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West Des Moines, IA

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Central Rehabilitation

1.0 (1 review)
Open • 8:00 am - 5:00 pm

CENTRAL REHABILITATION · YELP ASSISTANT

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4 years ago

Do not come here for speech therapy of any sort. I have been on their waiting list for my son for 2 years. It's a joke.

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Blue Stone Therapy - Dawn Rodish, Director of Human Resources

Blue Stone Therapy

1.0(2 reviews)
3.0 mi

I am disappointed in Blue Stone management. I have had an appointment scheduled with Kristi Harken…read morefor 9/2 since last Friday. I have had 28 consecutive appointments with her. I just found out that Kristi is temporarily at another location. I understand having to make changes. I don't understand Blue Stone being so cryptic,uncertain and secretive about the situation. I feel that patients with scheduled appointments deserve a notice and explanation. I think the clinic at the Lodge is excellent and I have no problem with switched to a different therapist until Kristi returns. I only think that the situation was handled poorly. If I find out that Kristi doesn't return, that will be further deception.

I have been a patient of Blue Stone physical therapist, Hannah, contracted through the Aspen…read moreTherapy and Wellness Center in Amana, a number of times over the past couple of years and have been very happy with her and my results. Five stars! It was also a pleasure working with the folks at Aspen. Recently however, right about the time I was needing to go back for more physical therapy, I learned that Blue Stone abruptly took over the booking and billing portion of their services from the Amana Aspen Center. Unfortunately, this was where the Blue Stone administration and handling of customer service failed miserably and I would not recommend them. A couple of reasons. One, the booking and billing was given to a Blue Stone physical therapist, who was appeared inexperienced on the administrative/billing portion of the business process and was struggling with the customer service piece. Perhaps because she was juggling too many tasks. Second, Blue Stone has micromanaging rules they want their patients to adhere to, which while most of it was somewhat normal, I drew the line at asking for my SS number because it was superfluous. They already had obtained all the data they needed. (You are not legally required to give it and I did not) And finally, when told I needed to sign additional documents, I asked that they be emailed to me so I could look them over before my appointment. I then got an email from a different company Blue Stone had contracted, asking for me to enter more of my info plus a password before I could see the document I had to sign. When I asked again if they could just send me the documents, I got a note back from the contracted company telling me I had to talk to the therapy team. What? I thought I did. Based on the number of red flags that kept popping up, I canceled my appointment with Blue Stone. In summary, for a small Iowa based company with only 100+ employees, I'm disappointed.

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Blue Stone Therapy - Nancy Crimmins, Physical Therapist, Regional Director of Operations

Nancy Crimmins, Physical Therapist, Regional Director of Operations

Blue Stone Therapy - Kristi Caldwell, Occupational Therapist, Regional Director of Operations

Kristi Caldwell, Occupational Therapist, Regional Director of Operations

Blue Stone Therapy - Kelly Harris, Talent Acquisition Manager

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Kelly Harris, Talent Acquisition Manager

Happy at Home Consulting

Happy at Home Consulting

3.0(2 reviews)
4.7 mi

Happy at Home should be your first call!!!…read more Sydney and Emily are the ONLY reason I was able to move back to my home in Los Angeles vs. continuing to live with my dad in Iowa. They are truly the biggest blessing. I will happily speak with anyone about how great the services have been and provide a glowing recommendation. They have both done so much more than occupational therapy for my dad. Below is a list of just a FEW of the many things they have done for us: - Occupational therapy - Physical therapy - the best physical therapist we have had by far (Kassi) - Connected us to virtual therapist - Connected us with an extremely affordable elder care attorney - Referred us to payees/money management assistance - Speech pathology - Connected us with other elder care management resources that would assist me as a caretaker - Signed my dad up and got him approved for a grant to upgrade home like making bathtub ADA compliant - Connected us with PACE which is like Elderly Care Waiver but they also manage doctor's appointments - Joined my dad on doctor's appointments and gave me updates - Home assessment and recommendations/help making mobility improvements - Christmas gift program where volunteers "adopt a senior" and provided amazing gifts two years in a row - Free webinars from resources like elder care attorneys about Power of Attorneys and things like that. - Connected us with OT resources and free support for my nephew who has autism. Then they went above and beyond even more!! I was asking them to do things that I knew wouldn't be covered by insurance as occupational therapy. Basically I needed a stand-in for me, someone who would cover the things that fall through the cracks and aren't covered by a specific home health provider. They created a private pay program and allowed me to request help on random things that did not fall under the OT/insurance umbrella. For example, they joined him on a succession planning meeting with an extended family member so that he had support. They helped fix Alexa gadgets and let me know when the A/C wasn't working. Honestly I should have had to pay Sydney for being MY mental health therapist as she was such a moral support when I was overwhelmed. Sydney is like the daughter I wish I could be haha. Emily is her protégé and I love them both. Soooo many other things that I will probably need to write another review as I think of them. We used SO many CDAC and home health companies over the last 2 years, Happy at Home is by far the best and we use them consistently even while we had to use the other companies to supplement services for whatever reason. I definitely preferred all the partners contracted through Happy at Home. We are now ready for assisted living and I hope we can continue to keep Happy at Home involved in our care plan. I feel like they are literally the only people who have been this helpful and connected and provided continuity. Thank you, thank you, thank you!!

Happy At Home Consultant came to my home late November 2022. I had been experiencing falls. Karen…read moreSpeicher came to access what what would make my home safer. I went into my bedroom to get something & Karen followed me in. I told her my bedroom is a private area. The 2nd time Karen came she stood at me bedroom doorway & said "I see you made your bed today." I again told her my bedroom was private & I closed the door. Without permission from me she went into my bathroom & was laying down sticky-strips in my tub. I'm not a dirty person by any means but I would have liked to wiped down the tub first. The strips a few strands of hair under them, that I couldn't get out. Karen didn't wash her hands first so the strips were dirty. Karen put in the handle bar toilet helper & it was wobbling, loose & dangerous. It doesn't look that way, in the picture they used on their website, with out my permission. Karen came over without an appointment at 4pm wanting to come in & help me. I told her no. After I told them, I did my best with her but vwe just didn't suit each other. Sydney came over with the Nurse Linda. We talked about my needs & the Nurse Linda & I made an appointment. Linda contacted me about a week later to set up an appt with me.I said we made an appt. & I told her the date & time. I also said, I like my appts in the late mornings as I get high anxiety waiting until later. Linds said she gets high anxiety when she has to change people's appts. We made an appt. When she & Sydney were in my home. 2 days later I recieve a text from Linda (not for me) she was asking someone "Is Catherine that crazy lady in the apartments?" Even if Linds wasn't referring to me, she was still calling a client "crazy". This is unprofessional at the least. Linda is a registered nurse & should not be working with the public. Especially with older people like me, who can have anxiety or dementia problems. Well, long story long. Don't put your care or a relatives care in the hands of Happy At Home Consulting. I won't. Thank you for listening. I would put Negative ZERO Stars but, you have to give at least 1.

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Happy at Home Consulting

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Central Rehabilitation - physicaltherapy - Updated November 2026

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