The location has a large inventory. I purchased two batteries for a cordless phone. The employee…read morehelped put the batteries inside the phones. The batteries would have been much cheaper on Amazon. $20.00 vs $6.99. But I wanted a battery that I could purchase that day. The employees were nice.

My experience was excellent! My phone was locked up. The sales associate looked at it. Resolved the…read moreissue! In and out in 10 minutes!

I was able to get same day service and 2 hours faster than promised time. I had my screen glass on…read moreIPHONE 11 break. Justin and staff are friendly and informative. Glad they had screen replacement in stock. Prices are reasonable and fair...by the time you order screen and by tools needed to fit device, it comes out to the same price. Thank you so much for great and professional service. I went to Roanoke,VA location near Valley View Mall.

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.

NICK was Awesome! . Had phone that had so much malware that I couldn't stop the pop ups to get to…read morethe store and download antiviral software. He helped factory reset and gave us tips. I will be back for my other electronic device needs!.

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Easy!! That's the entire point here! Kind service extremely professional and knowledgeable fast and…read moreefficient! My husband broke his screen on his S23 Ultra and it was fixed same day within hours of the break. Our daughter was with us and also found a really nice case for a great price while we were there. I highly recommend this business! Service top notch!

Michael D. took great care after a fall killed my phone screen for the first time in my life!…read more He replaced it - called me and let me know the Apple genuine part had bad pixels. He assured me the 2nd screen should be fine and it was. Other than Asruion (the parent company and insurance company) taking forever to close the claim so I could leave, the service was great! Highly recommended for phone repair done right!

Doctor Video is the best electronic repair store I have ever been to. Their very nice people,…read morepatient, and flexible. The things I do not like about them is they take way too long to get repairs done. I understand because they are a small business and they have health problems. Another thing I do not like about them is that they are very bad in responding to emails. Overall, Doctor Video is a great electronic repair store.

I had an old Marantz reciever from the 70's/80's that needed the headphone jack replaced. Despite…read morethe fact that I knew exactly how to fix the issue myself, I didn't believe my meager soldering skills were up to the challenge or worth risking the adjacent circuitry inside the device. Before taking my stereo receiver into Doctor Video I called repair shops in Northern VA, Richmond, and Roanoke, all of which quoted me more than $100 to replace a piece of hardware that costs less than $3 online. Mike at Doctor Video was very reasonable to deal with; I spent less than $50 getting the issue fixed and had the pleasure of some of the best customer service from a repair shop in my life. My only gripe was that the repair took a bit long however in the grand scheme of things, I would rather wait an extra few weeks for the repair to be finished than pay more than double the price to shops with rude technicians or poorly experienced repairmen. If I am ever in need of electronic repair in the area I will absolutely be bringing my business here.

Came to this Verizon retail store to upgrade our phones! Usually we have not had a stellar customer…read moreservice experience at Verizon Retail stores as the sales person is always pushing stuff we really don't need and always seem to be in a hurry! This time I was proven wrong.... We were assisted by Carlie Padgett, who we had never seen before who was assigned to help us by the store manager! She was excellent from the very start! She even went the extra mile by filling out our rebate forms etc. She was most patient with us even when there were other customers waiting! I felt so guilty for the waiting customers I even apologized for keeping them waiting.... Thank God they were very nice when I apologized! There was a time when one of the Sales people came out of nowhere and tried to update us with a couple of "free" LG Tablets! Did not really work as we knew well there is nothing free at Retail outlet! I hope Ms. Carlie made a big fat commission check on her sale to us.... She certainly deserves it! If you go to this location ask for Carlie Padgett! Always look for Sales Person who are not pushy and keep the Customer needs first!

I went into this store several times this last week and would rate their customer service as well…read morebelow average. Matthew was entirely too concerned with making his commission instead of helping his customers. When I told him I wanted the iPhone 7 plus, he spent 10 minutes trying to talk me out of it since he had the 7 regular stocked in store. Apparently "it would be impossible to find so close to the holidays" but it shipped and arrived within 3 days. Matthew never called to tell me it arrived, I only knew because I was tracking the package. Not only that, he insulted me as a customer telling me I was "being foolish" because I opted not to purchase a phone case or an insurance plan through him. When that didn't work he attempted to guilt trip me saying I was hurting him and he had kids to feed (I didn't think anything of it until I heard him use the same line on at least 2 other customers). That is very unprofessional in my opinion. Overall, my experience could definitely have been worse, but I went in knowing exactly what I wanted and got that in a very timely manor. I am extremely satisfied with Verizon as a company and the services they provide, just not the customer service at this particular location.