Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Friendly people giving honest reasonable quotes, doing excellent work. Tim and his team are top…read morenotch.

I wanted to share my experience with Centerville Imports. I read the reviews and saw that some have…read morehad some good experiences here and they happen to be very close by. I called because I was looking to purchase a 2001 911 Porsche. Anyone familiar with Porsche is aware that the 996 era has a known issue with the IMS bearing and it is recommended to have the single-row bearing replaced. I see online that this a rather standard kit that can be done as a proactive measure to prevent an engine failure. I explained that I wanted to get a ballpark replacement cost so I could factor that into what I would offer on the car. The lady that answered the phone said unless I purchased the car and brought it in and paid $100 for them to look at the car and provide a full assessment of the car they would not tell me how much they would charge for the bearing replacement. It may be a policy they have to not give out information over the phone but to me, my perception is that they were more interested in getting $100 rather than just being a decent person and a decent business and providing little customer service and earning a new customer. I may or may not buy the car, but I certainly know where I am not taking it to get the work done if I do. I just wanted to pass along how I was treated. You can make your own assessment of how you would rate the customer service here. Good luck!

This crew is honest and technically competent on just about any repair you may need ... highly…read morerecommended

Very fast and friendly! Great customer service and does not overcharge like most car/ tire places…read more Would absolutely recommend anyone/everyone to come here if they are in the area!

I'm a repeat customer. This place is prompt, clean, courteous, and honest. For me they are…read moreconvenient.

Stephen's Automotive is a poor excuse for a mechanic. I brought my car in for a simple repair and…read morethey returned it with more issues than I have ever had. Definitely go somewhere else.

I was stuck in a parking lot and my battery died after calling 10 mobile towing companies and…read morefinally I came across the wonderful people of mobile repairs service center and they exceeded my expectations! They helped me and stayed with me until my truck started! Special thanks to Edwin and the battery service tech!

this was the worst experience i've ever had with any tow service EVER!! the staff accused me of…read morecussing out the driver (i never talked to the driver that worked for them) matter of fact i never got the service i requested, and the staff was EXTREMELY rude and threatened to call the cops on me. i would never recommend this business to anyone!!! not even my worst enemy. i will be reporting them to the BBB because i was absolutely baffled by the way the staff treated me.

Universal automotive is the only company I will have work on my vehicle. Cole and Josh are very…read moreknowledgeable and can catch things other shops didnt see. They will show you what is actually wrong so youre not second guessing and can see it with your own eyes. They ended up rebuilding my motor because a lifter failed in my 2015 tahoe and the quote they gave me out did everyone else around. They had it done in a timely manner and works great.

From the owner: Mobile Auto Repair- Specializing in all makes and models. Whether its oil changes and tire repairs,…read moreto extensive engine repair and diagnostics, and everything in between, we have you covered. We come to you- Work, Home, Roadside! And backed by TechNet Nation 2yr/24k mile nationwide warranty. We are licensed, certified, and insured. Technicians have been in the industry for over 15 years at multiple top notch repair facilities, gaining all the necessary knowledge to diagnose and repair your vehicle the right way. Give us a call- 804-424-8076 to schedule an appointment

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

Incredible service from some truly nice people. Been with…read morethem for decades - both fuel oil and propane. Years ago on Thanksgiving day, as I was starting to put the turkey in the oven, the propane ran out. I called Tiger, expecting an answering machine, but got a real person, who immediately dispatched a propane delivery truck, and saved our dinner. Just one of the many reasons why I am a loyal and thankful customer. Go Tiger Go!!!

I signed a propane fireplace purchase and installation agreement a month ago. Installation was…read morescheduled and then I called the day of (no call from them), and they told me the installer had called off sick. So I waited another 2 weeks for the next install date. No show. I called them, and they said they didn't have the permit. Note, this is me calling them on the day of service. No one had bothered to call me about this. I talked to the permit people, and they said no one had even filed an application. When I called and asked to talk to management, receptionist said "they're all out to lunch" (no pun intended). She said a manager would call me back, but no one did. This business has very serious personnel and professionalism issues. Run away fast!