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    3 months ago

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    Mobile Care - Storefront

    Mobile Care

    (3 reviews)

    A week ago, I was at CF Polo Park a few hours after having arrived in town. It was raining. I…read morethought that taking some shelter indoors was a good idea. I needed a decent car vent cell phone holder. The one that I travel with doesn't have a security hook that ensures it stays put when you yank your phone off it. I needed a better one, preferably with either a magnet or a hook for a PopSocket. At this mall, I checked out a couple of cell phone places. They offered the same one that I had -- without the security hook. Ugh! I finally found Mobile Care. The man behind the counter had exactly what I was looking for. The vent mount had that security hook that I needed. It also was MagSafe-compatible, which aligned with my cell phone case. The man assembled it for me. I checked out the length of this security hook. It was exactly what I wanted. I paid with a credit card. I tapped and was good. He put everything in a plastic bag. I wished him a great day. I installed it in my rental vehicle once I was done shopping at this mall. It has worked well for the past week. This store is on the first floor. It's near Garage. (257)

    I went to Mobile Care on the main level of Polo Park to buy a box for a phone I had purchased for…read moremy mom. I politely asked if they could wrap it to make it look presentable as a gift. The owner, Mohammad, immediately became aggressive. He said, "You're asking too much," called me a liar, and told me to "get going." He even threatened me, claiming he will get me banned from the mall because i dont know who he is and his powers. His behavior was loud and clearly meant to embarrass me in front of other customers. I later went to another store in the mall and the staff there wrapped the phone quickly and politely, proving that my request was normal. Mohammad's reaction was not only unnecessary but threatening and abusive. This seems to be a pattern of intimidation -- the way he tried to scare me mirrors complaints from other customers. No one should be verbally harassed, humiliated, or threatened for asking a simple question. Polo Park management should address this behavior to protect shoppers.

    Univercell - mobilephonerepair - Updated May 2026

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