These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

I bought a Panga two years ago and found out I needed a different prop. I went to Murphy's and…read moretold them what I had and left out of there in minutes with the exact prop I needed for a real reasonable price. We've had the crappiest spring ever and as the first nice weekend finally is upon us, my kid comes to dinner and gives me a kind of by the way...the hub was spun on the prop. I ran it down to Murphy's thinking I may not even have it by memorial day..shoot the guy at the counter asked if I wanted to wait and then in fifteen minutes and fifty bucks later I was finished and headed back to the boat. Good save Murphy's.. I'll be back

My 16 year old High Five 5-bladed stainless steel prop was in pretty poor shape. The local boat…read morerepair shop that I trust and do business with said that Murphy's was the only place he would recommend that I send it to, he said that they do great work. So I sent it to Murphy's, not expecting it to be anywhere near perfect, since it was in bad shape. When I got it back and opened the box I couldn't believe my eyes. I thought they had sent me a brand new prop by mistake. After some very close scrutiny it was my prop, but it sure looked brand new. Then when I put it on the boat and took a test drive, it performed better than it did when it was new. And I thought the price was very reasonable. I will never send another prop any where else.

great experience,buying and selling,most helpful people I've ever encountered,look forward to doing…read moreplenty more in the future

I just purchased a boat at HM Boats and had a GREAT experience! I actually live in Rhode Island and…read morewas planning on buying something locally until I stopped by HM Boats while on a business trip.They had a good selection of boats and were very low key during the sales process. In the end, I bought in Norfolk and shipped the boat to New England. HMB walked me through the whole process, followed up with with many phone calls. Communication and service was outstanding and I would definitely buy another boat from them.......Can't say enough about the experience Tim - East Greenwich, RI

Perfect weather! An amazing time had by all. Pro tip request Kurt he's super friendly,…read moreknowledgeable, and a real cutie.

While visiting friends in Norfolk for my birthday, we took a boat ride with Electrified Marina. We…read morewent out for happy hour and watched the sunset. We brought our own wine and cheese tray, were able to relax, visit and enjoy the evening. The best part was the fact that since the boat is electric we didn't have to yell over a loud motor. A perfect way to end the day. Thank you!! Geri Thomas San Diego, CA

I would first like to say that when I visited Boat Trailer Service at 3306 N. Military Highway I…read morehad a large order of trailer hardware that I needed. The young lady working stopped what she was doing and pulled the order for me. They were out of a couple of things and she gave me the info for a store where I could find the out of stock items. I was glad that I decided to support local small business. I had originally needed to go to Boat Trailer Service because they carried specific U-Bolts for my Load Rite boat trailer but as I checked out their website; their prices turned out to be competitive with big box hardware stores and better than the chain fastener store so I decided to buy everything there (buy local right?). I went to the actual store to save on the very high shipping charges (drove about 20 miles). While I was in the store they mentioned that they had a somewhat strange system in that they were tied to Load Rite's site but also bought fasteners from a chain fastener store. And although the young lady working that day said she had given me 10% off so the prices "matched the website" I really didn't think about what I had spent vs. what I had gotten. I left the shop, dropped by the other store they referred me to and was indeed able to find the item that Boat Trailer Service was out of. I headed home happy. When I got home I thought I may be missing some items I couldn't find in the box, so I pulled out the receipt to make sure I had asked for the right amount. My first catch? A 4 1/2 inch zinc plated bolt for $4.25! Not stainless, zinc plated- 4 bolts for $17.00. That was of course, alarming because I knew two things: Their website priced this bolt at 89 cents and a local big box was right at $1.00. This was by far the worst one but every item that I bought was approximately twice as much as their site advertised. My total had been $97 at the store but when I did the order on the website it came up to be just over $45. If you are like me, you probably are thinking how do you miss the total being twice as much? And I wish I could answer that, I was in a hurry, didn't really think about how much the out of stock items would have been etc. I expected $70 or so for the total so I didn't go crazy when she told me $97. I felt terrible for that because I knew that I was going to cause them some frustration in trying to figure out what happened. They had mentioned they would be closed for the holidays so I contacted them through the "contact us" function of their website; the young lady that helped answered the message. I told her what had happened and she was very helpful and apologetic. She said she didn't know what had happened but if I let her know what the total was she would investigate; she said it would not be a problem to fix. I responded back to her the same day, I sent her a scan of the receipt and a screenshot of my total if I had purchased on the site. She also responded the same day by saying she wasn't sure but thought there was an issue because the hardware was from the chain fastener store and "wasn't on their website." This was a bit confusing to me as it obviously was on their site because that's where I found it. But I was satisfied when she said she would check with her father who was also there the day I was in the store and I assume is the owner. Two days later I had not heard back from them so I sent another e-mail, no response. To be fair, this was December 26-28 so they were probably off work. Six days later on Jan. 2, I sent another e-mail which was answered the same day instructing me to call the store and talk to the father (owner?). Up until now, I had been led to believe that this was a mistake and that they would make it right and I was relatively happy with what they had done so far, but that call was where the real trouble began. As soon as I got on with the father, he was defensive as I explained what had happened. He stated that he had personally told me in front of two other people that the bolts were going to be more expensive than at a big box store. I told him that I was sure he hadn't. If so, I would have bought the items that I could only get there and stopped in at one of 8 or 10 big box stores I passed along the way. If it had said this on the website, I could have ordered the U-bolts directly from Load Rite and driven 2 miles to a big box. He claimed that I called his daughter a liar and was just screaming at me over the phone. Of course, I had not called anyone a liar. He also stated that the fact that the pricing was different was stated on the website, it wasn't.

From the owner: New and Used Boat Trailer Sales, Utility Trailer Sales, Trailer Parts, Service and Maintenance. We…read morerepair and sell parts for most makes and models of trailer. Specialize in customizing your trailer so it loads and unloads properly. We perform trip checks and checks for DOT inspections, free repair estimates and we will convert your roller trailer to bunks.

Had to deal with the owner of this place while administering my recently deceased cousin's estate…read more The guy wanted me to pay to retrieve a motor that he's had for over a year that is still inoperable. He gave us an invoice of over $1500 of service and $1500 for storage - storage of parts that he didn't fix and, again, completely inoperable at the time I spoke to him about it. While telling him how ridiculous this was in his office (I was raising my voice at this point-we had been getting the run around for over 3 months), he went to his desk and cocked a gun. My mother was standing right next to me. The epitome of shiesty.

Top knotch place. These guys are upfront honest and fast. They fixed what I couldnt and told me…read moreexactly what to do once I got it home. I did exactly what he told me to do and have been on the water twice now. Never felt pushy or overpriced. Very friendly easy to deal with and they really know thier stuff.