These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Amazing customer service!! We purchased a used boat from Wright marine and they went above and…read morebeyond to make sure everything was perfect. Even took the cover to an upholsterer to have snap fixed. I would highly recommend for new purchases and service. We will be customers for life. Great people!! Thanks Melissa and Kevin!!

Although they we able to help me get a boat wrapped for a reasonable price, they refused a refund…read moreor compensation when the job failed its purpose. The wrap came apart and snapped both antenna and scratched the engine cowlings.

I found Budget Boats on Facebook marketplace when I was searching for a trailer for my pontoon…read more Chandler replied to all my messages promptly and straightforward. After he informed me of his inventory and the cost, I felt confident enough to stop by for a possible purchase. When my husband and I arrived, Chandler texted that Craig Allen would be assisting on his behalf. Craig was very welcoming and knowledgeable. We were very happy with our purchase and the price was very reasonable. I would definitely recommend Budget Boats and the team working together to make their customers happy. The experience could not have been better. Thank you, guys!

Bought a few used items to get me legal on the water. Robert was helpful and polite. Going back for…read moremy outboard maintenance supplies.

Phenomenal team of professionals! Super customer service friendly! Qualified and experienced staff!…read morePrices are reasonable and competitive with other marine services in our region! Five Star services Highly recommended and my local go to for all things for marine services!!!

I started trying to buy a boat that they had in stock the first part of July. I told the salesman…read morethat I wanted it by the time I went on vacation on the 14th of august, well they got me the boat by then but they hadn't gotten it registered so now I'm on vacation and here it is the 23rd of august and still nothing has been done. The sales team has no idea what they are doing, they were acting like this was the first time they ever sold a boat and made my experience terrible. And if you buy out of state you don't even get a temp tag for the trailer, the lady there said they "don't have the license to do that". I will never buy anything else from here again.

great experience,buying and selling,most helpful people I've ever encountered,look forward to doing…read moreplenty more in the future

I just purchased a boat at HM Boats and had a GREAT experience! I actually live in Rhode Island and…read morewas planning on buying something locally until I stopped by HM Boats while on a business trip.They had a good selection of boats and were very low key during the sales process. In the end, I bought in Norfolk and shipped the boat to New England. HMB walked me through the whole process, followed up with with many phone calls. Communication and service was outstanding and I would definitely buy another boat from them.......Can't say enough about the experience Tim - East Greenwich, RI

John in the service department was very helpful, courteous, and professional. Giving me his time…read moreand expertise steered me to the correct decision regarding my Boston Whaler. Heather in the Parts department was also very helpful in making certain that the parts needed were correct. Thank You Both

This is the primary sales facility for Lynnhaven Marine, the Beach's largest and oldest power boat…read moredealer. The building's basically a small strip mall without petitions inside, which allows the company to keep a number of boats under-roof for viewing in all types of weather, much like a car dealership. Additionally, there are always a number of fully rigged boats in the parking lot outside facing Shore Drive, so you really have no excuse if you miss this place if you're looking to buy a new boat. Lynnhavenn's brands include all the Brunswick boats (their largest business being done in Bayliner, Sea Ray, Boston Whaler and Lowe), and many others, including Wellcraft, Rinker, Seaswirl, Polar Kraft and Sea Fox. Motor-wise, they carry both Mercury and Yamaha outboards, and all the inboard and inboard-outboard brands. As the number of Tidewater new-boat dealers shrank during the Great Recession, Lynnhaven continued in business, and actually came through the economic trauma stronger than before. And, even though new-boat buyers now have fewer than 5 dealers to visit in Hampton Roads in their quest for a new boat, you might actually enjoy a sales experience at Lynnhaven Marine. While you won't feel as if you were able to strike any particular deal on the price, the pleasantness and technical capabilities of the folks here, and general knowledge of boating and the local boating scene, will make your purchase pleasurable, and as trouble-free as possible. No bargains, but a multitude of good products, and knowledgeable and friendly folks to help you through your purchase.

Perfect weather! An amazing time had by all. Pro tip request Kurt he's super friendly,…read moreknowledgeable, and a real cutie.

While visiting friends in Norfolk for my birthday, we took a boat ride with Electrified Marina. We…read morewent out for happy hour and watched the sunset. We brought our own wine and cheese tray, were able to relax, visit and enjoy the evening. The best part was the fact that since the boat is electric we didn't have to yell over a loud motor. A perfect way to end the day. Thank you!! Geri Thomas San Diego, CA

Excellent customer service over the phone and when I showed up. Had a few used trailers for a good…read moreprice but just didn't quite work for what I needed. Bob showed me a few options and quickly got me what I needed at a great price. Highly recommended!

Just put it out there need to watch out when you go to Bob's boat trailers on azalea garden road…read moreand people are not good I took my boat that I've had 15 years there to have leaf springs installed it's hard to be $900 that wasn't bad I paid that but I had a book board bolt kit in my boat that I ordered from Amazon for $58 and they took my u-boats out and moment my leaf springs up with them and charge me for them I called them to see where my u-boats were in my box and they all said that they don't know what I'm talking about I'm crazy ain't nobody going to steal nothing very rude the lady on the phone about had a stroke cussing at me then someone else got on the phone and they are asking me questions like they're a detective asking me what size bolts you know what you took out of my boat and someone tried to steal my sticker off my boat that I just put up there a 28 sticker and half of it was peeled off on the right side and I got pictures of all that watch out when you go to Bob's boats cuz Bob told me that nobody stole nothing out of my boat he said I'm crazy now they're The crazy ones out there and they are stealing s*** out of your boat so don't take nothing up there stay away from Bob's boats you need to find somewhere else to go where they're honest cuz he is not honest they stole my s*** out of my boat tonight and it wasn't nothing but for you both they cost $10 a piece but when you charge your customer for their boats you're making money I guess how they got rich like that all right I'm over I'm going to go buy me some bolts and fix my own boat I should have never took it up there in the first place I was worn by Mr Bill at azalea Auto body told me to stay away from that place