I have been a patient of Blue Stone physical therapist, Hannah, contracted through the Aspen Therapy and Wellness Center in Amana, a number of times over the past couple of years and have been very happy with her and my results. Five stars! It was also a pleasure working with the folks at Aspen.
Recently however, right about the time I was needing to go back for more physical therapy, I learned that Blue Stone abruptly took over the booking and billing portion of their services from the Amana Aspen Center. Unfortunately, this was where the Blue Stone administration and handling of customer service failed miserably and I would not recommend them.
A couple of reasons. One, the booking and billing was given to a Blue Stone physical therapist, who was appeared inexperienced on the administrative/billing portion of the business process and was struggling with the customer service piece. Perhaps because she was juggling too many tasks. Second, Blue Stone has micromanaging rules they want their patients to adhere to, which while most of it was somewhat normal, I drew the line at asking for my SS number because it was superfluous. They already had obtained all the data they needed. (You are not legally required to give it and I did not) And finally, when told I needed to sign additional documents, I asked that they be emailed to me so I could look them over before my appointment. I then got an email from a different company Blue Stone had contracted, asking for me to enter more of my info plus a password before I could see the document I had to sign. When I asked again if they could just send me the documents, I got a note back from the contracted company telling me I had to talk to the therapy team. What? I thought I did.
Based on the number of red flags that kept popping up, I canceled my appointment with Blue Stone. In summary, for a small Iowa based company with only 100+ employees, I'm disappointed. read more