Dr Johnson was very good and I would not mind seeing him again. On the other hand, the office staff…read moreif a different story. Telling me and my wife that we are covered with our medicare insurance. Gave them all the info over the phone and all was good. After the appointment, they said I was only partially covered and I owe money for the exam and I have to pay for my glasses. Medicare covers my eye exam and glasses 100%. They said afterwards that my insurance did not cover 100% with them, which they never told us. Was not very happy and will not recommend this place. I will have to report this also to medicare and my insurance company.

Mid-Valley Eyecare claims they cannot legally share the pupillary distance with the patient. This…read moreis a lie. Add it to the lie where they told us before the appointment that they would share the pd. Two lies lead me to think they probably are telling more. This place simply cannot be trusted to tell the truth or act responsibly. AVOID this place. The practice is unethical and underhanded.

Efficient visit, and my prescription is correct. Easy to deal with insurance. No surprise charges…read more The Doc is very matter-of-fact and nice, and I appreciated the experience.

I love how thorough my appointments are. Every appointment goes better than expected, My choice for…read moreeye care!!

Went in for some reparations on my eyeglasses. Good service, nice people, cool fish tank and a good…read morefamily practice atmosphere.

For the past two years, I went for a yearly check-up to a very common eye clinic on Harrison, until…read morea colleague/friend of mine recently recommended to get my vision checked from Dr. Baer. This is the first time in many years did someone diligently conduct an extensive eye exam. Many of the tests were new to me. Very conventional environment. I am very satisfied with my check-up.

Dr. Aly is very professional and knowledgable in eye care, she and her staff were great!!:))read more

High turn over rate with employees. You see new people every time you go in. He charges a lot!read more

Asked about getting my contact prescription at another place before making the appointment to make…read moresure I wouldn't have trouble getting my prescription. They didn't want to give it to me and then only gave me the glasses prescription without the contact information. Then months later sent me a bill for additional money for a standard eye exam after I paid my co-pay and insurance paid them. I feel like I've been scammed.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

I had a deeply disappointing and frustrating experience at this eye doctor's office. Initially, the…read moredoctor's exam was professional, but everything after that was a series of poor communication and lack of care. The office staff seemed disorganized and uninterested in providing quality service. During my first visit, after the exam, I was directed to a staff member to discuss frames and lenses. In the middle of our conversation, he abruptly abandoned me to assist an attractive young woman who had just walked in. He greeted her with delight and left me sitting there alone, completely dumbfounded. After several minutes of waiting, I decided to leave. I told him goodbye and he said thanks for coming in. He provided no explanation as to why he left me sitting there. I didn't return until over a year later. When I finally returned for another eye exam, I was determined to get new glasses. The exam went fine, but later after the exam the doctor rudely interrupted my discussion with the glasses specialist, abruptly and loudly stating, "Brian! She needs to go to lunch!" I didn't know it was her lunch time. How would I know that? I felt rushed and embarrassed, but I went ahead and picked a pair of frames I wasn't entirely sure about. Weeks passed, and no one contacted me to let me know my glasses and contact lenses had arrived. When I finally called, they told me they were there, which I found odd since no one had called to let me know. When I went to pick up the contact lenses, I had to practically beg for instructions on how to care for them, which felt very strange. Upon trying them, I found that one lens was clear at a distance, but the other was blurry at a distance, and both were unusable for mid-range and close-up vision. When I reported this, they vaguely mentioned trying progressive lenses but did not provide a clear explanation as to why they hadn't considered this in the first place. Instead of ordering progressives, they simply reordered another pair of the same lenses, which made no sense. I also wanted prescription sunglasses and had an excellent pair of frames that a friend gave me, but the office seemed confused and unwilling to use them. That issue was never resolved. Then, in the midst of all this, my best friend passed away suddenly. I was devastated and put my glasses situation on hold as I grieved. A few months later, my father also passed away. I was overwhelmed with loss and grief, and during this entire time, not once did anyone from the office check in with me or follow up about my glasses or contact lenses. After grieving for a couple months I decided I needed to finally resolve the issue. When I returned to the office and discussed the delays, the glasses specialist blamed it on staffing issues but showed no empathy when I mentioned my father's passing. As I was trying to have an open conversation about the difficulties I had been facing with the office, she abruptly went to the back and printed a refund check for the returned glasses. I was shocked. I told her I didn't want a refund, I wanted glasses and contact lenses. I handed the check back, found a pair of frames I really liked, and ordered progressive contact lenses. I left feeling like, finally, things were moving forward. This was February 10th. I was told the new contacts would take about ten days to arrive. I waited. But, instead of getting a call that my contacts were ready, I checked my mail about two weeks later and was shocked to find a letter from the doctor, informing me that she was discharging me as a patient. After two years of back and forth, after all the difficulties and delays on their part, after the time and effort I put in to finally find the right glasses, I was being abruptly dropped as a patient, while I was still grieving the loss of my best friend and my father. Now, I have to start completely over with a new eye doctor. This cold, uncaring treatment was disturbing, and I would not recommend this office to anyone seeking compassionate care or professionalism.

This is like a eulogy - Dr Baer is retiring. They had office systems from the '80s, but I really…read moreliked him as my doctor. I'm here on Yelp because I need to find a new doc now.

It's been many years since I've seen Dr Baer. He was always very thorough and knowledgeable. Most…read moreof all he and his staff are absolutely wonderful. He's a very caring person.

I have been going to family eye focus for several years they treat my glaucoma my dry eyes and they…read morealso did my cataract surgery they are great people I love the doctors everyone is friendly and they always explain everything so that I can understand it you guys rock!!!

The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

Excellent service we brought our 84 yo mother with dementia to get her eyes checked. The staff was…read moreabsolutely fantastic from the reception to the pretesting and the eye exam. Everything was explained to her and they patiently performed the tests sometimes having to repeat them. Dr Drobeck was so patient with her and took her through the exam step by step insuring he got accurate results and best outcome for her. What a great practitioner he is. In the end he just recommended some over the counter reading glasses for her.

Great service. They were able to get us in quickly. They scheduled my kids at the same appointment…read morewhich was a huge help. Very thorough exams.

Great staff and optometrist. I had a thorough eye exam today. In June, we moved from Minnesota,…read moreand we are lucky to have found this place. Initially, I went to Walmart. Walmart replaced my nose pads, and I have had nothing but problems with the pads. They have broken twice. After the eye exam today, they replaced my nose pads at no charge. Walmart charged $1.88 per pad.