4/2/26: Superior was unable to provide propane in a timely manner. No one would answer the phone…read moreunless you were on hold for 30+ minutes. Website to order fuel was often not working. We decided to go with another smaller company about a month ago. The new company delivered propane within 2 days. Superior still has not picked up their empty tank yet.

I've been a customer for over 10 years. The first 8 years were great, but the past 2 years have…read morebeen terrible. It seems like the company went through a merger or buyout, and since then the service has gone downhill. I called multiple times about a propane delivery that was promised but never came. The new agents who answer the phone seem so used to complaints that they just say whatever they need to get you off the phone. This is the first time in more than 10 years that I've ever run out of propane, and it happened because of the company's new management structure or whatever changes have been made. Over the course of 2 weeks, I spoke with 4 different agents and asked each of them to have a manager or supervisor call me back. I never received a single call. Do yourself a favor and find a different propane provider.

Update 9/2015: Over the last few months I've managed to work my way down from corporate management…read moreto the new local manager. They agreed to credit my account for some of the over-priced gas they delivered. Early this year they came twice to fill my tank in a period of just a couple months (1,000 gallons - it lasts a full year) and of course charged me delivery fees, taxes, etc etc. They agreed to remove those fees as well. This earned them another star. Today I received a bill for over $200 for tank rent - so yet another call to the office to get my bill squared away. They did remove the fee, but I'm so tired of having to call for every single bill because something is wrong about it. My previous recommendation stands - do whatever you can to buy your own tank! Then you can shop around and pick the company with the best price at every fill. That being said, the new local management does seem to want to do what's right and was willing to work with me on my issues.

Absolutely useless…read more Their website says you can schedule deliveries around your life. And yet I received a delivery on a day when I explicitly stated I could not be there because I would be at the hospital. The website says they'll do a leak test and ensure all of your appliances are hooked up correctly. The rep on the phone is Sure they wouldn't deliver without doing the leak test... But they didn't check my appliances, because they were in my house. Which was locked Because I was at the hospital and not at home. So nothing works. And no one is calling me back. And no one is fixing a thing. Guarantee I get a bill for it though.

Thank you so much for coming out on Christmas eve to fill our tank! You made our holiday so much…read morehappier amd cozier! Thank you!

***DANGEROUS***AVOID***…read more $200 to come light a pilot light. as I am holding my 5 month old daughter I hear, "I'm lightheaded," "I wouldn't use this," "I would open a window," And then, "You owe us $200." And the pilot light went out about 20 minutes after they left. I called the company three times now requesting an explanation and a refund. I have not received either of those things. DANGER AVOID DANGEROUS AVOID

My 80 year old sister has been an Adams customer for many years. She ran out of furnace fuel last…read morenight. After being told by the 1st person I spoke to, that they didn't know when they could deliver more fuel, I called back with another fuel related question, spoke to a man and HE had fuel delivered in a couple of hours. His action is what earned Adams 5 stars. (The 1st conversation would have gotten the review 4 stars).

Amazing service! We noticed an issue with our propane tank and Adams was able to send a crew out…read morewithin an hour to have it taken care of. The gentlemen went above and beyond repairing the tank and were able to have everything taken care of very quickly. Exceptional service!

If you need use propane give Southern States Tri-county petroleum a call. when I called to have my…read moretank refilled, I got nothing but Excellent service from the time I called to the day Trey the driver came out and filled our tank even with our ice and snow covered driveway. They all went above and beyond to get us propane so we would have heat again. I 100% recommend them for you propane. One happy customer!! Feb 2026

Very poor customer relations. office staff answering phone, especially Kim are rude and almost…read moreimpatient when you call. Very non-informative when you call to set up delivery. They give you 7 to 10 days to expect delivery. They will not and do not communicate to you whenever they decide to schedule your delivery. Even if you call 8 days after original call no info. Then when you do find out they are coming wait ll day and NO SHOW but they are timely getting to your money!!! Terrible service!!!! They have us under their thumb because they own the tank at our home!! Do not use this company.

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

We all love this Lowe's for Francine. She makes this spot 100 stars when you're able to cross her…read morepath in the plant section. This Lowe's is my favorite place to buy a Christmas tree. It has all the holiday lighting you may need too. We like to buy a 6-7 ft tree that is about $70. I usually come to Lowe's for house plants. In the past, they have given discounts on dying plants. Like most Lowe's, this place is huge. It's right on Broad street and has a huge free parking lot out front. The people who work here are always kind and willing to help. While I mainly buy plants here, I have gotten other home goods here. Even if you don't need home improvement supplies, you should at least stop by to say hi to Francine.

Lowe's was supposed to deliver a refrigerator today between 2:30 and 6:30 p.m.. They texted me…read morelast night with the delivery window. With this information, I got rid of our existing refrigerator today to make room for the new refrigerator. The new refrigerator never came. Lowe's rescheduled my delivery for Monday without so much as a phone call. Terrible customer service! Now I don't have a refrigerator for the weekend.

The worst. Zero stars. Take your business elsewhere! No call-backs; no delivery. Stay away.read more

Very nice and helpful, filled 2 20 lb propane tanks took 15 minutes and they last a long time, much…read morebetter than the exchange tanks

If you need to rent any kind of equipment, this is the place to go. They have everything you could…read moreneed, from tillers to sump pumps to ladders to pressure washers and much, much more. They test any equipment before they send it home with you, so you don't have to get all the way home only to find it's not working properly. They'll give you detailed instructions on how to work whatever you're renting as well, which has proved very helpful. They have a great website so you can look up all the tools before you go. Prices are very, very reasonable. But perhaps the biggest reason you should choose Rental Works over any of the other rental places in town is how incredible their customer service is. The gentlemen there will treat you right. I've been using them for a couple of years and every employee I've ever interacted with has been helpful, polite, and gone out of their way to make me happy. Once, I had to rent a sump pump in the middle of a bad winter storm. It was so icy I couldn't bring it back the next day and they didn't even charge me a late fee. Needless to say, I couldn't be a happier customer.

Rental Works saved the day for me. I had lost the keys to my storage lockers in our condo building…read morein downtown Richmond. Mind you, I have four separate storage cages with four different padlocks for them. I tried cutting the locks off with a small hacksaw with no luck. Next I tried a small bolt cutter borrowed from a neighbor... nada! I then "yelped" "tool rental" and up popped Rental Works conveniently located on W Broad St just off I-64W. Called them, they answered immediately (this is Saturday morning mind you), and found they had a heavy duty bolt cutter with 36 inch handles. They promised to hold it for me so I zipped out to their Location from downtown in less than 15 minutes. They had the bolt cutter sitting on the counter waiting for me. I took the minimum rental time of half a day (4 hours) for all of $12.00, drove home, easily cut the locks off and drove back to Rental Works where they actually met me in the parking lot with my receipt, a hearty congrats on getting the job done and sent me in my way. A long story I know...BUT I'm not sure I've ever had such great service from such knowledgeable and friendly guys. Almost wish I had more locks to cut off. Rental Works is definitely my "go to" tool rental" place from now on.

I rented a cargo van for four hours yesterday, returning it just before the UHaul office closed…read more When my invoice was emailed to me last night, I found a (significant) error in the billing -- clearly some sort of keystroke error, but large enough to cause me concern. I immediately emailed the manager, whose email was at the bottom of the invoice. When I went to the office at 7 the next morning, the Assistant Manager DaShan Ross was expecting me. It seems the manager had forwarded my email to her the evening prior because she was already familiar with the situation and what had to be corrected. DaShan was very apologetic, and we shared a chuckle about the error. I have not always had the best experiences with UHaul locations around town, but I couldn't be happier with the Lombardy location. I will be going back to them when I need to rent another van!

Absolutely awful moving experience. We rented a U-Haul truck…read morefrom the 900 N Lombardy dealer that broke down in dangerous heat, stranding us for 7+ hours. The truck had weeds growing in the engine and violent lurching. U-Haul refused to tow us to our destination. We lost our original moving appointment, burned through extra fuel because the truck was faulty, arrived late to storage, our reserved unit was occupied, movers cost extra, and several items were broken. My husband was injured in the defective truck, and I lost a full day's wages because I couldn't report to work on time. Zero accountability, terrible customer service. Avoid U-Haul for long moves at all costs. Broken furniture. Extra moving fees. Unsafe conditions. Terrible customer service. Avoid U-Haul for long-distance moves. We're still waiting on fair compensation.