I am really, really good at spotting fake Yelp reviews, so when I was looking for a broker, I…read morebasically threw out any company where the majority of the positive reviews were obviously fake. This left me with VERY few options at the time, one of which was Realty Collective. I didn't want to use them at first, just because it seemed like their area of interest was an area we can't afford. At first, we searched on our own, but after getting screwed by landlords a few times, I said "screw this" and contacted some brokers. Some were terrible (protip: if I ask to view a specific place and you refuse to give me the address, you're clearly a baiting-and-switching douche), some were mediocre, and then there's Realty Collective.
The only thing I hate is their website: the search feature is kinda borked and doesn't show the right results, and the contact form is weird--you don't really know if you're just contacting in general or about a specific place.
So I sent in an email about one place, didn't hear back for a day or two, figured it was off the market. But first thing Monday morning, I got an email from the lovely Maris James, who offered us an even cooler place at a great price. I explained that we were on a tight budget because, while I have two roommates, they're both grad students and I don't want to rely on them for a huge chunk of the rent in case anything happened. I work full-time, and so I wanted to only look at apartments that (a) would fit three people and a yappy little dog, and (b) would be affordable on my salary. Sounds bloody impossible, right?
A lot of people complain about feeling rushed by brokers, and that's their right, but honestly, I love it. I *hate* moving, so I want to just sort of rip off the band-aid as fast as possible. I show up with all my paperwork in hand and seriously would sign a lease in 15 minutes if I could get away with it. I also have very low standards--if it's not actively on fire, I'm like "I'll take it!" I know this can be really frustrating to brokers just because I have no real idea of what I want and I don't care, but I feel like Maris did an amazing job figuring out what we liked about the place we had originally asked about and basically matching it and, in our case, even making it better. She was also totally understanding of my desire to Get Shit Done, and so we viewed the place and signed the lease (with $100 off the rent!) on the same day. As a bonus, she mentioned that she had lived in two different buildings run by this same management company, so we knew almost exactly what we were getting into in terms of expectations. (And they've been awesome--living here has been an absolute pleasure so far.)
They moved fast, but we never felt pressured, which is awesome. Maris also did an awesome job keeping in touch with us throughout the process, and was very helpful every step of the way. The fees ain't cheap, but I will definitely get in touch with them in the future if we ever move again (god I hope not).