Big Mistake Using These People. I called and said thermostat doesn't work. I asked her if there is anything I can check and she said she wasn't a technician and would I like a service call for repair?So I paid 135 bucks for him to come and repair the thermostat by prying it apart and replacing the two AA batteries. He offered to rewire it so I wouldn't need batteries. OK. He went downstairs to the furnace and instantly ripped out and damaged the new expensive model filter I had just installed that day. He worked to repair it to be useable while lecturing me to 'keep the metal side up' on the filter. It's actually my fault. I didn't ask him what the filter has to do with the thermostat wiring. Then he was back upstairs at the thermostat and suddenly charged out onto my wood deck glistening with wet stain that I had just done that morning. I yelled to stop and asked what he was doing, and he said he was going out to look over the edge at my outdoor a/c unit and came back in. I later noticed stain on the carpet inside the door. Then he frantically asked me to use my bathroom! I can't say 'No" to a person, but I would also rather not have a stranger in my bathroom behind closed door. He was only there 15 minutes max. Ridiculous. Just hold it or deal with that prior to getting here. After he left, I realized the wall thermostat light wouldn't turn off. I called and another helpful and friendly repairman came out on the next work day and got the light to turn off on the thermostat. No extra charge. Not happy. I feel the correct thing to do is tell someone that all they need is two AA batteries when their wall thermostat goes dead, not charge them $135 for it. If the person answering phones is not aware of AA batteries in wall thermostats, then she is not paying attention and clueless. Not a good thing for a company. If she did know about AA batteries but company policy is to keep that secret and charge 135 for it, then they prove themselves to be greedy and not "good people". My biggest regret, other than calling them, is not taking legal action about the stain on my carpet from his hyperactive carelessness. I'll never allow them into my house again. Try High Ridge Heating and Cooling. That's a good guy. read more