IF YOU ARE CONSIDERING USING THIS BUSINESS GO TO ALTEX…read more My mother recommended me this business after my laptop died. I usually do business with Altex as they are fast, professional, and have reasonable pricing. In the future, I will continue to do business with Altex. I brought my laptop in after initially diagnosing it myself as a burned out motherboard. I told the college-aged intern at the receptionist desk what I believed it to be and he told me they charged a $50 diagnostic fee to identify problems but that it would be used towards labor should it come to that. I told him I really just needed them to locate the motherboard and do the replacement as I have a lack of time. He noted this and I left. About two days later I got a call informing me that my diagnosis was correct and that they could not locate a replacement from a reliable source. They would help me "find a replacement laptop" or I could buy a motherboard from a wholesaler in China, but the business would not undertake the risk, as they often could not reliably get a refund for faulty parts from factories in Shenzhen. As a similar laptop would cost upwards of $1200, I chose to take my risks but ordering a $100 motherboard from China. Two weeks later, the motherboard came in. I delivered it in the box to the repair company. They called me once to say "everything's great! Come pick it up" and then again to say "the motherboard is blown" within about 30 minutes. I went to go find out what happened on my lunch break. I was able to talk to the tech that installed the motherboard who confirmed that it was DOA (dead on arrival). Unfortunately, they did not test it with a voltmeter prior to installing and charged me TWO HOURS OF LABOR. At this point, I am now ~$250 in the hole for a laptop that still does not work. I asked for a manager, and was presented with the lady who initially advised me on my choices. Please note, at this time, I was also in the process of building a laptop via Altex's knowledgable staff. They walked me through the entire process, from picking out parts, to assembly (and they do assembly free should you buy parts there). Extraordinarily professional all around. However, the manager not only initially refused to use my diagnostic fee towards labor (until I told her this is what I was told), she also denied that she advised me that I had "two options" with them. This made me so upset I refused to pay, and left. I consulted my mother, who desperately wanted photos left on the hard drive and said she would pay for the laptop back, so I returned to the store and began paying. As I was in the process of paying, I chatted up the tech who advised me I "should have contacted the original manufacturer to purchase a motherboard. Why did the repair shop not do this themselves. I asked Altex and they said this would have been their first point of contact. I have since disassembled my laptop and had the hard drives installed in my desktop AT NO CHARGE via Altex. Tldr: shady company. Seems manager doesn't know how the industry works. For a comparable price, go to Altex for your hardware needs.

I stepped in to computer doctors in a bit of a bind. I was in San Antonio for a conference and my…read morecomputer decided to stop charging the Monday before my Thursday morning presentation. I walk in on Tuesday morning telling them that my DC power jack was loose and needed it replaced, and it needed to be done by Thursday. I asked them if they could have it done by Thursday, they said if I paid for all the expedited costs they could for sure have it done. Then they ordered the wrong part. Wouldn't be done by Thursday. I asked them if I could have the part number so I could just repair it myself. No we can't give you that information. What? I told them to just fix it and send it to me when I returned to the country in a week so I wouldn't have to worry about it sitting on my porch when I was away (more business). I told them to ship it to me six days ago, and it was shipped yesterday. It will be arriving tomorrow approximately 20 days after I dropped it off. Granted a week of that was me being out of town, but still. Don't go.

Fast and very professional service. Friendly and courteous staff. Reasonable pricing.read more

Excellent follow up support. Helps keep my family's phones in good condition at a reasonable price.read more

Thought I needed a new battery and charger port, but only needed a cleaning and new battery. Saved…read moreme some money and finished the job fast.

I would not ever recommend this company. I had them out to move a coax connection and RJ11 line…read more When I moved in neither connection worked. I called Spectrum to fix the coax and they said that whoever did the work didn't connect the line right. When I called the company because the phone line was not working they sent a person, out but when he arrived he told me I had to pay for the repair. I called the company and was told the same thing. The installation was done May 14th it is June 10th not even 30 days and they will not stand by their work. Do not use this company. If I could give them a minus number it would be -5

When I called Big Bend MIT to come over and take a look at my internet speed and connection, they…read morecould not identify the problem as I am paying for 900 mb from AT&T fiber and the TVs always circling and we can't enjoy our shows. Also uploading my videos to my YouTube channel was a nightmare. So they suggested a wireless system that will outperform anything else and will solve all my problems. They wanted to charge me $699 per device and $125 installation and configuration, saying that I need 2 for the house, 1 for downstairs and 1 for upstairs. I thought this is nuts, simply expensive. I paid their consultation fee of $125 for nothing. I went to best buy and I spoke with the geeks squad about my problem, he was very helpful, he recommended Orbi two devices for $762 and instructed me on how to install it and how user friendly and easy to do. I paid for it and took it home, I sat them up myself and tried it out. What a great wifi, I was able to get internet all over the place. No dead spots in my house anymore. But the internet speed still bad while I am paying premium, TVs still circling and my uploads takes forever. I called the geeks squad and requested a visit to see if I have done something wrong. They came to my house and the guy was so helpful and professional. However he could not get my internet speed up. I asked him to return the equipment back and he said he can't take them, I had to go to the store and return them. Anyhow, I called AT&T for the zillionth time and they indicated that everything from their end was perfect. So I was lost. I called Big Bend MIT again and I asked if they guarantee their work and they said they warranty their work for life. I was like ok come on in and get this done. The technician showed up and had the equipment, it was linksys and she started working. I was like, I saw that at best buy and they did not recommend it to me, jeez this problem is not going to be solved. After a while she told me she was done and asked me to look at the internet speed on her phone. I was like, I don't care what your phone shows, I am going to try the internet speed myself. I turned on my apple TV and put on a movie, then fast forward, no circling. I was like oh well ok, then I went to my computer and tried to upload a video to my YouTube channel and it uploaded it in few seconds. I was like alright, wow, ok then what? I guess the problem is gone! My bill was nuts, $1648 but I sucked it up since the problem was solved. So anyway I was at Walmart and found those linksys 3 devices for 469 and I was pissed off. I requested the associate to show me those and he said he cant open the box so I bought them and came back home to find out those looked the same but much smaller in size and lighter in weight. Honestly I was relieved. So anyway I unplug the devices I just bought from Bug Bend MIT and plug those new ones to try them, and it was like the orbi, coverage everywhere but internet was very slow. So I packed them again and took them to Walmart for returns. I came back and plug the devices I bought from Big Bend MIT and the speed was outstanding. Honestly, it was worth every penny, they are not cheep but they don't cut on the quality. They solved my problem once and for all. I highly recommend them, especially for wifi.

This company provides the best technological support you could possibly ask for!! Louis Fincias is…read moreextremely knowledgeable regarding all kinds of technology...computers (both Apple and Dell), smart TV's, smart phones, home theater systems, etc. He has worked for me and helped me with all of these for many years. I've never run across a problem he couldn't fix easily and quickly. It's like he wrote the manuals!! I can't say enough about this man when it comes to technology...truly a genius.

Basically, they charged me for something they didn't do and said "we charge because we went to…read moreschool for this", and compared it to paying a lawyer. No offense but t.v. repairman do not go to school for eight years like lawyers. AND if I'm told upfront that I'm going to be charged a set fee, then I expect to only be charged that fee. And I expect for them not to try and come up with other problems that t.v. had just because I questioned the overcharge. Poor business and naive for such a small and new company.

Great job!!! I called around to find the best price to fix my lcd. The picture went out and they…read morehad the best deal. The picture looks brand new. I would use again.

Im telling you, there's not a better option in Texas. Great, smart guys…read more Family company, so these guys grew up in the business, most importantly they stay ahead of the curve on technology.

Erasmo and Kevin (came out on separate days) solved my issue efficiently and effectively. They…read morewere both very courteous, knowledgeable, and the communication between them was very impressive as they each came out on a separate day and Kevin picked up right where Erasmo left off. Glad I found them and happy to give them a 5 star review across the board. For this job, they replaced some defunct com cables in my shop and got all of my WiFi security cameras operable with a mesh WiFi system. Because it is a metal building I would lose the WiFi signal to most of the cameras when we closed the metal roll up doors at the end of the day. Now everything works perfect and we have a strong signal throughout the facility.

We had an excellent experience with Kerry Hammer of Hammer Technical services. He spent a great…read moredeal of time consulting with us and provided a very detailed quote. The execution on the services for which we did engage was highly professional and well-done. Kerry is obviously very experienced and we look forward to working with him again on future needs and projects.

This review and rating are unusual, in that I am rating Hammer's quality on their candid advice to…read moreNOT get a device repaired, but rather to replace it. I appreciate the advice and the honesty.