This is the second CentroMed location to which I've been assigned since September 2010. The front office staff deserves four stars but the back office (doctors and nurses) deserve none. I realize how difficult it is to run a medical facility that serves indigent patients, but there are regulations to protect patients' privacy and a doctor at this clinic violated one of those regulations. She wrote me a prescription with another patient's name and date of birth on it. Of course I couldn't get the Rx filled with someone else's name on it so I called the clinic. The man who answered said he'd have the nurse call the Rx into my pharmacy and have the nurse return my call. The next day I had a voice mail from the nurse but there was no Rx at the pharmacy. I called the clinic again and said I was returning [nurse's name]'s phone call. The front desk transferred me to the back where the phone rang repeatedly until it returned to the front desk. Again I said I was returning nurse "blank's" call; again I was transferred; again it rang and rang until it rolled back to the front desk. This repeated four times until eventually they hung up on me. Since this HIPAA violation should be reported, I went online to the JCAHO website where I officially reported both incidents (being given someone else's name and date of birth and the aborted attempt at resolving the issue). JCAHO sent me an email saying this clinic was not accredited through them. Isn't that interesting? All health care facilities in this country are supposed to be accredited through JCAHO. Of note, I'm trying to change physicians but the ones I can use who come highly recommended are not taking new patients. (sigh) read more

I always spend 2-3 hours in office very slow and not enough workers nurses are rude and have no clue what they are doing read more

CentroMed - Doctors Near Me - San Antonio, Texas

Horrible. If I could give zero stars I would. I've had an appointment for two months and they wait to tell me 10 minutes before my appointment that they no longer take my insurance. Terrible experience, I would recommend going somewhere else. read more

Bad, I went there to see a doctor on an emergency. My daughter has fever, chills, cough and her lymph nodes inflamed. She has been as that for 5 days. Her fever go up and I have to take her to the tub to down the fever . I call to get attention and they put me this doctor she came with her mask that barely touched her. Ask my daughter (3yrs) the symptoms (please?). She told me she is well , she only has a virus. I didn't agree with her because I told her about the headache and high fever, lymph nodes on the back of her head, and ask her to check her blood so I can prove her she is wrong. She wasn't eating and complain about her throat. Then the doctor sent me to the ER, and I told her, excuse me? , why I'm here, and she left the room. I walk to the lab and they made the blood and urine. I wait two more days , and I had to go to the Urgent Care, they check her well,her throat was swollen and his ear had fluid, that day she was crying with ear ache. The Urgent care doctor diagnosed her with an ear infection. Then to end this terror story I went there to the dr office on a Wednesday and she call me next Monday lying and saying that the results came back ok. I told her she wasn't right and that she was taking medication for infection . I never, ever went back there and I hope lots of parents seen this review. Please! Don't risk the health of your baby for an irresponsible "professional ".I have evidence from the antibiotic and decongestant the urgent care gave me. read more

Is there any possible way that anyone working at a supposed medical facility like this could call new patients before waiting 2 weeks and let them know that their reservation wont be honored ?!! Wife waited 2 weeks to see a doctor and they cancel her appointment while shes waiting inside the clinic and tell her shes not a regular patient! Well how does one become a regular patient if appointments aren't honored. People take time out of their work weeks to book an appointment here and the clinic had 2 weeks to let her know it wouldn't be honored but they cancel her appointment inside clinic after she drove over there. What kind of bullshit hackneyed operation is being run here!!!!!???? People running the desk here need to remove their head from their asses and the doctors need to make it their responsibility to make sure the front desk is being more proactive and responsible!!! read more

My obgyn has been amazing for years but as soon they partnered up with centromed they have to trash. Centromed is a horrible company they make it impossible to get help they keep rescheduling you like you and have a life outside them. The CSR's and nurse don't know for to do their jobs. I went to the centromed in zarzamora also and they caused me trouble also by apparently wanting to try to reschedule because they scheduled incorrectly and had me to wait a hour just to see the nurse not even the Doctor the nurse. I worked for the company also and they do not know how to train the schedulers correctly management doesn't bother to help.I never want to use them again they are a hot mess. If I could put no stars I would read more

Had a 10 o'clock appointment wasn't seen until after 11.Thats BS!! Only to have Rodriguez come and have what felt like a 5 minute appointment with me . I do not recommend this woman at all!! She didnt even ask if I had any questions or any concerns. Left that appointment very dissatisfied and will be looking for another doctor. On another note, the 2 women at the front desk were very nice and helpful to me. read more

The front office in the pediatric section is ridiculous no communication whatsoever waited 2 hours after signing in at 8:07. Just for them to tell me it was because I didn't put the doctors name and then double down saying i never signed in even though I signed in at 8:07. Even the doctor questioned why I was late but I clearly see my sign in form on the receptionist desk. They gaslighted me of thinking I was the problem but I see their front desk receptionist wearing AirPods and being chatter bug with other receptionist instead of doing their due diligence getting patients seen. Because of this my new born had to wait 2 hours in his stroller because of the negligence of the pediatric office. Do not waste your time with these people their rating is valid. read more

Do not use this clinic. They will cancel on you less than 24hrs before your appointment and not be able to reschedule you for the next handful of months. They tell you that you are not allowed to cancel less than 24hrs before your appointment. But they cancelled on me less than 24hrs, and unwilling to adjust to make it right. Looking at other comments, this is a common practice with this clinic. Take away- If you have made an appointment with this clinic, consider that appointment EXTREMELY tentative. read more

Please DO NOT WASTE your time coming here. They have terrible communication problems! They tell you the wrong thing over the phone and when you get here it's completely different information! People working in the front don't even know the correct info to give out. Wasted my time coming here. read more

I moved from out of state, so I had no idea what doctor to choose. Finally, I ended up going to the doctor assigned to me by my insurance company, which was Dr. Osuji at CentroMed. The waiting room was huge and the wait time the worst I've experienced -- 45 minutes to get out of the waiting room...where I lived previously, all medical offices got you within a few minutes of the appointment. In the back room, as is customary, the nurse asked me a bunch of questions, which in my past experience, would be used to give the doctor advance information and shorten their interview with me. I was taken aback to learn when the doctor -- who I'd never seen before -- had ordered tests for me before having ever seen me. I did not know my answers to the questions of the nurse would be used in that way. So that was one thing creating a bad impression from the start. Next thing I know, the doctor is giving me some kind of lecture about how patients shouldn't be using Google to get medical information because "I'm the doctor, I'm the professional" or some arrogant statement like that. I've encountered a few doctors in my past who act like they own me because they are the authority figures, and those kinds of doctors don't stay my doctors. I want a doctor who respects that my body belongs to me and it is up to me what I approve. When I got the bill for the tests, I found some tests on there that were totally unnecessary, costing me $240, that I could have told the doctor were unnecessary if she had properly inquired about my situation. Later, I was stranded out of state and needed a refill on my medicine. The office response to phone calls was chaotic -- no one seemed to know what was going on, phone calls were transferred and dropped, they said they'd call back and didn't, etc. Such a mess. I never went back to this place. The doctor was definitely not my style, and the office is chaos. read more

12/17/24 I went to this location for an initial sign-up for assistance of medical needs in having no insurance. All was carried out wonderfully by the administration, however, once send to the clinical area for setting up an initial "appointment" as I had no need of seeing a physician today, I was told by one of the three attending front desk receptionists (ginger-haired older woman) that I'd needed to sign-in the "walk-in" sheet and wait. After some nearly 30-minutes, I was finally called back up to the window by another receptionist who thought I was there to see a physician today. After explaining to her I was only desiring to set an appointment, she apologized for her co-workers ill-handling of my request, knowing full well whom I was talking about once I told indirectly told her whom I had first spoken to. Again, she graciously apologized for her co-worker's blunder. In this initial first-time visit to CentroMed here on Walzem Road, I have great reservations of any future visits or of medical treatments being caried out accurately not-to-mend professionally, be warned. read more

Do not come here if you have insurance. I've had so many issue and I'm continuing to have issues with this location because they never fill out the paperwork I bring in or my insurance faxes. Or when they do decide to fill it out the don't put what the doctor actually said. My doctor verbally told I couldn't go back to work but they wont put that on the paperwork. They fill out the paperwork weeks later and just put whatever they want making me lose my disability for over a month now. read more

Set an appointment several months ago through my insurance as a first time appointment. It had to be that far out for a new client. I got a call today less than a week before the appointment letting me know that they would need to cancel and it would be several additional months before I can get an appointment as it was scheduled as a physical. The staff was rude and unhelpful and overall a bad experience. If I could give it 0 stars I would. read more

What a joke of a "medical office". I should have known better when I saw the 1.5 stars rating from reviews. From the moment I walked in to the moment I walked out, it was very apparent that this place is far from professional. When I went to the reception desk I wasn't even greeted. I had to wait until the receptionists were done laughing and giggling and telling their story before they asked how they could help me today. Not to mention they made direct eye contact with me while talking to each other but not acknowledging me. I was a walk-in, so I expected a wait, no issue. After a little over an hour, I got called back. Once talking to the extremely rude charge nurse who didn't care about my symptoms, told me I was lying about my symptoms, and dismissed me as covid. I told her I was tested for covid already and was negative, which was why I came to the clinic. She told me I needed to go home and take another test, and if I was negative, the provider would call me. I told her again that I was negative, and that I likely have a sinus infection or strep or another respiratory issue, but I needed to know what it was because I have an infant at home. She refused to test me for anything, totally dismissing me, and counted me as a covid patient. Upon telling me to leave, she didn't instruct me which door was the exit, and I opened the wrong door, to the reception area. She then proceeded to tell me "wrong door! Don't let the door hit you on the way out!" Completely unprofessional "medical office" and a huge disappointment in all of the staff that work there. Heed the warning of only 1/1.5 stars. Not sure how this place is even operable at this point. read more

If I could leave 0 stars I would how does A supposed doctor ‼AMANDA RODRIGUEZ‼keep forgetting " after call and call again of fake reassurance to their patients that the medication we need to get by? Then to be treated as if we're the incompetent ones who "didn't call" to refill when the phone calls are in my phone proving not once twice three times to have my Gabapetin Refilled that I need for nerve pain the ‼WALZEM location ‼is not where I recommend anyone to go if you want rude service n lack of care for serious medication refills lack of attention in general PLEASE GO SOMEWHERE ELSE read more

Every time I show up to my appointment I always have 1 to 2 hour wait after they tell me they didn't have me scheduled but I have a a text confirmation saying I do. TIME IS NOT RESPECTED. Nurses at front desk are very rude read more

CentroMed doesn't care about their patients. They didn't do the referral for my son for a pediatric urologist for the circumcision and by the time they did they said it would take 7-10 working days making him over 30 days old even though I had been asking for it since he was less than a week old. Then I called the referral department and they hung up. The have massive hold times and their staff is very poorly trained. Don't go to CentroMed don't take your kids to CentroMed I'm done with them. read more

My husband was sick and he went to walk in in 2 clinics in Southside ( zarzamora and commercial) and the last one send him to Palo Alto because in the previous one didn't have doctors only nurses and they told to my husband that only Drs. Can prescribed . No Drs. in this clinc for walking clinic. I do not understand why they said that they have the services for walkin clinics. read more

If you are in need of an OBGYN for a pregnancy I would avoid this office. It has been a month and I have yet to be seen with this office, all after being told I have an extremely high risk pregnancy. It has been 5 canceled appointments and I decided after the last cancellation it isn't worth the headache or heartache to keep trying. If you are in search of an OBGYN save yourself the trouble and start elsewhere. read more

Very nice clinic and people, you all should stop complaining, they help people without insurance, I'm thankful for what they do

My grandkids are sick. Try to make appointment for them. They always tell my wife they're booked for 3 weeks. By that time grandkids will be ( hopefully) over their illness or worse off. Every single time. The Palo Alto Centro Med, my grandkids had an appointment. After waiting for 45 minutes my wife is told the doctor only sees infants not older kids. This last time my 9 year old grandkid had a bad cough, the receptionist told her if she can't wait for a couple of weeks take her to the emergency room. Centro Med really sucks!!!. read more

A excellent experience, in and out, and Ms. Y. Garcia was very helpful and professional. read more

CentroMed - Doctors Near Me - San Antonio, Texas

Did not like that they let the child decide if they wanted to receive treatment. They are the professional and why leave it to the child.

This is my 3rd time coming here. Omg the wait here is almost 1 to 2 hours. They will you give an appointment let just say 8am add 1 and half or 2, that's your waiting time.If you like to wait then this is the clinic for you, but if you don't like waiting better to go somewhere else. Is just the doctor is super nice. But now looking for a new pediatric doctor. read more

They never have appointments when my kids are actually sick and need to be seen they push it out for months even after they had a hospital is it and stayed for days read more

The stone Oak location is amazing but this one not so impressive . The staff was decent at the desk got My daughter in right away, she has a bad cough. Anyway got in to see the doctor, told her five year old daughter had a running nose a woke with a nasty cough, she has seasonal allergies, and a little cough a couple days prior but much worse this morning, stayed home from work to bring her in. Doctor asked if I gave her anything. I said I gave her cold and flu medicine that morning. She said that is meant for 12 and up. I am not giving my daughter medicine meant for adults. It's a children's medicine on the bottle that says, for 4 years to 6 years, give 5ml. Anyway, maybe I am being sensitive, but I did not appreciate she assumed I'd be that irresponsible. Also I asked if this was just bad allergies or a cold , doctor says colds usually have a fever with it, I've been around a while now 38 and have had plenty of colds myself and my kids and had plenty without fevers. Well she got her started on some allergies meds, but I should have mentioned its very hard to get her to take it due to the taste my bad on that, but didn't offer to do any allergy testing, maybe it's the norm but I would like to know what is bothering her, my bad on that though as well, i only mentioned to the nurse I'd like some testing done. She was nice, but the experience really was just okay, not great, I will definitely stick to the Stone Oak location. I love them. read more

Horrible office staff they lie! Saying you haven't be seen in 4 years so they requested a referral. So went and got a referral (which was faxed by the doctor) made a call to schedule an appointment with OBGYN well the office staff informed me we could not be seen and my referral was no good. I don't understand why this establishment has not been investigated but I'm going to make sure this location makes the news. WTFreak a waste of time. read more

I go to this docter on Centro med on Ray Eleson and I went today to refills and I ask docter if she can give me a list of counlsers and she reply all Rude don't have it I told told that she give me a list of them last year and said she never did but she did she don't care for to being a so call docter I suffer from depression this docter should not be there if she don't care read more

This people always have computers down all the time. They need to make sure they are able to set up appointment since this happens offen. The Walzem clinic is one sorry ass clinic and they really need to get there shit together. - Anonymous read more

I have set up an appointment for 9:30. They did not call me at 9:30 am. They did not call me at 9:30. They called me at 8:00 and then they said I missed my appointment. This clinic is a joke. read more

Dr Haun at walzem location is unethical- it is very serious to violate patient right to self determination, then proceed to intimidate, roll his eyes, and get this- make appointments for me that I did not know or agree to! I asked him to stop, yet he insisted on further violation of my right to decide my own body! ( I simply do not have to have a mammogram if I choose not to- etc etc) I am considering legal action read more

Love the front desk crew. Phone is either never answered, screwed up or they don't ever return phone calls if you can get through and leave a message. One particular doctor doesn't care about you and doesn't make time for you. Most of the time it's a long wait. read more

I have been taking my mother to centromed for couple years now and Dr Batos is absolutely amazing, he is kind and cares about his patients, we usually drive 45 minutes and don't mind to have great service from the Doctor. The staff is friendly and always helpful. read more

I am so disappointed that Centromed has partnered with our family pediatric office. The office in which I took my children to was easily and readily available from prescription to referrals. This new process they have is horrible, I waited two days to get my sons prescription because the three ppl who asked me prior to leaving which pharmacy I wanted to have it sent to was incorrect. When I went to the doctor she was cold which I thought was weird for being a childrens doctor. She lacked that empathy for children. Needless to say I hounded and harassed the clinic just to get the prescription sent to the correct pharmacy. WHY NOT JUST GO PICK IT UP YOU MIGHT ASK??? I tried and THEY don't print out prescriptions they have to be called in. I also requested a referral to a Podiatrist and was told the referral would be mailed out to me?! This company has no respect for peoples time or the importance of necessity. I am furious that I allowed someone to treat my child as if his health wasn't important. Centromed needs the patient more than the patients need the clinic there are numerous locations out there ready and willing to help. The only reason I went to the location was because it bought out my old clinic. Dr. Linda Holly is rolling over in her grave if she knew how bad her patients were being treated!! Parents take your children anywhere but here!! read more

I have several issues with Central Med. ( 1) My mom needed a refill of her medications for pain and she called the # number provided to get a message to the provider thinking it would get to her provider who it then either get it to the provider or a nurse would call back with the information that the provider had entered a refill. This did NOT happen. My mom went three weeks without her Lyrica and is now at a pain level of 10+. (2) My mom is barely able to ambulate due the pain level and we asked the provider for a prescription for a power wheelchair or scooter to allow her to get around. The provider gave her a written script and told her to take the script to any DME provider and they would give her the DME requested ( NOT). I took the script to several of the DME providers only for them to tell me that they don't take her insurance and a hand written was not the appropriate way to get a mobility device. (3) Oh and never received a call regarding her prescription refill for pain. (4) Due the pain my mom had to go to the emergency room because she was not able to support herself and slipped out of bed and became sick and confused. The ER Dr advised us to call her PC provider on Monday and we did for a F/U after her ER visit. We expected a call from the clinic to schedule an appointment to discuss the results of the test that were done in the ER and a plan for the way forward. ( NEVER HAPPENED) (5) Back to the mobility scooter/ chair. We called a vendor who called the clinic to schedule a appointment to get a "Mobility Appointment" for my mom. The clinic did not have anything for 2 months. I then explained that my mom called and left a message per the instructions of the ED doc and that we should be able to get the mobility information at the same time. The triage nurse was very adamant that we had not called to request the ED F/U. This is not the first time we did not get a response to a message we left ( ref to the request for med refill above). The vendor had to informed the # provided to leave message or schedule appointments that they were recording the and that they did not understand why they would schedule the appointment so far even though my mom needed a FU from her recent ED visit. This is the only time when CENTRAL MED returned the call and gave my mom an earlier appointment to get her ED follow up and her mobility appt to stat the process to get authorized a mobility device. we called the vendor who then called the clinic to confirm the appt and the clinic confirmed the appt and the vendor said we are faxing the mobility forms to you the clinic and the clinic CONFIRMED receipt of the required forms. So we waited for the appt only to arrive to find out that the ED visit information and the request for the mobility device was not on record. So I have lost count of my issues. At the appointment I explained to the provider that we have left several messages either for medication refills or ED F/U or request for documentation for mobility devices that have not been answered. The provider was very defensive and accused me and my 78 year old mother of attacking her when all we wanted to do was informed that perhaps she wasn't getting the messages. The provider responded very non professionally " Welcome to Walzem" and we had an exchange of words why i was trying to ask her for the specific information the DME provider was requesting in order to authorize the mobility device my mom needs. The provider was under the impression that I was accusing her of not responding to messages. That wasn't the case we simply informed her that perhaps she was NOT getting the message that we sent. After the provider finally understood she explained that the messages are delivered from a centralized referral management/ messaging/ appointment line and that she had several complaints from patients regarding messages not being delivered. I am a Group Practice Manager at Brooke Army Medical Center and I am appalled at the service that Central Provides. LAW Retired U.S Military read more

Centro Med Walzem personnel always nice and attentive.

Ive used multiple southside SA locations over the last few years and have had MULTIPLE issues. Once I am physically in the office everything goes "OK" but trying to get someone on the phone, make an appointment, ask a question, get a prescription refill THAT IVE HAD FOR YEARS WITHOUT CHANGES- is a giant challenge to say the least. Wait times are always AT LEAST tripled then I will be transferred abruptly where I will be hung up on. Terrible customer service/ scheduling/ office management- whatever this is. read more

This clinic can't seem to keep up with your medications. when you call, they always argue with you about , when they never send them to pharmacy on time. when you ask to speak to a supervisor, they always cut you off the line. read more

Worst PCP office to choose! My mom has Dr. Ana Calderon as her pcp and the referrals office is so irresponsible with her patient's referrals and authorizations. They let referrals sit at their office and when you do call, hold time is always an hour. When you finally get an answer they pretend to hang up on you and do not call you back. They also roll over calls to the answering service before 5pm. Have dealt with Yvette and Araceli in referrals. They say they will call you back and never do. I hope Dr. Calderon can find more qualified and caring office staff that will follow up and care about her patients. read more