The manager at this location is patient, friendly, and extremely knowledgeable, and the staff…read morereflects those same qualities. I've been bringing my vehicles here for nearly 20 years for oil changes, and they've also diagnosed and repaired other issues that mechanics at other shops couldn't figure out. They take the time to explain things clearly and offer honest, helpful advice. I highly recommend them for their expertise, professionalism, and outstanding customer service.

Do NOT bring your car here. I brought my Buick in for a simple oil change and the technician…read moreNathan, cracked a coolant line while trying to do it. I had to wait for the owner to go get the part and fix that on top of the oil change.

I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

I have been going there for year. I have gotten everything from an oil change to tires. Car stuff…read moreis expensive. They treated me with respect and didn't try to over sell me The gentleman at the desk were fantastic and easy to deal with

Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time…read morethe new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon Cabral informed me that he already applied a discount better than the coupon, and discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed... a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon Cabral of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's Cabral's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for... better yet, get a second opinion elsewhere.

We were in a pinch with a nail in our tire at 6:45pm with all 3 of our kids and the service manager…read moreIan was phenomenal! Took our car, and got everything squared away very quickly! Above and beyond customer service

Peter is an awesome, knowledge and helpful store manager. I've been taking my car here for years…read moreand he doesn't force anything, just gives honest advice. Even did me a solid that he could have charged me for and didn't. I'll be back!

I had too many issues to report here. These guys helped me get my vehicle back to safe driving. I…read moreappreciate there honesty and concern for me.

I've been getting my oil changed here for over 5 years now! I often feel intimidated going into…read moreshops like these, since I'm clueless with cars and it shows--but staff have consistently shown me patience, care, and friendliness (even though I often show up with low oil or other car issues I've been irresponsible with. They have never once condescended me, even though they'd be valid to!). I recognize the faces there, and they've gone above and beyond, like offering to show me how to check my own oil, offering to check for me free of charge, troubleshooting once when my front hood wouldn't open (yikes), and helping me understand my car's needs myself. I love these guys.

Do NOT bring your car here. I brought my Buick in for a simple oil change and the technician…read moreNathan, cracked a coolant line while trying to do it. I had to wait for the owner to go get the part and fix that on top of the oil change.

Quality workmanship at a reasonable price. Easy access…read moreplenty of parking. Reputation goes back many many years. If your vehicle is out of warranty, I highly recommend you go to this business for your upgrades and repairs

Always go here for years great place amazing people they know there work won't be sorry go to Henry…read moreTires I recommend every one to go here thank you everybody Rose and Chris

Honest and trustworthy, as a woman who needs someone to not take advantage and overcharge this is…read morethe only place I go.

I have been going to Fawzi's since Fawzi left JC Repair many years ago. I have brought my car…read morethere and usually was given a good experience, quick, thorough & meh with price. However, over the past two years I have spent close to two thousand dollars in repairs. The last three repairs.... $300+ April , 2025., $600+ November/ 2024 & $700+ August/2024. There are more repairs but, those are a few examples. I have been told by the mechanics themselves they run diagnostic to see what the problem is. And yes I'm their defense my car is a 2001 Honda Accord, I am disabled and cannot afford another car at this time. However, if they believed the car has reached its end, why keep almost literally stealing my money. The truth could've saved me thousands. So, six days after my car breaks again l, called to report the problem . The rude phone attendant told me "yeah just have it towed there & it's gonna be about a week!" I stated, "my car was just there six days ago, you had it for a week already, you had it for a week a few months ago as well and I'm not paying for yet another tow!" He told me he could have the car towed on Monday, claimed to write down my address and phone number, that was a week ago today and still no call, no apology, no professionalism, no customer support. I am disappointed beyond measure & disappointed that a good mechanic/owner let poor staff ruin his once reputable business.

Absolutely awesome people and service. I was stranded and Vic's towing called Auto Genie to see if…read morethey could take my car. They picked it up and immediately worked on it the next day. The service was amazing and they're the kindest people. They even washed my car at Vic's Car Wash complimentary because my car was so filthy! They restored my faith in people. I strongly recommend!

From the owner: Are you searching for professional and reliable auto repair services in the Fall River, MA area?…read moreBring your vehicle into The Auto Genie! From auto diagnostics to oil changing services, we can do it all. Whether you have a heavy-duty SUV or a small sedan, we can work on any make or model of vehicle.

The team here was super helpful, got me in for an oil change in a very timely manner, and checked…read moreon everything else on my car as well. They gave me details and fair pricing about other things such as tires, educating me on them and helping with selecting other options. Will be back for work on my Audi!

After a misunderstanding Brandon called to apologized and make things right. I retract me previous…read morenegative review with humility. Trustworthy auto is a very ethical company and I plan to patronize it again. Many thanks Brandon you are not only trustworthy but a class act.

he is very detailed oriented. He takes his time and does it write the first time. If you have to…read morewait, he has a very nice Dog. You can hang out with while you wait. His pricing is very reasonable and has a clientele of many police departments. That should tell you something right there.

Had them come out to my house to tint my car. They were quick professional and did a great job…read more Very satisfied.