The good is the young lady that did my hair is good, seems hardworking and skilled. What took away from this experience is the receptionist seemed to not really be interested in me, only on regular customers so this was a bit off putting. End the day I was also paying for the service and experience but hey ho. Another negative is they only offer cuts for certain hair types, I had asked for my daughter who has tight coils and they couldn't offer a service or suggestions. In this day and age would think they would offer a service for more diverse population. Sadly not! read more

When you have a bad haircut, life is a daily struggle. You have to wake up every day and fool with it until it looks tolerable to you. When you have a good haircut, it's one less thing. The moral here is: a good haircut is always worth it, not only because it makes you look better, but because it can take 15 - 20 minutes off your morning routine. And that is just worth it. 15 - 20 minutes of extra sleep? Sign me up. I hadn't had my hair cut since coming to the UK from the States for grad school, so when I realized I could no longer just ignore my hair situation, I yelped and found Scruff's. Good reviews, I thought, and a handy pricing system: slightly less experienced (but still very well trained) stylists will wash, condition, massage, cut and blowdry your hair for a very reasonable 30 pounds. This pricing level is the 'graduate' level because the stylists are more recent graduates of Scruff's training program, though it subtly appeals to Cambridge's glut of graduates who are a bit short on funds, too. Not knowing anybody at the salon, I asked for first available, and got Abi. A quick rundown: before the scissors came out, she sat down and talked with me about what I wanted. She was always extremely helpful and clear about options, from the shampoo and conditioner she used to the cut itself to the blowdried style. She was very, very communicative and friendly. In fact, the whole staff was quite friendly. You won't be dehydrated at Scruff's, nor will you deal with the unwieldy burden of your coat and scarf. Scruff's is nicely decorated (I was so happy not to be in the weird yogic decor idiom so often seen in US salons) and extremely clean. Even at 10 am on a Thursday, the place was hopping, and most of the clientele seemed to have a very good, friendly rapport with the stylists. I'm guessing they have a lot of regulars, which is always a good sign. On that note: call and schedule an appointment; walk-ins are probably a no-go. It's a paradox in life that there's often less to say about excellence than failure, so I'll be brief: Abi gave me a very, very good haircut. I've had my hair some 23 years, and some cuts have been good, and others have been bad. This one was among the very best. Do give Scruff's a try. I'll be heading back. read more

Scruffs is on of many hairdressers situated along mill road, i always find it tricky to find a good hairdresser as most people do i thought i would give it a try as the price was good and thy recieved a good reccomendation in a fashion magazine so they must be ok right? The stylist was ok she didnt really understand what i was looking for and instead trailed me along her line of thought instead which frustrated me, the most exciting she was, was when the opportunity came to sell me products although she actually used a mae product on my hair, quite insensitive i thought. The result was ok i didnt feel the wow factor but it was ok and not a massive expense. The envirnment was ok it really needs updating as they are aiming for a younger more trendy customer at the moment it feels a little dated. The best thing was at the end os the appointment i received an introductory pack which gave me a discount off a return visit and a loyalty card and i thought this was nice touch and probably would encourage me to return, the final result was ok it wasnt fantastic but ive certainly had worse and im sure if you pay a little extra the stylist experience and knowledge improves. read more

Moved to Cambridge and after trying a few bad salons found my way to scruffs. Brilliant stylist and all staff are exceptionally trained and seem valued by the owners. You need to book but worth every penny! Leaves all other salons in the shade in Cambridge read more

I just recently moved to Cambridge from the US and was recommended to Scruffs. I enjoyed the ambience, service, and hair cuts, however I must warn people about getting their bangs (AKA fringe) trimmed here. I have had a couple very bad experiences that make the free fringe trim not worth it. At one point, I had a middle section of my fringe cut too short so that I just looked ridiculous. I had to wait for it to grow out for a more senior stylist to try to fix it. They were apologetic and gave me 10£ off my next cut. I was about to wave this off as a fluke, but I recently went back for another fringe trim and once again I am not pleased and feel like I could do a better job myself, but most people I know would not let me near them with a pair of scissors. For a higher end salon, this is just not acceptable! read more

I was very pleased with Scruffs during my time in Cambridge. I think I went here at least three times. It is a fancy/pricey salon, but they have options that make it affordable for students: the stylists are priced according to experience and seniority, so students can opt for trainee stylists (who still do a great job!) at a significant discount. I think I paid £22-25 per cut. You typically make an appointment in advance (this place is very popular; I don't advise trying to walk in), and the receptionists are very friendly when scheduling. When you arrive for your appointment, your coat is taken promptly and you are offered coffee, tea, water, or wine. Shampooing includes an excellent scalp massage. And each cut I got had good attention to detail and came along with a great conversation with a personable stylist. Recommend. Note that this place is now along Bridge Street (or whatever Magdalene Street turns into as it approaches the City Centre.) read more

The address on this listing needs updating. They've moved as of almost a year ago. I have been going to Scruffs since I arrived in the UK in Sept 2009, seeing the same stylist, Nicola. She is fantastic. The salon moved to have better facilities (near the Round Church), which it definitely does, but they've hiked up the prices a fair bit. When I started going it was £39 for a cut and they would give you a loyalty card worth £15 after a certain number of visits. They've jacked up the cut to £49 which is a bit excessive and reduced the value of the loyalty card. The support staff are always competent, from billing / appointments to hair washing. Overall a strong business and service, but I am tempted to look elsewhere for a cut. read more

I used this hairdresser twice- both times quite happy with the result. Unfortunately I just can't get appointment with the same senior styling director or any one on similar level as they only have time for their 'usual' customers !!!!- hence 1 star. Way to loose a customer!!!! read more

well, as I never used a hairdresser in Cambridge, I thought it was a bit pricy at the begining. However, as I always say - as long as I get the result wanted, price comes second. So it did. I went for a kerathermic treatment as my hair needed great help at the time after prolonged colouring, permanent straightening, then curling, going from bleached blond to red and dark brown...so, I spent there nearly two hours, paid..I think £80, felt relaxed, my hair looked fab after that..what more do I need? read more

I had a lovely experience at Scruffs. All the staff were very friendly and welcoming. I had my hair cut and coloured and was very pleased with the outcome of both. My hairdresser was Grace, I'm not sure of my colourist's name, but they both had the right balance of their own opinions and listening to what I was after, which can be very hard to find. read more

At first I was put off going to such a pricey salon but I was happily surprised when I came to pay and it was £10 less than the quoted price. I had my hair coloured and the colour was good, although the stylist said that she couldn't do the colour that I wanted without taking my original colour off etc. which sounded very expensive. The man who dryed my hair was exceptional and made my hair look fantastic. I have never had such a good blow dry and I wished that I was going to a party that evening to show it off. The new salon is very stylish and the staff attentive, although I probably wouldn't be able to go there on a regular basis because of the price. read more

I just had a wonderful experience at Scruffs! The staff were very friendly, and I have to rave about Grace, who was my stylist. I've been trying different salons, trying to find a stylist that I liked and trusted. I felt really comfortable with Grace from the beginning, and I came out of the salon trusting her completely with my hair. In fact, I think this is the best haircut I've had in years. Many thanks, and I'll be back! read more

Scruffs was recommended to me by a trusted friend, which is the only reason I decided to use them. First trip they cut my husbands hair - the worst haircut he has every had. Second trip - coloured my hair and did exactly what I asked them not to but as this was my first trip I decided to give them a chance. Third trip was a disaster. I booked the appointment weeks in advance. Turned up bang on time only to be told by a very snooty receptionist that my stylist was not there and they had nobody else to stand in so tough. My appointment was supposed to be at 10am and a second receptionist said, in a very aggressive manner - we tried to phone you at 9.30am. It takes me an hour to get there so I was already en route and on the train with no phone reception. My phone did not record a missed call. They were extremely unapologetic, bordering rude and then they had the audacity to ask if I wanted to book another appointment weeks from now!!! Uh, no, I'll never be returning but they couldn't care less. I had booked the appointment because I had an event to go to tomorrow so thanks Scruffs for really letting me down. Don't try them. They obviously have so many old clients that they don't care at all about new ones!!!! Worst hairdresser I have ever been to. read more

After four years, I am moving on from Scruffs. They've got people who can do natural highlights and colour very well; the quality of haircut depends on who you choose so it can be a hit and miss, but styling and blow dry is where they fail to deliver as it is always left to the trainees. So showing a picture of what you'd like your finish to be doesn't help - you will get what they know (which is either straightened or curled ends; natural volume or natural wave is beyond them). But most of all they have poor long term customer management. Once they failed to remind me on booking that if colour hadn't been applied for 6 months the skin test must be repeated -meaning I couldn't go ahead with the appointment even though it was booked for the occasion. On another occasion they didn't tell me that putting a certain colour meant that highlights wouldn't be a possibility for a long time afterwards, so once again I arrived for the appointment just to be told that it wasn't technically possible. That they failed to tell me this when I was booking the appointment was a sign of unprofessionalism and carelessness as I had to leave work early to get there. The owner was arrogant and patronizing about it, so never again.... read more