage of by other companies. I'd definitely recommend going with a trusted name like Allied and jobbers lived up to the reputation. Thanks!

Had several issues with them having enough help, etc.... Many things damaged and though we paid…read morefor the plan that is supposed to reinburse for damaged items without a deductible, they wouldn't stick to that and won't pay for anything. Very frustrating! Would never use them again or recommend them! Have used many different moving companies in the past and never had such a bad experience. Many things broken and just thrown in boxes. On the positive side, the packers and truck driver that did come were friendly.

I hate writing reviews so this is a big deal that I am actually writing one. I don't recommend this…read morecompany. Communication was awful and non existent the estimate was off. Here is what happened: My belongings were picked up on June 19th to be delivered to Wisconsin June 30th. It was a snap move but they didn't have containers but I was assured they were getting more in that day and my belongings would be loaded into the crates that afternoon. I heard nothing from anyone for the next 9 days. I called my regional move manager on the 29th to make sure everything was still on schedule. She informed me that she did not know where my belongings were but thought they were still in bismarck. I called the local move manager in bismarck and confirmed that my belongings were not only in Bismarck but hadn't even been crated yet! It was scheduled to be crated first thing Wednesday morning (a day after it was supposed to arrive in Wisconsin). I called every day that week and spoke with both the local coordinator and the national coordinator to make sure things were on track but no one could even estimate when delivery would be... my belongings sat at the bismarck warehouse for another week and did not get picked up until Monday the 6th. I was then informed on Tuesday that it took 5 crates instead of 3 or 4 and I owed money. Why was I not informed that it was 5 crates until after it was on the way to Wisconsin? I was in contact with a couple people from the moving company every day... seems very possible that I should have known sooner.. After a week of not knowing when my belongings would arrive I finally had a delivery date of July 14th a full 2 weeks after it was supposed to be delivered and 26 days after my belongings were moved from my house. I spoke with united/mayflower corporate to try and get some resolution on the awful costumer service and after a week of trying she was unable to speak with someone in bismarck about my move. When my belongings arrived the frame of my loved seat was broken and a couple of items did not even make it to destination. The parts box that they packed was not taped shut and an important piece to my bed frame was missing and found on top of a random box 3 crates from where the parts box was! Furniture was not wrapped appropriately edges sticking out of blankets tape over vaneered surfaces. I was very disappointed in the origin portion of this move

From the owner: Why we're one of the most trusted long distance moving companies nationwide:…read moreMoving with Mayflower makes life easier. You can count on our movers to guide you through the entire process, door to door.