I scheduled an appointment as a returning customer to test drive a specific Chevrolet Silverado…read moreTrail Boss that I was seriously considering purchasing. I drove approximately 2.5 hours and even took time off work because I was interested in trading in my current Trail Boss for this truck. When I arrived for my scheduled appointment, I was informed that the vehicle was not even on the lot because a manager was using it as a demo vehicle. It was extremely disappointing to make that drive only to find out the truck I had an appointment to see wasn't available. I want to specifically recognize my salesperson, Christian, who was professional, apologetic, and acknowledged how frustrating the situation was. This was clearly not his fault. My frustration is with the dealership's scheduling and members of management. If a customer has a confirmed appointment to see a specific vehicle, that vehicle should either be available or the customer should be notified before making the trip. Unfortunately, what should have been an exciting visit ended up being a significant waste of time, fuel, and a day off from work. I hope the dealership reviews its process so future customers don't have the same experience.

Bought a Dodge Durango and very happy with the purchase from start to finish, my salesman Ben was…read moregreat with transparency, he made it a pressure-free environment, and was excellent at communication with every step of buying a vehicle. Highly recommend him and Progressive Auto Group in Massillon, Ohio.

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

I have done business with this particular place for over 15 yrs! I have always dealt with Duane…read moreCarnathan in sales and Jason Cushman in Service! Hands down they are the best, most trustworthy, straightforward people you will ever meet. I have purchased all of out vehicles from there and so has my extended family. Everyone has been extremely happy with the service they recieved from the time they walk through the door and the follow up afterwards. The internet service guy named -Brian Russ-even went the extra mile to find me the car I was looking for!! Thank you for being the best in town!!!"

I was very pleased with my new purchase. Eli, who sold it to me was fantastic at giving me all my…read moreneeded information. Thanks Eli. I love my car.

Beware- something is not right here. I went in looking at a used Cadillac they had listed for sale…read more I am a single mature female. My life circumstances has required me to cut my life's expenses. I arrived at the dealership and I thought it was odd that they wanted to look at my trade first before I even looked at the vehicle I was there to see. The sales manager came out, introduced himself (wish I could remember his name) took my keys, went and inspected my vehicle, came back without a word and dropped my keys back on the salesman desk I was sitting at. The salesman provided me with a CarFax report and stated their service center had inspected and serviced the vehicle. The salesman then said he would pull the vehicle I was looking at up to the front of the building. I could see him going back and forth, just wandering, first saying he couldn't find the keys, then he comes over and said it was out of gas and he needed to go put gas in it. When he comes back , he's at the front counter, back turned, talking to someone at the front desk. I had an uncomfortable feeling. He finally returned and said, ok I have it pulled up out front. I get into the vehicles drivers seat. I turn the vehicle on. EVERY Dash-light and warning sign is on. Brake, transmission, sensors , abs, steering. I say , all the lights are on and they're staying on. The car, sputters, brakes soft, steering is difficult. We take the car for a test drive, get back to the dealership. I start testing the A/C Not working! We get out, he tells me, his service department will take care of the issues. He Is not interested in showing me the vehicle, doesn't open hood, backseat or show me any of the features. Opens up the back lift gate to show me it has weather tech mats . I look, every wheel is chewed up and cracked. He comments something to the effect that they gave me compensation towards my trade for the condition of the wheels or something to that nature. We walk back in and sit down back at the salesman's desk. He pulls out the appraisal of my car ( from the sales manager). Indicates that it's from the Kelly Blue Book values. My car is a BMW 7 years NEWER than the Cadillac I was looking at, 50.000.00 LESS miles in great condition (NO DASH or WARNING lights on. Their offer was $4500 more than their HOOPTY ! Keeping in mind they were saying it's based on Kelly Blue Book value. I have provided the same day Kelly Blue Book instant offer from the same day! $ 2575.00 higher . Basically robbery, of my car and double dipping . I went to a Cadillac dealership expecting an experience that would warrant a reputable dealership, I instead got the POT-LOT experience. I wouldn't buy a lawnmower here.

We recently purchased another vehicle from Lavery Automotive Sales and Service but this was our…read morefirst time to buy from the previously-owned inventory. Terry treated us right as he always does along with the fabulous staff at Lavery. We couldn't be happier with our 'new to us' 2016 Chevrolet Colorado. Thanks!

We had our family SUV there for over a month, received a huge bill and still had to take it…read moredirectly to another mechanic anyways. It was a coolant leak that spiraled and turned into a lot of hours in labor charge$$, guessing on radiator, thermostat? maybe, hoses, heater core, parts and symptoms over 3 weeks in dead of Winter. In the end was told to "get a head gasket replacement", but why was that not checked first when told that SUV was overheating? A compression leak down test or a coolant combustion gas test should have been the first thing done, then go from there. We just got a large bill and a larger one now looming... We are local, and like to give locals good reviews, but this was a most painful experience, and we had to rent cars for a month just to get by. He had somebody quit in the middle of all this, so I get that, but the communication there was very lacking, as we would go 4-5 days with no updates to the progress, kept us wondering every day if we should extend the rental car agreement, a day,a week, two, who knows? There is nobody working the front desk to call, so you are calling Nick directly and he's the one working on cars, so we weren't sure if he was getting messages. Every excuse was that he was always working on somebody else's car instead of ours. Engine was missing some parts by week 4, I had to go buy to replace after getting it back. He did refund me though. Interior of car was received as filthy and took over an hour to clean. I think that the A/C refrigerant was also lost in the radiator swap, I'll find out in the Summer. Bush's, McBrides, and Randy's were booked out 2 weeks when it overheated, or I would have gone there, so took a chance here and would not recommend.

Nick came in on Super Bowl Sunday to replace my radiator last minute! Life savor. Always affordable…read moreand always quality service that does not break the bank. Thanks again for keeping us on the road!!!

Mr. Vankirk was positive and professional the entire time we worked with him. He made a complicated…read moresituation much better. On May 29, 2026, a tire separated from our Jayco HT 30.5 CKTS 5th Wheel. Luckily, we were able to pull our damaged RV into an empty parking lot. We found J & K Welding and Repair who offered 24 hour service so we called them. Mr. Vankirk immediately said he would be there as soon as possible. When he arrived, he stated that this was a situation his company could handle. We outlined a plan. It was already around 8:00 PM, but Mr. Vankirk went to look for the missing tire. He returned an hour later with it. Mr. Vankirk spent the following day looking for and finding the needed parts. He kept us informed. Once the parts arrived, Mr. Vankirk immediately made the repairs and notified us of the job's completion. We picked up the RV the following day. That evening, Mr. Vankirk called to check if we had picked up the RV and how our return trip had gone. Throughout the event, Mr. Vankirk was positive and professional. He worked diligently to secure the parts needed and complete the job at hand. I HIGHLY recommend Mr. Vankirk and J & K Welding and Repair if services are needed on a trailer or RV.