After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Ordered online from store 5A, whose local locations have closed; I think they are owned by Diamond…read moreCellar maybe. Good prices. Great service at the store. Don't be put off by the building that looks like it's under construction. Park in one of the lots nearby, carefully walk along the front of the building. Inside there are plenty of staff and plenty of interesting pieces of jewelry.

Update - I received a call from the owner Theresa within an hour of posting my review. She was very…read moreapologetic and her sincerity was very evident. She immediately began looking into what had happened before she called me, and now has the ball rolling. It should be noted that she called from her personal cell phone and is personally making sure that everything is rectified. I dreaded the prospect of starting this process over. Until this we were genuine "five star review" customers of Worthington Jewelers from prior experience. That is what made this so shocking to me. However, Theresa has restored the image and impression we have carried of Worthington Jewelers from the first time we walked in the door. I want to make sure that I provide up to date information and reviews so that folks can see for themselves what is happening and make their own decisions. Also, if I can take the time to write a negative review, then I can certainly take the time to make sure folks know when the store steps up to the plate to make things right. Theresa - thank you. Truly. You don't know how much it means to me that you called me, and that my wife will get this gift. *** I am a repeat customer of Worthington Jewelers, so I am shocked that I have to write this review. I went in just before Valentine's Day with a request to have specific stones mounted in a yellow gold cross. Each stone was specific corresponding to a special month between my wife and I. I started working with Stephen on this. It was going to take some time which I understood. Stephen starts the process to see what needed to be done with regards to the setting, how it comes, replacing stones, etc. I was expecting and update within about a week (per Stephen) which did not come. I had to call to follow up. That led to a return call and a trip in to the store to inspect the parts. Several adjustments were needed (that is also expected in custom work for jewelry, so I was good with this). Once the revisions were decided I left the store expecting get an update within the next couple weeks at the very least. No dice. After almost a month of no contact I called and left a voicemail asking for an update. This was about two and a half weeks ago. I received no call. I made a return call and left another voicemail four days ago. I still have heard nothing from the store. I don't understand why none has taken the time to return my call, or why I'm clearly not important enough to them to take seriously. The piece I am having customized may not be a $10,000 piece of completely custom jewelry, but I am a customer. If they are not interested then at least tell me. If they are facing staffing shortages and are running behind and can't get to the work I understand that as well. I'm flexible. There are no words for the level of disappointment I feel over this. It took me a long time to come up with this idea, pick the stones that had the most meaning, and put the entire idea together. This is not easy for me to do for various reasons. This is something my wife will cherish due to the meaning behind it. She has been through several very tough years and I just wanted her to have something that would show how much I truly love her. I will still get this piece made somewhere. I just don't know where yet. Very disappointed.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

Far away from home, and more importantly far away from my VSO, I was pining to find something to…read morebring back. Red giraffe was recommended by my hotels concierge, and they were not wrong! I found just the right thing, and in a race against the closing time clock, Rachel was able to stamp just the right words into my item, box it, bag it, and have it in my hands in one fell swoop. Definitely worth a visit!

This is a lovely local boutique company! I visited the Short…read moreNorth location this spring to pick up some more dainty pieces, and i will definitely be back! They have lots of nice quality, but affordable jewelry that makes great gifts for yourself or your loved ones. The styles are classy and simple, so there is really something for everyone. I love the selection of earrings and the fact that they offer permanent jewelry. I plan to look into that more in the future! I ended up with a beautiful little moonstone necklace that I really love. Since it was over $30, I was also given a free midi ring to go with (not pictured). I'm looking forward to coming back for permanent jewelry and to stopping in next time I need a gift-- I'd say I could find something here for almost anyone who wears feminine jewelry in any age group.

First of all let's just say this there is a reason there are only 5 star reviews. My girlfriend and…read moreI are planning out our engagement and we were ring shopping. We made an appointment to come in and this was the last jeweler before we decided who to go with. Right away Andy (son of William) just asked some questions to get to know us and what we were looking for. He told us they make their own style of rings right there in the shop. They don't just take measurements send those off to be cast at some other location. It's done by the two men behind the counter there. They have their own style of rings which separates them from traditional ring shapes. Aside from wedding rings they do just about everything jewelry related. Rings, earrings, necklaces etc... We have a family diamond passed down and Andy was able to create the ring and set the diamond. He also appraised the diamond for us. We then found another jewel to put in place from the piece we got the diamond and set that piece. Needless to say they did a fantastic job. The prices were respectable to the true artistic and craft work performed. After picking the piece out Andy took us back and showed us the process and work benches the ring would be made on. He showed us every step and during the appraisal he let us look at the diamond under microscope to see what makes ours unique. He explained the history behind it and how diamonds are made. They truly care about what they do. After 1 month we came in to look at the diamond and we're completely amazed by it. William and Andy smiled and said this is why they do what they do for these moments. They are truly masters of their craft and I would recommend to anyone! We will be returning for our wedding bands too.

If you want jewelry that can be an heirloom, this is the place to go. If you want a piece of…read morejewelry you know who mined it, who shaped it, who designed it, who made it, this is the place to go. William and his son Andy are happy to tell back stories on everything they have made. If you ask, and listen, you will soon discover that you are not just buying a piece of jewelry, your getting a story about how the jewelry found it forever home. Talking to William and Andy about a piece of jewelry they made is like sitting with friends as they tell you about their vacation. I am already saving up for another W A Weidinger original.

I would not recommend this business based on my experience. We originally got my engagement ring…read morehere and had no issues. However, when it came time to purchase my wedding band the experience became one of the most unprofessional customer service experiences I've ever had. After having issues with my wedding band multiple times, I was texting with the owner about fixing my third band. His response was, "What was discussed?" which felt extremely dismissive and frustrating, especially because I had just been in the shop explaining directly to him how unhappy I was with the ring. Unfortunately, due to the timeline and the fact that the third wedding band was still not correct, I had to get married wearing a ring that I did not love. When I picked up the second band, we discovered together that it was still not what I had requested. Finding out in the moment that the second band had been made incorrectly was both disappointing and avoidable. This should have been identified before I arrived to pick it up. I had to repeatedly advocate for myself to receive a product that matched what was originally discussed and expected. Unfortunately, that was never delivered, and I am now having my band corrected by another jeweler. The lack of accountability, and customer care is the reason I am leaving this review. Had there been any apology or genuine care towards getting my band correct, I would have continued working with the owner despite the issues. The most disappointing part was feeling like my concerns and previous conversations were repeatedly forgotten, leaving me to explain the situation and my frustrations again each time. Even after texting him explaining my frustration, he did not respond, and still I was left with no acknowledgement or apology. I then go in for a final time to drop off the second band, tell him that his lack of care and apology throughout this entire process had been extremely unprofessional. Even then, he said nothing.

Great service. Fantastic jewelry. Expert design and repair. Highly recommend!!!!!!!!!!!!!read more

Alexander's handled my small transaction very nicely and gave me an education about fine watches…read morewhile I was there. I recommend them for honesty and fair dealing. Great customer service.

I bought a Rolex from Alex. He was recommended by a friend. He is great to talk with, very…read moreknowedgeable and professional. He has quality jewelry at a fair price. I trust Alex and so can you! It is great to have someone you can depend on when making a purchase of a special gift.

Gina was patient with my questions, taking the time to explain each piece. At no time did I feel…read more pressured to purchase anything. I was pleased with the items I did buy, and felt confident I had made well informed and good decisions. Also happy to support a neighborhood mom and pop business!

A-OK is exactly how I felt about Village Jewel. I liked that the shop owners were immediately…read moreavailable to me and able to give me one-on-one attention. I saw a couple pieces in here I am still thinking about a week later. On the other hand, I was jumped on by a dog in this shop. I am all for animals at work, but my fiance is not well versed in medium to bigger dogs, so being jumped on a couple times was something he was a bit unprepared for. The seller did yell at the dog, but only after a couple times. I think maybe she and I just weren't lining up on what I was looking for. I know I was looking for something kind of off beat and non traditional, but I feel like she was a bit annoyed when she took me to the engagement rings only to be told I was looking at non diamond rings. Like I said, it could have been in my mind, but it made me feel like maybe she didn't get my vision and I should try somewhere else.

I don't know how purchasing jewelry from this store is. My review is just about getting rings…read moresized/repaired. I stopped in based on the reviews. I have a ring that had a 3.0+mm wide and 2.3mm depth band. It needed to be sized down almost a full size. I took it in and was guaranteed they could do it no issue... They told me the band would get thicker because they would be bringing the thicker sides in. I left it with them for a week, as I don't live in Columbus . I was so happy to get it back and didn't really notice until about half an hour later: my ring hurt to wear. I took it off and looked at it and I was devastated. You could feel where they cut the shank, it was wavy, the was no uniformity to the edges, and it was oblong. I called and they apologized profusely. Asked me to take it to the store in Cleveland and they would let that store know we were coming. They did not. The store in Cleveland had no idea I was coming. Turns out, I paid the store in Columbus for the honor of someone ruining my ring. It lost nearly half a mm in depth and thickness. The store in Cleveland did the best they could. They would have had to order shanks and tried to color match the rose gold but it could have ended worse than before. Turns out the Columbus store didn't even resize it correctly and left it a quarter of a size too big. So unless you want your jewelry ruined, take it anywhere else. We were going to purchase an engagement ring from this company, but I'll take my business to alibaba before here. The store manager did refund my 125 resizing fee, or the fee I paid them to take gold out of my ring and leave me with something I couldn't wear. He told me it was weird that it ended up thinner than before because "taking a ring in shouldnt do that". My ring was 2.5mm wide and 1.9mm depth before the Cleveland. Actually fixed it. My question is this: where is the material they took out of my ring and why was I not compensated for that when they trashed my ring? My ring will never be the same. Go anywhere else.

We had an amazing experience at Diamonds Direct! From the moment we walked in, the entire process…read morefelt welcoming, professional, and stress-free. A special thank you to Sumer, who truly made our experience exceptional. Sumer was incredibly knowledgeable, patient, and attentive to what we were looking for. She took the time to explain every detail, answer all of our questions, and helped guide us without ever making us feel pressured. Her genuine kindness and expertise made what could have been an overwhelming process feel exciting and memorable. We are so grateful for her help and highly recommend working with Sumer if you're looking for outstanding service and a wonderful overall experience!

Fix the watch for me that no one else could. And it was very reasonably priced. Other jewelry store…read moretold us to sell it for scrap.

This was THE best experience I've ever had with customer support! I came in to have my wedding ring…read moresized which has been long overdue. After having two kids and 13 years of marriage, I needed my ring sized up. My husband and I came in with our two elementary aged school kids, and we were anxious about them being a little rowdy at a place filled with expensive jewelry. But as it is being a parent, sometimes the kids just have to come along. However, Jenna, the jeweler who helped us was above and beyond! She answered every question my children had about the jewelry and the sizing process. They had lots of questions! They left with a great interest in how jewelry is made, and with the knowledge that there are other adults out in the world that are interested in them and have space for them in their curiosities. That was not necessary to do, but it was deeply appreciated. Aside from that the service was fast efficient well priced and my ring is absolutely beautiful and I'm so glad to have it back. Jenna, thank you for your kindness your patience and you're genuine care for my family. It meant the world to us. This definitely was a great experience and I will be back and will recommend to anyone.

I purchased two wedding bands from Brilliant Earth, and the experience has been frustrating from…read morestart to finish. After being professionally sized in-store, I ordered my ring based on their recommendation, but it didn't fit. When I returned to the store, both a manager and an employee confirmed I could exchange it for a larger size rather than resize it, per their policy. They took my ring to process the exchange. Days later, I was told they could only resize it, contradicting what I was promised. They claimed they'd escalate my case for review and follow up, but no one did. I had to call myself to find out my request was denied due to their vague "sustainability pledge." After nearly two weeks of delays, I requested a refund. Again, no one followed up. When I called back, I was told my refund needed further review because it was "past the refund window," even though they've had my ring since January 14th. They also suddenly required the return of promotional items, despite previously assuring me this wouldn't be necessary. Now, I must wait another 24-48 hours for a decision and, if approved, another 5-9 days for processing. Brilliant Earth has failed to honor their policies, misled me, and repeatedly delayed resolution. Their customer service is unreliable, and once they have your money, their policies seem to work in their favor--not yours. Buyer beware.

My partner and I had an appointment today to look at engagement rings. It was a fine process. The…read morewoman helping us took time to explain everything and was very knowledgeable. However, I felt like we were just a box she had to check to get through the day. I much prefered Clean Origin and cannot say enough good things about them.