My Disappointing Experience with Cell Fix Doctors I want to share my frustrating experience with Cell Fix Doctors to help others avoid the same mistake. In January, I took my MacBook to their shop for repair due to liquid damage. I was told the diagnostic fee I paid would cover corrosion cleaning. What followed was three months of delays, broken promises, and a completely ruined laptop. After waiting nearly three months and constantly following up, I finally got my laptop back bu,t in far worse condition than when I brought it in. I noticed that the back of the laptop no longer closed properly, and the screen was visibly bent something that wasn't the case before. When I asked about the poor condition, the repair technician told me the MacBook had rusted during the time it was in their possession and claimed the battery was swelling. But how could that happen after I paid for corrosion cleaning? Throughout the three months, I was repeatedly told they were "almost done" and that the laptop was "85% ready." I kept calling for updates, and at one point, I was even told I was putting too much pressure on them. She assured me she knew what the issue was and warned me that if I took it elsewhere, the repair would be more expensive. But after so many delays, I told her I needed to take the laptop back and possibly have it fixed in my home country. Finally, on the third Sunday of March, she called and told me to pick up the laptop saying it was not fixable and she has tried her best. But what I got back was a MacBook in worse shape, with visible damage, a bent screen, and completely unusable. Despite all the excuses and reassurances, the technician at Cell Fix Doctors told me she had done her best and that the laptop was beyond repair. She even claimed that no other shop would be able to fix it. Not willing to give up, I took the laptop to a second repair shop at Pembina. Right away, the technician noticed something strange the screws used on my MacBook weren't original and didn't match what typically comes with a factory-sealed or properly repaired device. When I explained what had happened at the first shop, they examined the laptop more thoroughly and told me that, in their professional opinion, it looked like nothing had really been done to fix it. They also pointed out that the back of the laptop hadn't been closed properly. That day, I made a promise to myself: if this new shop could repair my MacBook within a month, it would prove that Cell Fix Doctors hadn't truly worked on it. And guess what? The second repair shop fixed my laptop properly in under a month. It now works just fine. While they couldn't fully correct the bend in the screen caused by cell fix Doctor, they successfully repaired the original liquid damage, which is all I had asked for in the first place. This entire experience was extremely disappointing and upsetting. I paid for a professional repair and got a laptop that was now in worse condition than when I first dropped it off. I'm sharing this in hopes that others can avoid going through what I did If at all she is making promises to you now she made promises to me and I got it in a worse condition. read more

Took my ps5 in was told it would be done in a week. I paid for the HDMI to be fixed and the game to be cleaned it came up to 370$. I came back a month later and they still never fixed it. They wanted 150$ more to do what I paid for SMH ‍ read more

Very impressed! I went to their shop and had my screen replaced. Unfortunately, there was an issue with it. I contacted them and the issue was addressed quickly and they fixed it with premium parts at no additional cost. These women are kind, efficient, knowledgeable, and care about their customers. I highly recommend them to anyone who is looking at getting their devices fixed. It is also great to see women in an industry that tends to be male-dominated. Right on. read more

Same as other customers, great service turned to poor service. I guess thats the real test of customer service is when there is a problem. Quick repair done improperly, they said they would re-do it the next week. When we returned our re-do was put on the back burner and owner became very rude. I guess when your 2 line invoice comes with 12 lines of warranty stipulations, I should have been warned. Unless you like being abused go somewhere else read more

Amazing! I cannot express fully the gratitude for the quality repair and customer service I received at this shop. I dealt with a lady named Karen - She repaired my phone in under two hours and the quality of screen was WAY better than the repair I had done at another shop. Upon opening my phone to replace the screen she noticed that the other shop had gooped it full of super glue to adhere the screen, she took the time and care necessary to scrape away the glue and replace my screen. She also took the time to replace the antenna that was broken as the other shop had super glued to the inside. I was distraught when my phone screen broke worrying that I had lost all my photos- Karen had the part ordered right away and had my phone fixed within 2 business days, she also had offered me rush shipping to have the phone fixed next day. She took the time to explain what needed to be repaired, did additional repairs yet still honored the initial quoted price. I have probably written two reviews ever but I needed to take the time out to review this shop. I will bring ALL my future business here and recommend to ANY and ALL!! Thank you Karen :) read more

The worst service I've ever had. I brought in my phone with a cracked screen. Which they replaced, but when I got it back, multiple features were no longer working. I've brought it back on three separate occasions to have it fixed but they always find a reason not to take it. I was told the owner would call me as they are apparently the only one who can fix it. They haven't called. Horrible service, would give less than one star if possible. Over priced & rude. My phone worked better with a smashed screen than it does now. read more

fixed my screen here few months ago now I cannot connect to wifi I have emailed to try follow up but something feels missing from my phone