I recently upgraded from a note 10+ to a z fold 4 while working in WV. The only verizon store was a…read morevictra store, which I didn't think much about at the time. Anyway fast forward almost a month and I'm back home and wanted to exchange it for a s22 ultra. Tried going to a corporate store initially and surprisingly they couldn't do anything for me. So that's wasted trip #1. They point me to this location and I go in and explain what I'm trying to do,they don't have what I want in stock...surprisingly....wasted trip #2. They say it'll will be there Tuesday, so Tuesday comes and it's getting late in the day and I've not heard from them. I call the store,or so I thought. It was a call center that had no idea what I was talking about. They set me up an appointment the following day, no problem. I go in explain what's what's going on yet again, they say the phone isn't there and they don't know why someone gave me the appointment. Wasted trip #3. 1 hr later I get a call saying the phone is there, so I head back over only to be told they cannot do the exchange without the CARDBOARD box the fold came in. Wasted trip #4. So I go home get the box and return to the store AGAIN. Finally am able to do the exchange. For context 1 round trip from home to that store is a 1 hr drive. Needless to say I won't be going to that store ever again. Corporate stores only going forward.

they offer same day pick up, my husband places an order for a new iphone and the order. wasnt…read moreready. he goes back monday and they say that they haven't even received the order but went and ordered the phone. tuesday he hasnt heard anything so we went to an actual verizon owned store and they cant do anything since this verizon store isnt company own. so today my husband goes to pick up the phone since its been 3 days since the order was placed and they already sold his phone. lesson learned: never go to authorized retailers.

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Joey told me that AT&T stores no longer sell phones outright so I financed a phone through him even…read morethough I told him I didn't want to. He told me that if I wanted to buy a phone I had to go to Walmart, which only has older models of phones. Then I called another store after I left because it didn't feel right, and they said they would sell the phones outright. I wish I had read the other review on this location before going here. I won't be back either.

I had the worst experience today. Went in to trade in my iPhone and the associate Chez was…read moreextremely rude. She did not greet me, I said hi and she just looked at me. She then said "do you need something". I asked her if I could do a trade in and she said she couldn't help me because she had no idea what I was talking about and that I needed to do that at apple. She was very unprofessional and was very short with me. I called another AT&T and they got me all taken care of. I'll never go back to this location.

My phone screen on my iPhone 16 pro wasn't working right with 75 percent of the screen being white,…read moreI saw this place online and checked it out, I was skeptical due to some phone repair business reputation but this one was very honest and gave a very fair estimate on repair without having to do iPhone branded screen price, repair took only an hour and got it back with the screen looking great and still very smooth, people are nice and pricing ain't bad so I recommend

The clerk told me he had to order the new screen for the Samsung A3 phone I needed to replace. I…read morewas given a quote for $130, which covered parts, labor and a lifetime guarantee. I may do better to get a completely new phone, which is outrageous, since I've only had it for six months. Also, the clerk seemed irritated that I ruined has plans to take a break.

Well I went in three weeks ago to have my wife's screen repaired on her iPhone 13 and they upsold…read moreme on the battery. Well now the phone has crashed and the only thing I did was take it to uBreakiFix in Florence Ky. Nothing we can do will fix it. Now I'm gonna have to replace her phone. I should have just not replaced the battery now I'm out the 200 bucks and have to replace her phone. Thanks for nothing. I won't be going back and highly suggest saving your money.

Came here to get my daughter's phone screen fixed with no regrets! The staff was accommodating,…read moreinformative, professional, and trustworthy. Shout out to Gregory and Victoria! We had updates sent to my phone while my kid's was phone was being serviced. We knew when they were working on it as well when it was ready to be picked up. We were told an hour for a screen fix but it was finished in less then 45min. Also, You can reserve an appointment online. Overall, affordable prices, no pressure to have to purchase things you may not need, and quality care with your personal device. Highly recommend this establishment and will certainly keep them in mind for any of my future cell repair needs. I guess it's inevitable when you're the father of a teenager ‍.

Got a new Moto g 7 plus 2 weeks ago and been in TMobile Crestview hills store twice for some…read moretechnical issues I couldn't figure out .Had two separate young men and they were very professional and fixed my problem immediately. Thank you !

I would not use this store (Crestview Hills). Went to this store on Saturday March 10 to sign up…read morefor the plan at 60.00 per month total on the 55+ Unlimited. Was told if I used over 2 gig data I would have to pay another 10.00 per line per month. I was told it was in the fine print. Two days later looked at T Mobile app and realized I was placed on a 140.00 month plan. I was signed up for an upgrade in addition to the high price plan. Called T Mobile CustomerService and they said that they had no plan that charged 10.00 month additional for over 2 gig data. Additionally, they confirmed I was placed on the higher price plan. Called store 3 times next day to speak to manager. First two calls I was told manager was on a conference call. These were 2 hours apart. When I asked if it was same conference call they stated no. Then on my last call was told manager had left and I should call next day.

Horrible customer service. They have no patience for older folksread more

This business scammed me by charging me for an unauthorized service and then demanded payment for…read morework that I never gave the okay for. They also never asked me what the issue was that I was having and assumed very incorrectly about prior damage that had occurred more than a year prior. My computers worked perfectly after those spills because I was able to do a cleaning of them all those months ago. Their forced cleaning of my computers didn't resolve my issue at all because my actual issue was electrical issues we had been having in our home, and if they had asked me what problem I was having with them in the first place they would have known this and could have earned their money legitimately instead of scamming me for it. I ended up having to pay them $150 just to get my computers back with the same exact problem. The issue wasn't with them at all but was with the monitors. If they had spoken with me we could have figured this out before this unneeded cleaning service was forced upon me to pay for. I signed up for a free diagnostic and then he called to tell me I owe $69.99 per computer. What a scam! The front desk gentleman is very nice, but the actual repairman is a scammer. They also won't refund me the money! So now I have to buy new monitors which is more than $150 on top of the forced cleaning fees! Unbelievable! This is shady business and they shouldn't be allowed to keep scamming people. At first I gave him the benefit of the doubt and thought this was only a misunderstanding, I reached out very kindly to explain all of this and ask for my money back. They only ignore me like I don't exist anymore. Of course, because he knows he scammed me!

Excellent! With computer repairs, I always expect bad news across the board: cost, timeline, actual…read moredamage, etc. While they can't completely fix something that's totally dead, I am quite impressed with how well they do with equipment on all three counts (time, cost, function). Have had several visits to them in which I was really expecting something bad, but each time I've come away with fully functioning equipment at a very acceptable price.