Avoid this place, they don't return voicemails or emails. My wife and I were in VA Beach on two…read moreoccasions a few weeks apart to look at boats and Ryan White never returned my calls or emails. We missed the first boat a Cobalt 360. We hoped to look at the Formula 330 SS while in town a few weeks later but struck out again despite providing a few days notice. I called the main number on several occasions and nobody returned my call. The website indicates some of these sellers are motivated. However, I don't believe they'd be happy to know potential buyers are being turned away due to poor customer service.

I bought my Silverton 351 from Ryan in 2010. It was a pleasure to work with Marine Concepts. They…read moremade the buying experience fun and exciting. It has been nice to watch their business continue to grow. Wishing them continued success at their new location! CHILL PILL

John in the service department was very helpful, courteous, and professional. Giving me his time…read moreand expertise steered me to the correct decision regarding my Boston Whaler. Heather in the Parts department was also very helpful in making certain that the parts needed were correct. Thank You Both

This is the primary sales facility for Lynnhaven Marine, the Beach's largest and oldest power boat…read moredealer. The building's basically a small strip mall without petitions inside, which allows the company to keep a number of boats under-roof for viewing in all types of weather, much like a car dealership. Additionally, there are always a number of fully rigged boats in the parking lot outside facing Shore Drive, so you really have no excuse if you miss this place if you're looking to buy a new boat. Lynnhavenn's brands include all the Brunswick boats (their largest business being done in Bayliner, Sea Ray, Boston Whaler and Lowe), and many others, including Wellcraft, Rinker, Seaswirl, Polar Kraft and Sea Fox. Motor-wise, they carry both Mercury and Yamaha outboards, and all the inboard and inboard-outboard brands. As the number of Tidewater new-boat dealers shrank during the Great Recession, Lynnhaven continued in business, and actually came through the economic trauma stronger than before. And, even though new-boat buyers now have fewer than 5 dealers to visit in Hampton Roads in their quest for a new boat, you might actually enjoy a sales experience at Lynnhaven Marine. While you won't feel as if you were able to strike any particular deal on the price, the pleasantness and technical capabilities of the folks here, and general knowledge of boating and the local boating scene, will make your purchase pleasurable, and as trouble-free as possible. No bargains, but a multitude of good products, and knowledgeable and friendly folks to help you through your purchase.

WOW! First time experience and I was WOWED! Rob was more than helpful. Very knowledgeable about my…read more2022 Sea Doo GTI 130. definitely a go to in the future! Thanks again Rob.

I have owned 4 Sea Doos. All purchased from Virginia Beach Watercraft…read more Have never had an issue with any. I do all the oil changes and winterizations. I take it to Virginia Beach Watercraft for tune-ups and to make sure the seals are in good shaped every 2-3 years. I call Barry, Shea or Don whenever I have a question in between. I also own a Chaparral boat. I wish my boat dealer was as accommodating as Virginia Beach Watercraft. Bottom-line: If you want to own a jet ski, buy it here. If you already own one, have it serviced here.

It's weird that usually when you go to a business and pay them to preform a service or task that…read morethey either 1) compete the task or 2) don't charge you for it. Not the case for Virginia beach boats. I started the project with this company late November and by July it's was not completed. Not by lack of effort, but lack of competence. They had no idea how to fix the problem and when they brought in an expert to help them figure out what they didn't know they didn't take his advise. After I payed thousands of dollars for this uncompleted project to this company. They just gave up and stopped trying to fix it, stopped calling, stopped caring in hopes I would just forget. NEVER FINISHED. For 3 months they held a key part that needed to be sent back to the manufacturer due to it being "inoperable" and when I finally hired the other expert to finish the job I found that 1) they never sent the piece back to be fixed and 2) the piece worked fine the entire time they just didn't know how to put it together. Worst experience ever

Slow and nonresponsive. Take your boat to Scott and say goodbye to the rest of the season. These…read moreguys suck.

Lynnhaven boatel has a monopoly on dry boat storage in this area and they know it. Their fees are…read moreoutrageous and they raise their rates almost monthly, and you are contractually liable to pay, no matter how high they get. The owner is an out and out little a**hole, and treats his customers like garbage. Frankly, I would rather just not have a boat at all than deal with these people.

Honestly, the vibe here was off. Instead of focusing on boats and taking care of their customers,…read morethe staff seemed more interested in watching people and reporting back to the manager. It felt like they were in the spying business, not the boating one. Kind of makes you think maybe guests should bring their own dash cams just to capture how over-the-top some of the workers act. It's a shame--this place could be great if they spent more time on customer service and less on playing watchdog.

I invested a lot of my time and energy, including 5 hours of driving to go look at one of his…read morelistings. I made an offer in less than 24 hours, and 4 days later learned this broker had a deal in the works to sell the boat before I talked to him, before I came to look at the boat. I also learned he lied to me about why the boat was for sale. He did everything he could to get me to make a quick offer, even lying, which I did, only to later learn I was his backup in case his other deal fell thru. He told me the seller was selling because his wife had dementia. I later learned this broker was selling the seller a larger boat, and selling the current boat I came to see was part the deal. Do not work with this broker, he cannot be trusted.

He kept our deposit for 6 months after frequent requests for its return. We had told him we were…read morenot interested in the boat we sea trialed since it had a serious problem with the after cooler while on sea trial and we had to limp back to the marina. Shortly after that, we told him we were no longer interested and to put the boat back on the market and return our deposit. When he did finally return some of it he arbitrarily kept $2700. According to our purchase and sale agreement this should have been returned. He is a scam artist and should not be in business. He is unprofessional, unethical and unkind. I warn anyone to not do business with him or do it at their own risk.