Angel is very unwelcoming, extremely rude and talks to you like you're beneath him. I could tell…read morefrom the very first interaction that there was something more to his demeanor, as if his treatment of me was influenced by something other than just business. I was new to the area and arrived a several minutes late to my first ever appt due to trouble navigating the area, only to be met with his stank attitude and him berating me. There was not a single person in the shop so I was not holding anyone up. Instead of handling the situation like a professional, he starts talking to me with attitude like I'm 12 years old. I'm a grown man (I did 10 years in the US Army). There is never an excuse to treat a potential paying customer with such disrespect. You don't talk down to people, no matter the situation especially as a business owner. I'm honestly shocked that a barber would engage in this kind of behavior. Many reviews of the shop were good. Absolutely avoid this establishment as there are so many other barbers you could go to. Why take a chance on someone who has an attitude?

Proper!! The place is chill and it was very easy to make it an appointment on Monday. $30 for the…read morebest barber you're gonna find.

The Upper Room is the GOAT in Blacksburg when it comes to barber shops. Would totally recommend…read moregoing. All of the barbers are great, friendly, have wild personalities, and do a great job with any hairstyle.

I went to the Upper Room because of the Yelp reviews. I arrived on a Thursday morning around 11:30…read more There were 11 guys in line in front of me. I came back around 3 p.m. and there were 9. The long wait speaks volumes. I left with one of the best haircuts ever. Five stars to all three barbers. When you wait for over two hours, you get to see everyone's finished product. They all looked great. If it were possible, I would commute to Blacksburg for future haircuts.

He's very nice and gives you exactly the haircut what you ask for. Personally I'm a bit fan of Coke…read moreand I sits the Coke theme was the cherry on top

Best barber in the NRV bar none. He's dedicated to his craft and an absolute gentleman.read more

Would leave no stars if I could. I went in for a "beard trim" and left with two cuts and a…read morefreakishly tinted beard. The icing on the cake was asking the barber for him to leave the moustache alone only for him to take it down by half. I wouldn't return even if I was paid to...

Got stuck in traffic (construction on peppers ferry rd between Prices Fork and Radford) and…read morecouldn't get my money back for my appointment. Lost the full beard trim amount for no service. Lousy way to treat a repeat customer. I was willing to reschedule and would've even paid a hefty tip for the inconvenience, but charging for the full cut? Not cool. Quality work but there's friendlier places in town.

I've used this shop for 30 years through various owners and locations. It used to be Bob's Barber…read moreShop until Bob sold it to Jamie Bond. She change the name to Old Town Barber and added women hairdressers to the shop. Since Covid, they accept appointments for men and women, although walkins usually receive fast service. Bob still cuts hair one day a week. My regular barber is Richard, a fishing and kayaking enthusiast.

I am downgrading my 2 star to a 1 star because the females at old town barber are pathetic and…read morelazy. Instead of helping with walk ins they do their own hair or hide in back so theu do as least as possible. This place is crap now thar Bob doesn't own it and should have new management.

Jake gave me possibly the worst haircut I've ever gotten. He completely ignored everything I said,…read moreat points doing the complete opposite of what I requested. I was furious after that cut. But... Everyone else is awesome. Kimberley have always done a great job and ive heard amazing things about Kim too. I fully recommend this place but, please do not go to Jake.

Worst haircut I've ever gotten, I showed the lady a reference photo of me a year ago and she…read morecompletely ignored it and freestyled some bullshit. Go there if you wanna be chopped

Excellent service with exceptional cut/shave. Made me feel like a million dollar corporate man…read morewalking out of there. Every one was exceptionally nice

I thought I was going in for a haircut but instead walked out looking like my head went through a…read morechipper shredder. High tight on one side and a crappy fade on the other. This was the first and last time I'll be going to this business. Penny took a phone call while cutting my hair, kept it on speaker and had a frustrating conversation with her flooring guy. I'm not sure how long she's been cutting hair but having the clipper guard gouged into your head and neck is NOT pleasant. I'll be going back to "The Gentlemen's Cut". They're far more professional and hands down, the best around for a great haircut.

I've been looking for a good barber for my son for about three years since I moved to SML. It's…read morebeen pretty difficult honestly. So when I looked on yelp & found this business I was excited & hopeful that it would work out. I made an apointment with Steve via their website for a Saturday apointment at 12:00. I drove all the way to Roanoke from the lake & at 12:00 Steve texted & said he didn't feel well and that he wasn't going to come into the shop at all that day. Now, I understand not feeling well...life happens. But to wait until the exact time of my apointment was piss poor. Now, I'll get to why I still gave this business a 5 star review. When we got the text that Steve left us high & dry CHASE stepped up & offered to cut my son's hair. He was crazy busy all by himself in the shop on a Saturday & he still squeezed us in. He took his time on my son's hair--he could have rushed him through & finished quickly, but Chase took his time & it really showed. I absolutely love my son's hair cut & I'll definitely bring my kid back to get his hair cut with Chase.

I waited for like 10 minutes before he finally came in the shop. Didn't introduce himself just told…read moreme to sit down in the chair. I should have got up and left the moment he had this dazed look like he was under the influence of something. Moved to Roanoke from San Diego so this was my first experience with a barber. Chase was the only one I could find with availability (should have been a warning sign) I've been getting the same cut for the past 10 years. Medium low skin fade, trim up the top. NOOO HIGH AND TIGHT. He never repeated back to me what I said, he just grabbed his clippers on a zero and ran a line up my head. He just kept cutting up and up and finally I was like dude I literally said no high and tight. At this point I already knew my hair was butchered, I didn't even want to see it, then on top of that he charges like $35 for subpar work, definitely will not be going back.

Haven't had a professional haircut since my hair started thinning a few years ago. Brian helped me…read morefigure out a solid cut without completely shaving my head, and they absolutely made me feel at home! So glad I found this place. $13 for a haircut and beard shape up / trim? You can't find affordable pricing like that anywhere these days that provides the quality these guys do!

The best haircut ever. I realize that may be an unusual statement, but I have had my share over 79…read moreyears. 93 YO Charles is an excellent barber and has owned shops in four different locations of the city. He and I had interesting conversations about the history of the area. I kept quiet.

This is the only place I get my haircut. Never a long line, competitive price, great consistent…read morecut, great personalities. What more could you ask for?