The last three times I had to get new lenses, I had to send them back anywhere from 1 to 3 times…read morebefore I had clear vision. I've had a history of having difficulty seeing clearly with new lenses primarily because that office did not get the focal points, correct Vibrant Vision was able to get it done right the first time. It's really nice to not have to go week upon week seeing blurry because the office can't get it right I am so happy Vibrant Vision was able to get it right the first time. I would highly recommend you see them. They do a wonderful job.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

Dr Brown was the best eye doctor that I've had in 20 years, but he had to move to another location…read moreto share with another eye doctor. He is only at this location for 2 days a week. Since the move, the communication has been horrible: No one answers the phone, nor do they return voice messages. The worst part is that no one actually seems to care. I actually had to drive (30 min) to their clinic to speak with the person I needed to talk to. I will no longer give this establishment my business nor would I recommend them to anyone.

The Dr barely had time to spend with me, the assistant did all the eye exams…read more He came in did few things & then said see you in 2 years bye for now!

Had a little blip in the beginning but the optical manager helped me and I was taken care of…read morequickly. My glasses are wonderful and I love them. Eye exam was great and pretty fast. My only comment would be perhaps give your clients/patients a tray to look so if they are going back to dr to look at eyes dilated they do not feel rushed. I could have taken about 30 more minutes to look and feel way more comfortable and not feel rushed but it's all been handled. Or next time I may just pull the person I work with aside and say hey let me take my time and help another person I'll wait and let you know when I'm ready as I have some disabilities (no need to share). I can say my whole family has been seen and gotten glasses from there now. Thanks for making things right and being helpful in solving issues! We will be back.

My family and I have been going to Keizer Vision for well over ten years now. The doctors and staff…read moreare amazing, helpful, knowledgeable, and patient. They always help us pick out fashionable glasses or comfortable contact lenses that fit perfect. The eye exams are very thorough. We love this place.

I recently gave Dr Huggett a very bad review that I now wish to retract. As it turns out the…read moreinformation I got was from Pacific cataract lasix institute or PCLI. They lied about several things Dr Huggett is absolutely wonderful so is his staff and I advise anybody and everybody to go see Dr Huggett for glasses or contacts.

I feel like I won the lottery when I was referred to this amazing Doctor and staff. He is thorough,…read moreprofessional, patient, determined to help you get your best vision and explains things very well. Great selection of frames and high quality lenses made locally. My only regret is that if I had found Dr. Huggett when I moved to Salem 18 years ago, I would not have the vision problems I do today.

Hands down the best eye place I have been to. Barbara was beyond helpful. The front desk was…read moreextremely helpful and Dr. Taylor was able to help correct my vision after being told at my last two exams my eyes are "getting older". I'm so glad my fiancé talked me into a second opinion. Jules

The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

I have been seeing Dr. Huggett for six years for my eye care. I travel an hour to his practice…read more He is attentive, professional, knowledgeable, and explains everything clearly. He answers all my questions. As a medical provider, this is the level of service I aim to give my own patients, and I receive it from Dr. Huggett. I highly recommend Dr. Huggett without reservation.

Dr huggett in his staff are absolutely amazing. He referred me for cataract surgery to a place that…read moreabsolutely lied to me and gave me a false impression to Dr huggett. I would recommend Dr huggett to anyone everyone my own kids my own grandkids with no hesitation.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!

I actually fly here for appointments. The office staff and my retina specialist are all highly…read moretrained knowledgeable and professional. I wish they had Velada light treatments.

Exam and tests for wet macular degeneration and declining vision. Dr was cb knowledgeable and…read moreinformative.