They don't accept American Express, and they make u buy they own ensurance even when u bought the…read moreinsurance on line.

From the owner: Renta de autos, vans y camionetas , estamos a 3 minutos del aeropuerto de tijuanaread more

GOOD RENTAL CAR, AFFORDABLE RATES…read more But first and foremost, nobody speaks English. This would have been good to know in advance. My previous visits to Mexico never required a rental car. This trip was an experiment. When people say "it's easier to just walk across the border and rent a car". I'm not sure what level of "easy" are they talking about?! Everything is easy until the lines of communication is broke. 1) Chose this place because it had more affordable pricing than many of the other rental cars at the border. Everything was prequoted and arranged online. Car, gps, insurance, etc etc. total came out to $43.97... make sure to bring a credit card or check your credit card to see what insurances are covered before paying extra insurances you don't need. Uhm, oh yah, this place has a high deposit of 10,000 pesos ($509 dollars). 2) Uber'ed to the address on the email notification sent. WRONG ADDRESS. Uber destination was a small lot infront of residential homes and businesses. The Uber even looked confused because he knew the destination was suppose to be a rental car shop. Had to search yelp and google maps to gauge true distance. About 0.5 miles notth was the correct location. 3) NOBODY SPEAKS ENGLISH. Although conversation was challenging, everything went pretty smooth. This may not be a good place for someone who doesn't speak an inklet of Spanish (hence, ME). We couldn't understand each other, however I've rented cars in many occasions and know the process, and with the help of google translate we were able to get by with head nods, thumbs up, and many laughs. Through the language barrier, the guy at the front desk in the morning had exceptional customer service. Received the documents and EVERYTHING was in Spanish - not a word in English. 4) Pick-up. My reservation time pick up is for 08:30, got there 20 minutes early, no other customers, and didn't leave the lot until 09:15/9:20. The order included an extra accessory, GPS. I asked the guy at the counter if the GPS can be in English and he said yes. LIES. Little too late, after leaving TJ and turning on the GPS it was in Spanish. GPS was useless!!! Anyways, the car they gave me was a good reliable car. 5) Drop-off. Different guys at the counter in the late afternoon. Again, they don't understand English. Friendly but not as friendly as the morning guy. We figured we barely understand each other so we barely talked. Prior to drop off, topping off gas is required. That was another challenge. Nobody at the gas stations spoke English. Drop-off was easy. Checked the car and then took the key. The counter guy asked me (using google translate) if the deposit and fee was on the same card and then showed me on a calculate the dollar (not pesos) amount that was going to be charged to my account. I have a receipt so I wasn't ripped off. and that's it. Likely, won't be back. Service was good - it's just we can't understand each other.

Worst Rental car experience ever. Took out basic liability and another insurance policy for full…read morecoverage just to be safe. Three days later they charge me 647.00 to clean the car because they claimed it smelled like smoke. I told them I don't smoke and was reading there rental agreement witch states nothing about smoking in there car. They do not provide you with a check sheet when you return it. They are making up false claims to get money and now I have to take this to small claims court to get this money back. No matter how good there prices look for rental cars it's not worth the headaches. Read other reviews as well. Wish I would have known that prior to dealing with this company

I think it can be confusing to rent a car in a foreign country…read more I have used this company serval times and I am very happy. Close to the Tijuana International Airport and another location close to the Culinary district in Tijuana. They also provide international shuttle services including San Diego-Valle de Guadalupe. Great price, great service and new very clean vehicles.

Don't rent from here! I had a reservation at 7:00 am it was not open. A young guy was in the…read moregarage part of the rental office he said he was calling someone to open. Waited 15 mins so they wouldn't have what I reserved I reserved a Chevy Trax. Beside the insurance I had bought in Expedia they charged me 20 extra dollars to get insurance through them. Renter beware don't rent from here. Awful experience

I rented my car through the Alamo website, far more economically to pick it up in Mexico than I…read more from the airport in San Diego. The actual car rental is negligible, the cost comes in the insurance. I felt most comfortable buying the full insurance package which has to be where they make their money and I didn't find it unreasonable. My little car took me every place I wanted to go at a reasonable price. It was clean and ran well. The person who inspected the car with me before I left the lot was perfectly happy to make note of every scratch, tiny dent and windshield blemish I could detect and there was no problem when I returned the car.

Worst rental car experience ever. Total Bait and Switch. Had a Priceline reservation. This location…read moreclaimed they didn't have the car I had reserved, then gave me an inferior car as an option. We had just walked across the border and I thought he was writing up our original reservation just with a different car he added on insurance fees that I declined because we had third party insurance thru priceline. They wouldn't honor the reservation we made thru priceline even tho we could have made the very same reservation for an SUV thru priceline while standing at the counter. They said that didn't have an SUV only a small sedan or hatchback. After they pulled up our Nissan Kicks we saw one of their agents pull in with a Nissan XTrail. When we tried to email their customer service we got emails kicked back, their customer service phone numbers didn't work and when we finally tracked down a number that did work they put us on a silent hold and then dropped the call hung up. We called several times with no help. My partner is in customer service so we were as nice and polite about things as we could be. The people at the counter for the rental return were the same people when we picked up the car and were not willing to help us or admit that we declined additional insurance because we had already bought it thru priceline. They wouldn't admit that instead of honoring our original reservation they wrote up a new reservation to charge us nearly double our original price. DON'T RENT FROM THIS LOCATION. As we waited for our uber to take us to the border the manager drove by honked his horn and flipped us off, cool.

At first they seemed reliable and offered me a good rate on a Nisan I could take to USA and back…read more Full coverage. When I became ill they came to pick up the car. Unfortunately they refused to send me a receipt when I asked. The next week I found out they tried to over charge by a full day. I had a very difficult time getting my money back. They were lying and making up multiple excuses about why they did it. Untrustworthy Mexicans. Do not trust them.

Wouldnt rent a car from this place again the lady told me they cars are equipped with GPS and are…read morewatching you.. felt like they are invading my privacy.. and they charge 500 dollars if you take the vehicle across the border rip off... wouldn't recommend it the car I drove had tape holding the front windshield with cigarette burns all over the seat it was just disgusting. ..

International Car Rental want to hold a total of $400 deposit on top of you rental price. And if…read moreyou want to go to Mexico they automatically add a whole protection plan, but in fact, Mexican liability is the only coverage you need. Don't rent with them scammers.