Working with Alex has been an amazing experience! I first connected with him a couple of years ago…read morewhen I needed to open a student account for my eldest daughter. The entire process was seamless, and Alex was incredibly helpful and patient in answering all of my questions. Recently, I needed to open another student account for my youngest daughter, who is now 13, and I immediately reached out to Alex again. He truly is the best! He is efficient, extremely responsive, knowledgeable, and always goes above and beyond to make sure everything is taken care of. Alex has definitely become our go-to person whenever we need anything with KeyPoint Credit Union. I honestly can't praise him enough. His customer service is exceptional, and you can tell that he genuinely cares about helping his customers. Thank you, Alex, for always making the process so easy and stress-free. I truly appreciate all of your help and know that we're always in good hands with you!

What a great community event 7/25. I really love how KP is bringing the community together for so…read moregood old fashioned family fun. Keep it up, we are a fan!!

i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

I received a loan from Provident Credit Union, never an easy process. Reyna Gutierrez, the…read moreassistant branch manager made it a seem less and almost easy. Reyna kept me updated on the progress of the loan and answered any questions I had. She is a real asset to Provident.

Ah hah!! Soooo- one funny thing about this branch ( not so funny) is I seem to often get behind…read morethe regulars. ...ok, I bank here ONLY for making deposits from work. They usually only have 2 Tellers & the parking is only meters. The "regulars" I refer to are the people with bags of coins!!!!!!!! YOU MUST GO USE A MACHINE AT SAFEWAY DARLINGS! That is really rude. I saw a review from a guy just above! Here, on Yelp- who brought a shoebox in here- with coins! They were nice of course....but come on now! I know this is by SJSU. I know your parents may not have refilled your account fast enough- but between the slow lines, the date is never right on the counter & the fact they still have Xmas lights up Good Gawd Help us all.... I'd just assume drive a tad further And go to B/A in Willow Glen

I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

Just like all Chase banks the service is great!…read more Unfortunately this location gets a star knocked off because the parking is a nightmare. They have 3 Atm's,2 inside and 1 outside and always a speedy line. The bankers are always professional and inform you someone will be right with you. Got to respect that.\ Location is the only thing I don't like. But its not the fault of the business owner , its the builder we all know that so please don't take it out on any workers in the plant shopping center.

Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does…read morenot. Making us wait in lines when you have two other ATMs is ridiculous.

I've been banking with PremierOne on Via Del Oro for several years now and the customer service…read morehere has always been exceptional. As a young person, anything related to money and financial planning has always been intimidating to me but PremierOne has educated me on all things money and finance. PremierOne helped buy out my lease from Honda and helped me to finally purchase my car! I would especially like to shine some light on Horacio who I've known since he was a teller and is now a member service officer, he's helped me secure personal loans that have helped with everything from veterinary bills to small business purchases. Horacio has always delivered incredible customer service, helped me make financial decisions, and has educated me on PremierOne's many financial products. If you're trying to move away from the big 4 banks, please consider a more local institution like PremierOne!

Jena Miranda attended to my issues regarding several accounts. She handled my case professionally,…read morepatiently and courteously. She was very personable and caring....

2 tellers for a long line outside the door... I feel they should have more tellers especially on a…read moreSaturday morning when everyone trying to get there needs met at the bank !!!!!! I waited in the line only to get cussed at by another customer who was making a scene ugh I won't come back here I don't like the vibe

I want to said a big thanks to Juan for helping me with a cashier check, I came 11:59 and they was…read moreclose but he kindly help me with this, it was importante for my rent and he understands!!! Thanks so much Juan!!!!

I'm not a member of Provident Credit Union. However, I had the most efficient, positive, and smooth…read moretransaction selling my vehicle with a seller who banks at PCU. We met up at this particular location and I don't think I've ever had a more pleasant experience at a credit union, specifically because of Nancy. She was so kind, helpful, and skilled and made the transaction between me and the seller easy peasy. I highly recommend this branch because of Nancy and I hope she gets all the recognition and praise in the world. Also, this particular PCU was tucked in a very peaceful plaza that felt safe (and had ample parking spaces). There was a security guard in the parking lot ensuring there wasn't any shenanigans/funky business taking place. Kudos to this Provident Credit Union and cheers to Nancy!

I would like to express my sincere appreciation and commendation for the excellent service provided…read moreby your bank officer, Jenny Hsieh. She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently. Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts. Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance.

This is my first time I came here . Everyone is so friendly…read moreand helpful! They're do everything quickly and well ! When you saw happy people , you will feel happy too ! Thanks full !

Not sure why Chase Banks typically aren't as busy as other banks but I'm not complaining. The lack…read moreof foot traffic is one of the many reasons as to why I enjoy banking with CB so much. I made the short drive out to this particular bank so I could get in a quick transaction. There are 2 atm machines outside and one inside [which allows you to withdraw more money than the 2 located outside]. Service was prompt and friendly. The teller executed my request flawlessly and I was on my way before I knew it. Another 5 star Chase location, I'm a fan!! FYI: This building in not located inside of the Hacienda Gardens Shopping Center. The bank in its own area with its own lot, neighboring the shopping area.

They only have two tellers. The wait can be very long at times. There could just be two people in…read morethe regular line and it can be a very long wait since the business clients are taken right away even if they just walked up. I once waited about 25 minutes after the two tellers had two people with long transactions and 4 business clients who just walked up were served right away. The tellers were excellent, very professional, and very nice.

I am not surprised by this bank's low rating. There is always a huge line and very few tellers…read moreavailable. There is no bathroom inside the bank for customers and no food samples or anything. I remember banks used to have free coffee and cookies. Waiting in line and smelling peoples BO is just disgusting. If you have any other options, I would suggest finding a different bank.

I'm not sure why there are so many reviews for Chase in general that are being posted for Chase at…read morethis branch. Things I like: * The customer service representatives are friendly and helpful. * They have a little water station at the entrance for their customers. Things I don't like too much: * Fees. The cost of sending money to another country was lower with WAMU when Chase was the intermediary bank. My experience at this branch has been very positive. I feel as though the bankers will do whatever they can to make me as a customer happy. Thank you.

Service is bad , we was wearing for almost 1 hour and the manager was trining Someone and instead…read moreof open one more window she was giving a bad attitude to all customers, never coming back to this location, Everyone needs a good customer service trining I give them 1 star because no option to give them 0.5 , Anyway the security is a good man , he was trying to cover all the issues coming from the manager or cashier