Es un Total desastre dejando a los Pacientes tirados en la camilla en emergencia con dolores y sin atenderlos ni darle medicamentos ni tan siquiera canalizarlos. read more

While visiting Puerto Rico, I took my sister, who lives there, to the emergency room at San Lucas Hospital in Ponce, as recommended by her psychiatrist's office, Behavioral Associates, PSC. We arrived shortly before 1 PM on Friday, December 20, 2024, and left the next day after 5 PM. The first medical person who took her vitals confirmed she needed to be evaluated by a psychiatrist. However, in the 28 hours we were there, she wasn't seen by any psychiatric or neurological staff. She slept very little and was only fed once, requiring me to leave the hospital twice to buy her meals. They focused on a pre-existing lung condition, which was not the reason for her visit and was already known to her primary care physician. Initially, we thought a new opinion could be beneficial while waiting for the psychiatrist. However, after 20 hours, she was advised to consult her primary care physician about her lungs. Despite repeated promises that a psychiatrist would see her soon, we left without notice. This was the closest to third-world operations and service I have witnessed on US soil, and in some cases, perhaps worse. Among other anomalies, security guards played a significant role inside the emergency room, interacting more with us than medical personnel. I also noticed disparities in patient care, with some patients receiving more attention to their comfort than others. My sister received none; our concerns were promptly ignored without explanation. I am continuing with the formal complaint process through all available avenues, as I am sure invoices will be processed for essentially no treatment. In retrospect, despite our DIY crisis control, San Lucas Hospital Emergency Room resembled an entertaining incompetent spectacle. read more

I can't believe how irresponsible the medical professionals are here in Ponce and Santa Isabel, Puerto Rico! I came here to get away from the smog and smoke that covered New York earlier this month due to the wild fires in Canada. I was treated with nothing but disrespect by the fire department, ambulance and police and I always announced that I am a retired correction officer from the City of New York! I almost had a seizure each day this week and both emergency rooms, the first in Santa Isabel and the next in Ponce rejected my repeated request for my epilepsy medical which is very specific! Instead of contacting my medical team in New York they just ignored me even though the ambulance determined that my blood pressure was 160/80 on two separate readings! This is dangerous and as a first responder I know that a pressure this high requires the individual to be admitted to the hospital until they can be stabilized! I could have had a cardiac arrest or worse a stroke! I am reporting this irresponsible, criminal behavior since I've been here to everyone I know. Now I see why there's more Puerto Ricans in New York than on the island itself! These people will literally watch you dying and tell you that your just having "anxiety"! They know that NO ONE can fly on any airline if they are not stabilized for seizures! This could force an emergency water landing being that this flight crosses the Atlantic and Caribbean Oceans to get to Puerto Rico and New York. I hope JetBlue, Spirit and this San Lucas hospital get shut down so that people who deserve to work in these fields are able to secure work. I actually applied to Salvation Army for disaster relief work here and the rest of the Caribbean and South America. Wait until Jorge the stupid supervisor from JetBlue with the Trinitario Gang tattoos sees me fly in as a relief worker on a better airline! What a foolish mistake these people made against a 9/11 first responder from New York City! The best trained in the world. We are New Yorks Boldest and we never give up and we never give in! They couldn't even do my IV correctly and I was bleeding all over the ambulance! I will be back, but in a very different position to help train employees how to treat patients as well as VIPs such as military families. read more

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At arrived at this hospital at 12pm, with my mother and father. Both have a sever cold that cause really bad cough that leaves them out of breath. Sometimes making them vomit. My mom was also seeing blood when she urinated and my father had sever pain in his leg. My father is being check by a specialist for that leg pain but was advices to go to the er if he had several pain because what he believes my father might have is very serious. He has very low pulse in the leg. Anyways, first thing that was really messed was that they were advices they could only be attended for one thing. I guess that if you have a stroke and break and arm you have to decide witch of them you want to treat!! Afterward we had to wait till 11:30pm to have a dct talk to my father and tell him what he had, of course a bronquitis. And of course they said nothing about the leg. They gave him a shot for the pain and after that they never mentioned it again! Worst services ever!! I complained a few times about the long wait and the reaction I got was rude. I guess this is because they have the insurance provided by the state "la reforma". Worst experience ever!! read more