My son sees Dr. Wagner and I am extremely pleased with him and the dental assistants at the Ankeny office. For them, I give 5 stars. However the billing office gets 1 star. I'm hoping my 3 star rating will get the attention of the owners to correct processes followed by the billing office. The problem I encountered was that I paid online through their website. I received a late notice and disregarded it because I knew the payment was made by verifying it online. I then received a typed written letter on my non payment. Again I verified my payment was made in June. I even called my HSA and they verified my payment was made. I called the Billing office and explained the situation. She said she saw that a payment had been made and posted the payment to my account. She also said she would waive the late fee. I asked why I was receiving late notices, if I had made a mistake on my end. I wasn't trying to be a "Karen" but eventually understood it was an error by the Billing department. I'm probably a little old school, but if it was me, I would have apologized and assured the client it has been fixed. The owners probably need to look at a new online system that can accept payments and automatically apply them to an account instead of relying on a person to manually update an account. Humans can make mistakes, but as a client it was confusing, made me feel terrible by receiving overdue statements and wasted my time in fixing an error created by another person. read more