I wanted to write this review to thank Brian for his outstanding assistance to our tug boat, EMERALD COAST.
At 1730 April 21, 2021, my Mate receives a call from his wife in Florida that his child is not breathing and being taken to the hospital via ambulance. A mad scramble ensues onboard between crew and the Dann Marine office to find him a flight or rental and a place to get him off the boat. We were told the gates were locked at our current location and we would have to find another place to get him ashore.
I look across the river and see TOP RACK MARINA. I call their number and Brian answers. I explain the situation and that I know their docks are not made for a vessel our size but would like permission to try to get my Mate off and on his way to the airport. He grants permission and we get ready to turn lose from our barge and make our way over.
Brian calls me back and says there is a way to get the Mate ashore where we are, which would be safer, and he would be waiting outside that facility in his truck to either get the Mate to where he could get an Uber or take him to the airport himself.
Brian and the crew of the EMERALD COAST have never met, we were not his customers, and he had no obligation to do anything, yet he did.
He arrived just like he said and took the Mate out to a populated area where he could safely get an Uber, stayed with him to make sure he could, and informed me he was safe.
Brian, from the bottom of my heart, thank you. Please let us know if we can do anything for you. If your willing to do this for strangers, I can't imagine how good your customer service is. We will always be grateful.
Thank you for your selfless service in our time of need,
EMERALD COAST
P.S. : Like other business owners, Brian has been financially affected by COVID restrictions. If your a small boat owner, show this man some love, lets keep that business going, be safe, and remember all commercial traffic is on VHF 13. Please Monitor so we don't endanger each other. read more