Horrible customer service after installation. They put two units in a new house and forgot to open valve. Then called back a week later and told them the upstairs unit still wasn't very cold. I was told that it was just because it was hotter upstairs. I believed that until three days ago, our upstairs unit was blowing hot air now called a different company to check it out and it was completely out of freon. Called this company to see what they could do. Was told they would do nothing so I asked for the owner to call me. Still waiting. read more