I have done business with this bank for 16 years. They have always been more than helpful with all…read moreour banking needs. Never have had any problems. Highly recommended.

Went to open an account and teller was super rude and snotty. Asked if I had a valid license with a…read morevalid address. The way she asked it was so hateful and uppity. Left and won't be back!!!

I agree with Tony's review below. You will get more friendlier & faster service at the Nixa branch…read moreATM! We are account holders and wanted to cash a $20 check also drawn from Telcomm. The teller was not in the least bit interested in smiling or explaining why it took forever!!! She acted as though my husband was a thief. This is no reflection on the Springfield branches as they are great.

Donovan Manhner has always been extremely nice, thoughtful and helpful, by far the best employee at…read moreGSB, one of the main reasons I bank with GSB even though it is out of state, he makes transactions, transfers etc a breeze. I recommend Donovan for a promotion/ pay raise, although I would/ will be VERY disappointed if he leaves for the corporate office position!

I recently discovered a data breach on another online service, unrelated to my bank. Using due…read morediligence I informed my bank and closed and reopened another account. They then said I COULD NOT USE THEIR ONLINE BANKING until I have my computer scanned for viruses. How can I secure my account if I have no access to my finances?!?! DONE with you GSB. I'll go where they support me better.

I've been using this credit union for many years. I especially love the Ozark location because of…read morehow staff treats my family and I. The staff is always friendly, helpful, and willing to go the extra distance when things get tricky. I can't say enough about how good Debbie, Baili, Cricket and Angela are. They get customer service and how to treat people like people!

I actually bank with a different credit union from my home town and they do not have a branch out…read morehere. So instead I use this bank and they are extremely helpful. There are some extra steps that they have to take to be able to deposit and withdraw from my branch and they are so patient and willing to do so. I use this bank once or twice and week and I have never had a single issue with them. The tellers are extremely nice and they are so willing to be helpful.

I came from a national bank about half a year ago feeling SUPER jaded and cynical, but SFCB made me…read morea believer in great bank service again, plain and simple. Despite the fact that I usually do something kind of embarrassing when I visit SFCB (once I accidentally flung the drive-through plastic tube out my window... I don't know guys, this is just my life), the attendants are nearly always super sweet and accomodating. When I came here I didn't understand the process of writing a check to withdraw money from my account, and they walked me through that with lots of grace despite the fact that I was like, "HUH?!?!?!?!?" They're great. They also were insanely proactive during the Target data breach debaucle and called me to cancel my card just as a precaution, which I appreciated. Plus, there are no redonkulous "maintenance" fees - no fees at all, actually - and that was a big selling point for me after losing money time and time again to my old bank. I visited today with a list of like, forty items to take care of and my teller was amazingly patient and efficient, so that spurred me to give them a Yelp shout-out in review form. If you're a Springfieldian who's unsatisfied with your bank on any level, make the switch. You will NOT regret it with these guys.

From the owner: Springfield First Community Bank (SFC) is a locally owned, full-service bank, formed and owned by a…read moreteam of community-focused individuals and business owners. SFC strives to have a positive impact through volunteerism, philanthropy and a responsible approach to financial services. Member FDIC. Equal Housing Lender.

Their online site works very well, but if you primarily use a debit card for your day to day…read moretransactions - BUCKLE UP. I can't even buy 5 gal of diesel for my tractor, then 5 gal (different can) of NO Ethanol fuel for my lawn mower without their fraud watch team shutting my account down. 5 TIMES THIS YEAR, I've had to get in touch with them and jump through hoops to get my debit card reactivated. Most recently, on a trip to another state, the shut off my card after a small gasoline purchase, after I had personally walked in to their lobby and had them make notations on my file I would be travelling. When I managed to get someone on the line, to verify my ID, their representative required me to provide the location where I opened the account, full name, full address, and FULL SS # (not just the last 4 digits). After answering all those questions, he refused to reopen the account because I couldn't tell him, TO THE PENNY, what my last deposit was! At a remote location, in another state, the GSB employee wanted me to remember what my last deposit was - and it will vary week to week, depending upon overtime hours worked the previous week. Over the past few years while I've banked with GSB, I can't count how many times I've had to call to reopen my account in a similar situation, and while out of town, and I don't normally even carry a cell phone, that has been a real PITA to do. After many years of this, I've finally had to call it quits and open accounts at another bank. Hopefully, they won't be so quick to shut off my funds every time I spend a little of my money.

I recently discovered a data breach on another online service, unrelated to my bank. Using due…read morediligence I informed my bank and closed and reopened another account. They then said I COULD NOT USE THEIR ONLINE BANKING until I have my computer scanned for viruses. How can I secure my account if I have no access to my finances?!?! DONE with you GSB. I'll go where they support me better.

horrible service. fees for no reason. deposit check on Friday then gone all weekend and showing…read morenegative in checking account. happens all the time. fuck this bank

Horrible customer service and only care about their profits! I was told they were terrible to…read moredeal with and they were correct

Arvest is the absolute worst bank to deal with. Will never bank there again. Customer service is…read morecrap!!

this is the worst bank ever!! i have had my money put in other people's accounts. i have had them…read morehand me other people's cash at the drive through (talking thousands) and they put other people's money in my mortgage account for several months!!!! i had to call them every month to fix their mistakes!!. i dealt with a very rude, very new, very immature girl. that treated me like i was trash. she had to check with her manager and call the other location before cashing my check. i said i will just go there. she said ok have a nice day rude!!!! i've had a mortgage/checking/ credit cards, everything with this bank. i can't wait to get away from them. if you have any sense, do not bank with arvest i overherd a man tell them his morgage was not applied again. they are horrible people with a bad attitude. 0 help!! they make tons of mistakes, and they just hire new people over and over.....