Elaine, Elaine, Elaine........So Awesome! Thank you so much. She's super knowledgeable on watches,…read morefriendly, helpful, and funny. She'll be my Salesperson as long as she's selling watches. Thanks for assisting my wife and I this 4th of July weekend on my new Rolex Explorer II. A new family heirloom, and she'll forever be part of the story.

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

Came in to see if my Omega Seamaster 2531.80.00 could be serviced here…read more Their watch maker (Byron) came out himself after he looked at it and gave me a breakdown of what he would do. My Seamaster now runs so efficiently at about +1.6 sec/day, which is really good for an automatic movement. Definitely awesome customer service and workmanship.

I have always trusted this jeweler. They are efficient and helpful. The owner is kind.read more

Service was quick, friendly, and efficient. I needed my watchband resized. I was immediately taken…read morecare of in a quick, professional manner at a great price.!

I felt it was an over priced charge to add a small charm to a bracelet for $25. He did do it while…read moreI waited and it took about 5 minutes, but $25 is too expensive for me to go back.

This is a truly beautiful jewelry store where I least expected it! The employees have it clean and…read moreall cases are gleaming with treasures. The staff are so very friendly that you feel like you are talking to one big happy family and several came over and introduced themselves to me. It was just amazing! The jewelry selection they have is outstanding, so many fine pieces to choose from. The customer service was amazing too! I am so thrilled to have a beautiful jewelry store full of treasures with very knowledgeable and polite people filling the store. I can't wait to go back!

Went to get a watch battery changed and found it's no longer in business. Owner retired months ago…read more Would have been nice to know before making a useless trip. YELP needs to update its website

We had a wonderful experience working with Pascal and his wife. on an engagement ring. I had a…read morestone I wanted to use and an idea in mind. Pascal was able to quickly draw the design on paper, then in CAD. After I approved those designs he cast the mold in a wax model so I was able to triple check that it was exactly what I wanted. Pascal had an amazing turn around time despite the busy valentine's day season and got my ring made for me very timely. We will definitely use Henri Paul Jewelers in the future as well.

I chose Henri Paul to create my engagement ring after visiting multiple custom jewelers in the…read moreHouston area. I absolutely loved the personal service you receive from the moment you walk into the room. Pascal took the time to understand my vision and brought it to life as he sketched it right in front of me. He and his wife were an absolute pleasure to work with from beginning to end. Together, they made the whole process memorable and are true examples of how the custom jewelry business should operate. Pascal transformed my idea into a timeless piece that will be passed down for many generations. Absolutely incredible craftsmanship and quality! HIGHLY RECOMMEND!!

I don't write reviews often, but this experience genuinely stood out…read more I came in after accidentally damaging my engagement ring pretty badly. Instead of just taking the repair and moving forward, they took the time to walk me through everything honestly. They explained that while they could fix it, the ring itself was cracked and there was a real chance of ongoing issues down the road. That kind of transparency is rare. It would have been easy for them to take my money and say nothing, but they chose integrity instead. That alone earned my trust. On top of that, they handled another ring for me, polishing and reshaping it, and the turnaround was quick and the result was beautiful. You can tell they care about their work and the people they're helping, not just the transaction. It's not always what you want to hear as a customer, but it's exactly what you need. I'll always respect a business that values honesty over a quick sale, and this is absolutely one of those places.

Super impressed with Westbrooke Jewelers…read more I had read many good things about this particular jewelry store, but on a whim I decided to stop by for a very specific reason: I have a very old small 8-day clock that decided to quit working. All of my efforts to try to bring it back to life failed. Clock shops said they wouldn't work on it because it's either too old or its mechanism is more like a watch. My regular jeweler (whom I love) does not work on clocks. So, this heirloom with a lot of sentimental value to me sat, inoperative, for well over a year. Since I drive by Westbrooke Jewelers almost on a daily basis, I took a few pictures of the clock and stopped in. I was so hoping that they could do what others wouldn't or couldn't - and sure enough I was told I could bring it in to them! Yippee! Immediately went home, retrieved the clock and came back. I was assured that they'd get it back up and running. And that they did. Yes, it took some time to get it done. And yes, it was not cheap to get this repaired. But, since I own multiple other clocks that have required repairs/rebuilds, I know that any clock repair can cost some good money. The important questions are: was it actually fixed so it's operative; and do they provide a guarantee on their work? When I went to pick it up, Jami was excellent about explaining what repairs were performed. There is a one-year guarantee on all their work, so if something should go awry, I need to bring it back. Perfect! While I was here, I did scope out their merchandise. Gorgeous stuff! If you're in the market for GOOD jewelry, I'd stop by. Life is too short to wear cheap jewelry! Obviously, too, Westbrooke knows how to do a variety of repairs. So pleased that I stopped in and have found a lovely shop with very friendly owners. And I'm tickled that my clock now works!

A year later and I still absolutely love this place! Everyone here is so welcoming and the service…read moreis always amazing. I recently had an issue with my daughter's bracelet and they took care of it right away. I also asked for an update to my bracelet and they handled that for me with no problem. Great people, great service, and they truly care about their customers. I'll definitely continue coming here because they're just that amazing!

Great place. Has some hidden gems. Clean and friendly staff. Will definitely be back.read more

Called ahead of time to pick up a pre owned gun and was told it was ok to come get it when I got…read morethere said wasn't able to get it even after being told we could so waisted a 20 minute drive