I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

My iPad wouldn't charge, took it in, they cleaned the port and now it's fine. I'm so happy!!!read more

This location is very professional and they do repairs great and fast, honestly never been to a…read morerepair store that was friendly and that knew what they were doing. Definitely I recommend this location for any future repair.

Service outages of 12 hours plus Keep saying service restored by certain times. I've gone through…read more4 different times. Now it's no idea when they will restore

Spectrum is reasonably priced, great variety of stations, & good on demand. However, I do miss…read morebeing able to record a program & fast forward through the commercials.

The store personnel cannot do anything for you, but it is not their fault(?). According to what…read morethey said, Verizon took all their power away, therefore making them useless. DO NOT USE VERIZON. STAY AWAY!!!

This store is terrible. They convinced us to switch accounts to a business account assuring us it…read morewould be cheaper, and it ended up cancelling all previous promotions we had on our accounts resulting in us paying hundreds of dollars for the cost of devices. Verizon as a whole locks you in by getting you to sign 36-56 month long contracts but this store's employees are not good. They are untruthful and we will not be going back.

Trust this location at your own peril. They did not place my order for the new iPhone 17. They…read moreplaced the order for my son and husband and they left mine off. Now I won't receive my phone for weeks although I should have received it within a week if they were more competent. They lied about the shipping date for my husband's phone. They lied about our new monthly bill. They told me that the Next Up is being charged monthly and that it's no longer a service that they honor so they removed that. I found out that was a lie when I called customer service to ask about my phone with no order placed. They told us that if we added a 4th line our monthly bill would decrease. The customer service guy on the phone told me that is not the case and my monthly bill would increase by $15 per month. The store would not talk to me about adding an Apple Watch to our account for the 4th line that we added. They dismissed it and said that would cost an extra service. The guy on the phone said that would have been $4 more per month. In the future, we will deal with a different store or only on the customer service line. I have had a better experience at used car dealerships.

Outstanding customer service provided shortly prior to closing - left with my issue resolved. I…read morerecommend this location to others and will return should I need in-person troubleshooting in the future.

Yahoo! Bravo! Amazing! Second Times a Charm!!!…read more Thank goodness this delightful Tech store is down the street from me... I'm a webmaster and I work my computers harder than a jackhammer on a cold cement road. ha ha ha ha..... any-whoooo.... I brought in my new all in one desktop and workhorse large Dell Laptop. I can't live or work without my computers. (I find people free housing jobs globally) The staff was warm, kind, and honest. No charge to checkout the issues. They fixed both computers and gave me a restore for free! It would had cost me $4000 to replace both computers. I had a great experience with the eggheads... or Techheads. All they need is some good tunes, a dance floor, and a few mixed drinks while you wait. Great Staff et service. I highly recommend the TechRestore. Love you guys! Love | GlobalFreeLiving.com (Live for free globally!)

Regarding printer repair: TechRestore, as with many…read moretechnology repair stores, does not fix printers. They, like other repair stores, have told me that repair cost more than replacement of a printer. My 3-star rating is only because of this fact. I have not needed repair for computers or phones, so I cannot evaluate based on these services.

Great place to get your phone fixed. I really rough with my phone. I've used them 4 x to fix my…read morescreen. Service was a great. Their pricing is great. And my phones extremely fast. I couldn't recommend them more!

Had a great experience at iFix at Hurstbourne. My iPhone screen was badly cracked and they were…read moreable to replace it much faster than I expected. Staff was friendly, explained everything clearly, and the pricing was fair. The phone looks and works like new again. Definitely recommend if you need your phone fixed in Louisville.

Phone won't charge. Can get ahold of anyone. I tried using another phone to call, and keep getting…read moredisconnected.

The volume on this phone is so low I can't use this annoying phone at all. I'm glad I still have my…read moreConsumer Cellular phone to use! I would NOT recommend Vortex Cellular to anyone! Even though this government phone is free,it's absolute GARBAGE!!

The customer service can definitely improve in this place. The last time I was ever in this…read moreT-Mobile was in 2022 when I had a great experience but today I needed help. My phone was off network for two days stuck on SOS and no one can figure out what it was finally a young girl at the store told me that it could be my iCloud account and to go to Apple The weird thing was they were really trying to help me before someone in the back maybe their manager came out and then they started trying to sell me an iPad an Apple Watch or a phone case and I told him I'm sorry no I really need to get my phone fixed before. I can't even think about buying thing, I don't need right now. Long story short I left after they told me to go to Apple. I went up the road to Fern Creek T-Mobile which I highly recommend because they actually try to do everything they possibly can for their customers not even 10 minutes later I was out the door with my phone working and the issue solved. Mount Washington t-Mobile should just shut down if all they're trying to do is sell and not help their customers with their T-Mobile issues and service.

Let's try this again since my review is being flagged and removed by the DM for the franchise that…read morehas now taken over this location. Today was an experience (March 16, 2024 at 5:07PM) Myan & Mia are hands down AMAZING. PERIOD. They care and will not cram services on your line that you don't need. If those two aren't working, leave and come back when they do. 3/16/24 , I went in to the store to make a payment on my Equipment Installment Plan and ask a question about the bill; on the app, it was showing I had 9 installments left, but 22 credits remaining - that didn't make any sense. While on the way there, Myan & Jena had previously ordered Girl Scout cookies, so I brought those on this trip; multi-tasking at it's finest. Myan took my two payments for 2 different EIPs, both cash AND called into CARE and we figured out what was going on with the credits being mismatched. All was well, and I left the store. Upon leaving the store, I hear my name called and it's the new manager, Daniel. He proceeds to tell me that I'm no longer allowed in the store as I am hurting their CONVERSION and I was soliciting with GIRL SCOUT COOKIES. I'm sorry, what? I said but I'm a paying customer and have been for years, I haven't done anything, he said he was told by Kristen Hickey & Emily Zapata that I was banned from the store. That customers like me hurt their conversion and it didn't matter, I would need to go to another store to make EIP payments. I asked him to repeat that for me on film, and he sure did. Avoid this place. If you're not buying they don't want you in the store, cause it hurts their "conversion" and it is a door swing that is unnecessary. Be careful, cause they will have to call and talk to executive management to upgrade your sale and put everything and the kitchen sink on your account. If you are NOT buying and dressing your phone they will tell you that a phone isn't in stock and to go elsewhere. SHADY practices have taken over as they are letting all the ethical employees go. I immediately called the stores in Fern Creek and the new location in Shepherdsville - they are CORPORATE OWNED. Was advised they have gotten countless complaints about the Mount Washington location and how other customers have been treated as well. They are encouraging clients to change stores and/or go to Apple. Here's the deal, I worked at this store when it was under Mobile Advantage, so we know this community. There are tons of bill paying customers only and to have this attitude towards customers is awful customer service. This store HAS always been amazing until the recent buyouts in the past year and the smalltown service mentality has gone out the window with the new franchise. 7/8/24: Have been advised that since this interaction, which has been escalated to corporate and now part of their class action lawsuit (oh and Arch the former owners of this location have sold it off) that the manager Daniel has consistently continued to berate and gossip about this interaction with customers. Audio of the conversations that he's had with those customers has been forward to corporate as well. 8/6/24: CUSTOMERS -- did you know that you can go directly to Apple and upgrade your phone? Had no clue, until the Fern Creek corporate store advised me since the model I needed was not in stock. You can and they do NOT work on commission. The Apple Care is cheaper ($9.99) than Asurion ($18) , AND Apple has better options for phone selection and more information on devices. ALL phones and accessories can still be added on your phone plan for Equipment Installment. Take the trip to Apple and enjoy a low key upgrade experience with no pressure and no lies told.