Interestingly, I submitted this review to Yelp in January 2026 and it disappeared…read more
The quality of communication within Natural Wonders Trees' departments, and from them to client, has unfortunately declined recently.
I've hired them several times over the past few years.
From 2022 through 2025, after a qualified arborist met with me to discuss tree trimming needs and to give me a quote, he'd stop by during and/or after the work was being done by the field crew, to assure both himself and me it was being done according to plan.
Also from 2022 through 2025, the office would give me the name of the foreman who'd be coming to my home with the work crew, and the foreman would introduce himself to me on arrival so I'd know whom I could talk to if I had any concerns (especially since most of the work crew don't speak English), and the foreman would come and tell me when they were finished so we could look over the work together.
When I had Natural Wonders trim several large trees in January 2026,
1) I never saw the arborist (Juan) after I'd accepted the quote, even though I emailed the office and asked if he could please stop by.
2) On neither day of the two days' work did any of the workers introduce himself to me, nor act like he was in charge. The only communication I received from the workmen was a random one of the workmen telling me 'we finish tomorrow' at quitting time on Tuesday, and 'we finish' on Wednesday. Appreciated, but I never knew who was foreman, nor whom I could speak English to.
3) When the work was extended into a second day, I received an email from the office saying that Juan (the arborist) and "#3" would be there the next day. Juan wasn't there, and the office let me know after the fact that 'Alex' had been the foreman; but I didn't have any idea which of the several workmen that day was Alex.
4) Since when Juan originally came by to give me the quote, he mentioned that they'd have to clean up in the yard of a neighbor whose yard my trees' branches hang over. So I'd touched base with her to let her know. When they quit at 4 pm on the Tuesday, they told her that they'd be by at 8 am the next day. But they actually did not have the next day scheduled yet. When the office emailed me later Tuesday afternoon, they told me the next team would be there about 1 pm on Wednesday. But meanwhile my neighbor was staying home to let them in since 8 am that day, and texted me at noon to let me know that they were no-shows. When I mentioned this to the team who showed up at my house on the Wednesday afternoon, they said "we didn't know our schedules yet." Okay, so the Tuesday team should NOT have given my neighbor such a specific time to expect them on Wednesday, if they didn't know their schedules yet! They could have said something like "we don't know tomorrow's schedule yet, but the office will email Stephanie later today, and you can check with her." If they didn't know enough English for that, they could have asked the foreman for help translating (the foremen are partially chosen for their skill in speaking English).
Juan (the arborist) called me a few days after I originally submitted a Yelp review; they were (apparently) notified by Yelp of my concerns above (and my January review never appeared on Yelp). He thanked me profusely for sharing my concerns, and he expressed surprise that there had been a different foreman on each of the 2 days; he said the office should have notified him. He also emphasized that the office never let him know that I'd requested for him to stop by on the second day. So to be clear, my concern is NOT that Juan fell down on the job; my concern is that the office did not communicate well with me or with Juan, and the foremen did not communicate with me, and the Tuesday team gave misinformation to my neighbor.
Have they gotten too busy to be able to give individual attention to good repeat clients? When the work affects not only the beauty of my home but the safety of myself and my neighbors, and is costing me several thousand dollars per service, I would really appreciate the office providing clearer communication with me and more careful oversight of the job, like they used to.