I visited this salon to get a simple cut.
When I inquired as to whether certain things I was interested in would cost extra, a gentleman who I believe is the manager sarcastically quipped "You want a haircut, yes?". Well, yes! I was not directed to where I needed to sit to wait or where I could put my coat. The managers general attitude was surly and unprofessional, at this time and also when I went to pay.
However, I did not have to wait long and was given a friendly and polite stylist, who completed my cut within a reasonable length of time. She actually listened to what I wanted, and also did not continue to chatter away through the parts that obviously required some concentration (a pet peeve of mine). I was happy with my cut, and feel many stylists could learn a lot from her manner.
So why the one star?
When my cut was complete, the stylist told me she was new, and needed a superior to approve the haircut. She called a lady over. Without offering so much as a simple "hello" to me, this lady silently picked up some scissors and started snipping into my hair! She did not explain what she was doing or why. My stylist tried to protest, as she and I had agreed I did not want much layering as I have thick hair, and this make it stick out. This lady finished what she was doing and just walked away. My stylist apologised profusely. At this point I think I was shocked and just wanted to get out, so I simply paid up and left.
Later on in the day I sent an email complaint regarding my experience. I did not receive anything back except a poorly worded email a few days later informing me the silent lady "would be spoken to". No follow up, no compensation.
I sincerely hope my stylist ends up in a different salon as she deserves better.
So, in conclusion, you get what you pay for. read more