Called and set up an appointment for Alvin to come out and visit about window replacement at my…read moreresidence. Approximately 30 windows. He never showed up. No call to cancel just never showed up.

From start to finish ROI was great to work with! Everyone with whom I had the pleasure of…read moreinteracting was kind, knowledgeable, and professional. Chris did an amazing job presenting and discussing everything from pricing and options, to install and answering questions. The installation crew were awesome and hard-working. They replaced an entire house of windows well short of the estimated time of completion. I want to give a special shout out to one worker who, knowing my young children were watching as he was cleaning the windows after installation, used the spray to make funny faces on the windows. My kids loved it! ROI communicated with us clearly from beginning to end and made the entire experience stress-free for us and our big investment!

A contractor for my workshop turned me on to this place, telling me to check it out for my flooring…read moreneeds before I hit the big box stores. Glad I did. They had everything I needed to buildout a manufactured floor on the kitchenette for a fraction of the other stores. Take the same advice I received: look to these guys before you make a final purchase.

Aaron, helped us plan, design, estimate and stay within budget for a full kitchen renovation. Their…read moreselection and pricing for cabinets, flooring, fixtures is awesome, beats the big box stores. Quality of cabinets is great because their cabinet framework is made from plywood not particle board. If your a seasoned contractor or someone clueless in renovation this is your place. They use state of the art computer design software and you leave with ALL your questions answered, hard copy design layout in hand. Thanks again fellas!!

Fence was not done to where I expected it. The gates have gaps and the chicken wire was left on top…read moreof the dirt which is not safe. There are holes left. The gaps are obvious and although we were told it would be stained it does not appear like it was. Now we are having someone else come out to repair the whole fence which is so devastating. Just know I should have learned as I had to keep reaching out to Juan and when the brother showed up I only knew someone was here by looking in the back. Just glad my dog was not in the back but it was two women with them and the two days they were here at different times I did keep a cooler out there with drinks. If you can please go with another company. We did point issues out before the work was completed but nothing was fixed. He did not walk me through to point the uneven fencing and all the gaps. No one should have the gates have that massive gaps.

Crappy workmanship and the owner doesn't guarantee his work. A ton of our boards were put up split…read moreand broken and he used one screw to secure it to post. Unbelievable! Brandon is and was completely unprofessional.

Prompt service, efficient and fair. Our door was in operable and they quickly came and fixed it.read more

We had a really awesome experience with these guys. We got a new garage door and opener. I'll…read morejust list what is good about them. 1. The guys were mature and professional. Seemed to be very experienced and knew what they were doing. 2. Dealt with the owner most of the time. He was super friendly and helpful. 3. Work was done well and quickly. 4. Quality materials and reasonable priced. Absolutely no complaints. I wish every company could be like this. To give you an idea of how awesome they are... I accidentally ordered the wrong color door. They showed up with the door I ordered and they were like, this color doesn't look the best. I agreed, and they actually took the door that morning, made a new one in the better color, brought it back and installed it AT NO EXTRA COST. They were friendly about it and everything. Then once it was installed I was like, I want more windows. So they came back and put in the extra windows! They were great. Would recommend them to anyone.

We just had our garage door replaced after being damaged. Jesse was prompt in getting us an…read moreestimate, which was much lower than other bids we had received. He was so nice and he did an excellent job installing our new garage door!

Great, local owned company! Very friendly, willing to take on any job. Great prices, good work!read more

If it were possible to give a company a negative rating, I would do so. I initially gave 2 stars…read morebut am editing it because it took the company 6 months to finally fix the issue. Let me say, the guys who are dispatched to make the repairs were never the problem. The managers are incompetent and lack communication skills. I emailed the top manager, Keith, twice and never received any response from him. He passed my problems to the installation manager, Ashley. I had windows installed at the end of May. There were some minor issues, so in July, a technician came out to fix them. One window was missing channel trim. It doesn't seem like that would be major but apparently it was. They came out 3 times with the wrong part. I was told it needed to be ordered but it never was. I was the one who ALWAYS reached out. They would've brought the wrong part AGAIN had I not corrected Ashley. It baffles me that this company is still in business. I do love my windows, but I would NEVER use this company again, nor would I ever recommend this company. It's just not worth it.

Replacing glass after the Temple Tornado has been a challenge due to manufacturing delays. Window…read moreWorld replaced 5 windows for us and we were very pleased with the final results. We have over 25 Window World units in our home and they have performed very well! Hope in the service department kept us informed on progress!

We have a 1927 to exterior door that needed to be replaced. For months we had been looking for a…read morecompany to place a custom order for a door. A neighbor referred Gross Yowell. We walked in, and immediately Stephanie cheerfully greeted us. Within 1/2 hour we walked out with a new, custom front door on order. Stephanie did an amazing job helping my wife and I. My wife was especially thankful for Stephanie's patience while she made her final decision. I have to commend Stephanie for always keeping my wife updated with the door's due date. If you are considering any construction updates for your home, i highly recommend Gross Yowell.

55 minutes wait for 1 piece of plywood, then another 10. 1 hour and 5 minutes avoid this mismanaged…read moreincompetantly run cluster