TriCare families stay far away!!!! Absolutely terrible…read moreservice for service members and their families!!! We got charged almost $600 for a consult and they didn't do much other than tell my husband the work that needed done but they wouldn't do it without us paying for it all (thousands of dollars) out of pocket. (wisdom teeth removal and braces). We were even referred here by our dentist that they were supposedly a "Tricare friendly provider" We tried to explain MULTIPLE times that TriCare will cover orthodontic work if it is medically necessary (as it is in my husband's case), but Dr. Hull and his nurse got super rude with us and told us to pay out of pocket and then we could file on our own. That's not how military insurance works! We need the pre-authorization with the referral first. It even lists this on TriCare's website and lists that if orthodontics is medically necessary, not just cosmetic it is covered. All we needed was a simple letter that stated what needed done and why sent to Tricare and they would get paid directly from insurance. We will be getting his records and going elsewhere! I am appalled at how they treat our men and women in uniform and how rude the nurse and Doctor Hull was! When we requested the records they stated they would be sent digitally to our next orthodontist. I hope this actually happens based on prior contacts.... especially for the amount we had to pay for the consult.

From the owner: The team at Ankeny offers a breadth of orthodontic services to meet the needs of kids, teens, and…read moreadults. Helping our patients reveal confident smiles through tailored orthodontic treatment plans is our goal. If you're looking for braces or Invisalign® aligner options from a family orthodontist near you, book your FREE consultation online or by phone today.

Dr. Palmer is the best dentist our family has ever had. She's fun, personable, and truly puts her…read morepatients at ease--my sons actually enjoy going to the dentist now, which says a lot. She's extremely knowledgeable and always takes the time to explain things clearly, offering thoughtful preventative care and additional treatment when needed. Her dental hygienists are just as friendly and helpful, and the entire office staff provides outstanding service from start to finish. On top of that, the fees are reasonable and fair. We feel very well cared for and highly recommend Dr. Palmer and her team. She's a pint-sized dentist with a big heart!!

I love these people, very nice to deal with. I'm very impressed with the office staff as well as…read moreall the dentists. They cover all your needs and explanations are great. I will keep taking my teeth there. We all know, ignore your teeth and they will go away.

My son sees Dr. Wagner and I am extremely pleased with him and the dental assistants at the Ankeny…read moreoffice. For them, I give 5 stars. However the billing office gets 1 star. I'm hoping my 3 star rating will get the attention of the owners to correct processes followed by the billing office. The problem I encountered was that I paid online through their website. I received a late notice and disregarded it because I knew the payment was made by verifying it online. I then received a typed written letter on my non payment. Again I verified my payment was made in June. I even called my HSA and they verified my payment was made. I called the Billing office and explained the situation. She said she saw that a payment had been made and posted the payment to my account. She also said she would waive the late fee. I asked why I was receiving late notices, if I had made a mistake on my end. I wasn't trying to be a "Karen" but eventually understood it was an error by the Billing department. I'm probably a little old school, but if it was me, I would have apologized and assured the client it has been fixed. The owners probably need to look at a new online system that can accept payments and automatically apply them to an account instead of relying on a person to manually update an account. Humans can make mistakes, but as a client it was confusing, made me feel terrible by receiving overdue statements and wasted my time in fixing an error created by another person.

From the owner: Services: Orthodontics…read more Business Description: Central Iowa Orthodontics, nestled in the heart of Ankeny, IA, is your go-to destination for expert orthodontic care. Dedicated to crafting stunning smiles, our practice utilizes the latest advancements in orthodontic treatments for patients of all ages. With a focus on providing personalized services, we offer a comprehensive range of solutions from traditional braces to innovative clear aligner systems. Committed to excellence, our experienced professionals ensure comfortable and efficient care, making your path to a perfect smile an enjoyable journey. Trust us to enhance your oral health and confidence with our top-tier orthodontic offerings.

DR Wenger and the entire staff are top notch people. Very professional and peaceful atmosphere. I…read moredo not look forward to dental visits, but they make it relaxing for me.

False advertising. Called to schedule "free whitening" coupon. While scheduling, they…read morespecifically asked when my last routine appointment was, and I told them 2 months ago. When I arrived for my appointment, they told me that in order to get the whitening, I HAD to get a routine exam, which my insurance would not pay for since within 6 month window. (they tried to call me 30 min before the apt to tell me, but I didn't get the call). They said they would allow me to use it in 4 months in conjunction with a comprehensive exam, but they don't take my insurance so I would have to pay out of pocket. Complete waste of time, and they had several opportunities to tell me, since it was NOT in the small print. Bait and switch!

TriCare families stay far away!!!! Absolutely terrible…read moreservice for service members and their families!!! We got charged almost $600 for a consult and they didn't do much other than tell my husband the work that needed done but they wouldn't do it without us paying for it all (thousands of dollars) out of pocket. (wisdom teeth removal and braces). We were even referred here by our dentist that they were supposedly a "Tricare friendly provider" We tried to explain MULTIPLE times that TriCare will cover orthodontic work if it is medically necessary (as it is in my husband's case), but Dr. Hull and his nurse got super rude with us and told us to pay out of pocket and then we could file on our own. That's not how military insurance works! We need the pre-authorization with the referral first. It even lists this on TriCare's website and lists that if orthodontics is medically necessary, not just cosmetic it is covered. All we needed was a simple letter that stated what needed done and why sent to Tricare and they would get paid directly from insurance. We will be getting his records and going elsewhere! I am appalled at how they treat our men and women in uniform and how rude the nurse and Doctor Hull was! When we requested the records they stated they would be sent digitally to our next orthodontist. I hope this actually happens based on prior contacts.... especially for the amount we had to pay for the consult.