Called at midnight due to water damage causing my disabled mothers ceiling to collapse. Was…read moretransferred to the "manager on call" who didn't know how to properly hold and speak into a phone. When I asked if we had a bad connection as I couldn't hear him, he abruptly hung up! This was after he took my phone number in case we got disconnected, but he never called back. Additionally, what I could get out of the conversation was that the service is not actually 24/7 - so much for emergency help! Big fail! We went with ServPro in Ionia who followed up immediately and put my mother's emergency as a priority.

Very pore services and very slow. Work not up to par and substandard. I would not recommend them to…read moreanyone.

The service received was precise, timely, amazing, and more than accurate/restoration goals were…read moremet. I had a flood in my home basement that was handled via Service Master experts. I could not have gotten better service anywhere. Service Master is top notch.

Excellent organization with a proven track record. They are reasonable for prices. They are one…read moreof the best restoration companies in the Great Lakes Bay Region.

They did a lot of work for us at our current house and our last house. From adding a new kitchen,…read moreinstalling new doors, painting, replacing beams in the garage, etc. They have been professional and do good work. Clean up after they are done was always handled by them. No issues about communication and we were kept informed of everything at all times. All work was completed just as we agreed and were quoted. The price was the same. It is hard to find a honest contractor let alone one who does good work and is reliable. Mike and his crew are all of these things. I would recommend him for anything.

Hiring Apex has been the best decision we could have made for our home repair! Mike and his crew…read morewere very customer friendly - getting the work done in a timely manner while doing top-notch work, answering my questions about the project as it moved along and gave me a lot of information about how to work with my insurance company. I would recommend Apex to any of my family or friends.

Worst company I have ever worked with. They were so slow that people thought we were rebuilding the…read morehouse ourselves. Took over 3 months to frame the house. When hiring a general contractor I did not anticipate having to pay 2 of the sub contractors out of pocket. Not only were they very slow, but left thousands of dollars in rework.

Worst company to ever deal with. My mother in laws house has been under contract since August of…read more2018 from a fire. Keep pulling the, what seems to be their only employee, of her house to take on other projects. The owners hire horrible subcontractors. None of them want to do any work. The roof took a month. They seem to keep moving money around because supplies take forever to get. My mother in law has needed some of her things that they are storing, and no 1 knew anything or were anything was. Also seems they can't keep workers. 3 supervisor during this time. This should have never taken this long. There was also about a 6 weeks that nothing nor anyone ever came to the house. The neighbors keep us very well informed. The current supervisor is great. This company should not be in business. Do NOT use this crappy company EVER.

Very professional service and quality work. Crews were neat and friendly too.read more

From the owner: SERVPRO of Alpena is the top choice for cleanup and restoration. We offer comprehensive residential…read moreand commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Recommended. Just wonderful! They treat folks RIGHT!…read more Had a very bad experience with another clean-up and restoration company based in Dearborn (which was Servpro-Dearborn who I do NOT recommend - see my Yelp review about them). However, weDry Restoration were much more attentive, better priced, did a much better job, and were friendlier. They were very understanding to the needs elderly parents's flooded basement the area recently had. My parents are in their 80's, and, could not have been more happier with weDry Restorations, and neither could I.

I had a great experience with weDry Restoration. I had first contacted a different company due to a…read moremold smell in one of our bedroom closets. The other company came out, seemed knowledgeable, looked around the house a little (didn't go into the attic or do a deep inspection) and did an air mold test. The test showed high levels of Pen/Asp mold group in the master bedroom but the other company was unable to come back for almost two weeks and could not provide an exact quote until they came back. Due to my autoimmune issues and the symptoms I was having, we did not want to wait that long. That is when we contacted weDry. I was very overwhelmed due to the situation and first spoke with Amy, who was very kind and understanding. Even though she was professional, she made me feel comfortable, like I was talking to a friend instead of just a business. She was able to have someone out right away to do an inspection. When Mike came out to do the inspection, not only was he also kind and professional, he was extremely thorough. Pulling back the carpeting and padding in the closet, going up into the attic to look around, and even looking through all of the basement insulation. I was very impressed with the time and effort he put in to finding the source of the mold smell. WeDry was able to get a detailed quote back same day that showed a breakdown of every single expense so you know exactly where your money is going. I was also impressed by how quickly I would receive email responses from Amy or that she would touch base to see how I was doing. The cause of the mold ended up being due to an outside issue and our HOA stepped in to handle the repairs, using their own company. However, if Amy and Mikes work ethic are a reflection of weDry Restoration and the rest of their team and services, then I would say they are an outstanding company and believe that other companies should take a page from their book.

I have a very long story that started back on Jan 11, 2017 about what I went through with some…read moreCompanies (one that just "showed up" after my neighbors house caught fire and spread to mine, and then lol, one of my Insurance companies contractors), to make the story short as possible, let me just say it was a horrible experience as I caught them in numerous lies, & they were NOT thorough or into the small details, at all. I was beyond frustrated, tired, stressed, and so disappointed. And THEN, what I will always call absolute fate, I found Flood & Fire Solutions doing an internet search, spoke with a very sweet & understanding receptionist at the MaComb office who put me on the phone with Craig who took all my information, and gave it to Steve Waga out at the Saginaw location and said Steve would be getting a hold of me to follow up and they would help me get everything taken care of. WHICH Steve did (and if my memory serves me correct, within the hour) and all i have to say is from DAY ONE, Steve has kept his word, been nothing but kind patient, professional, and understanding and always follows up on all my (prob) silly ocd questions and concerns, handled all the chaos I had been going through with my LESS than amicable & honest Insurance adjuster and has all the certifications necessary that made it impossible for her to deny & dispute things that needed to be done. I CANNOT say ENOUGH good things about this company, in addition to Steve, everyone that has been out to my place to review the work that needs to be done (Tom, Larry) have also been kind, professional and understanding as well. I am so grateful I found them. I would put them up against any other company just from the experience i have had to date. I work in the Automotive Industry as Supplier Quality so I KNOW how important it is to try and keep Customers happy when the calls & emails do not stop coming and far as I am concerned, Flood & Fire Solutions, Inc is ON POINT, and i will HIGHLY RECOMMEND to anyone needing this kind of help. And when the work is complete, I will post again, but just wanted to share what my experience has been with them to date.

From the owner: Flood & Fire Solutions can provide disaster restoration services to clean up your home or business,…read morereclaim valuable property, rebuild and work with your insurance company on claims. With over 60 year of experience we can help with: Water Damage Clean Up Fire, Water and Smoke Damage Wind and Storm Damage Mold Remediation Content Recovery and Cleaning Repair and Reconstructions Flood & Fire Solutions offers a wide-range of services to enable the full restoration and reconstruction of your home or business after a disaster.

I just recently completed a large-scale restoration job with Right Away Restoration, LLC. I found…read morethem entirely ill-equipped for a job of this size and scope. They were completely unprofessional, unreliable and just plain shoddy. It took them even longer to finish the job because a number of do overs were required. They didn't keep scheduled appointments. They didn't return phone calls. It was a nightmare. Julie Sauve, owner and operator of Right Away, would be hard pressed to manage her way out of a paper bag. Save yourself the frustration and disappointment of hiring this company. Don't do it.

From the owner: Looking for a competent and reliable restoration company? Right Away Restoration & Cleaning, LLC is…read moreat your service! For over twenty years, we have been providing our satisfied customers in the Alpena area with first-rate service. Our professionally trained staff and environmentally friendly cleaning techniques have made us a local favorite. Right Away Restoration & Cleaning, LLC, a privately owned and operated company, provides residential and commercial restoration and cleaning services for the Alpena area. Our dedicated team of technicians has over 20 years of combined experience in the industry. Choose Right Away Restoration & Cleaning, LLC for thorough services thta will be sure to please even the most discerning customer.

We can't say enough great things about Complete Cleaning and Restoration! They cleaned and painted…read moreour rental house after we had to evict our renters and it is back to it's beautiful condition. They also did a treatment to get the horrible pet odor out of the basement. I highly recommend their services!

From the owner: We are a local business based out of the Big Rapids/Evart area, specializing in cleaning and…read morerestoration. Our cleaning services include carpet, furniture, and upholstery cleaning; Tile and linoleum cleaning; Grout sealing; VCT strip, seal, and wax; Sewage clean-up; General cleaning; Car detailing; Air duct cleaning. Our restorative services include 24 Hour Emergency Service for water damage; Fire damage: Smoke back-ups; Sewage clean-up; Vandalism; Mold mitigation.