Dr Jill is the best in her field! We got new hearing aids…read morefor the first time a month ago and I been hearing conversations with people at our table and not just the back ground music. Easy to use and adjust on my phone. Thank you Dr Jill and excellent staff and service !!

What a great audiologist ... her attention to detail and making sure that I understood everything…read moreis above and beyond what was required. She and her staff are so friendly, patient, knowledgeable and kind! HIGHLY recommend ...

I stop by on Wednesday, March 10, 2021. I am so glad I did. They are in a very convenient location…read morewith great parking. The receptionist, Serena was extremely pleasant to talk to, and seem to understand what I needed. The audiologist has a lot of experience in tinnitus, and I am confident in the care she can provide. Molly Parker

Daniel visited Hope Hearing & Tinnitus 11 months ago, with the promise of receiving relief from his…read moretinnitus. When he got there, he was greeted by a staff that was overly excited... apparently just for his dollars. Fast forward a bit, and after shelling $5400 (yes, over $5k) for devices that just have audio playing wave sounds (in other words you could just put a wave track on your phone/airpods and save $5400), he was never provided with the right insurance codes necessary for reimbursement. After countless efforts to hear back from the clinic, they simply never communicated. After about 6 months, they finally decided to respond with a written agreement which stated that if those devices were returned to the clinic, and any "talk" online about his experience was deleted, he would get a full refund. Lies... It's been several weeks since the devices were returned, and not only has he not received the promised (and legally agreed upon) refund, but the clinic once again is not replying to emails. Hope Hearing & Tinnitus is a total scam, from top to bottom. And the real problem is at the top. Save your dollars & go elsewhere.

I had the best experience and superior quality care w/ Mark Bakkum and his staff…read more Each time I went in I was greeted w/ the warmest welcoming and was never rushed during my appointments. They made me feel like they appreciated me as a customer and not a number. Highly recommend this location!

Evidently the hearing aid agreement doesn't matter. I dealt with Lauren Royer for my fitting and…read morepurchase. I understand she is the daughter of Helen Royer. During my 2nd visit I was told that was my 3rd & final visit even though my records show different. My Contract shows my 3 year manufacturer warranty expires 7/02/2027. (the rest of the spaces on my copy of the contract where left blank) Also my contract says each follow-up visit not to exceed a per-visit fee up to $65 per visit after i have exhausted the three included follow up visits. Lauren informed me they are now charging $125 per visit. After I returned home I looked into my paperwork and called the 'Royer Hearing Aid Center' to let them know what i had found in my paperwork. I did hear from Helen Royer and now I know why the daughter is so confused!! Helen was very upset i called the home office with this complaint, she said her Husband is the Agent and she and her daughter work there, i guess you might say it's a family plan She called me from a car phone and adding her daughter on a conference call. She was very rude and talked over me. I will NEVER purchase from Beltone again after dealing with that Family!! Hopefully this helps someone else before they make the mistake of trusting them. Thank You, Charlene Meier

My elderly father who is new to Iowa was seen for worsening hearing loss at Iowa Audiology in…read moreCoralville. He and I were very pleased with the experience. We received valuable help in dealing with real time hearing aide issues and guidance regarding future treatment options. All was provided with kindness, efficiency and professionalism.

This professional service was awesome! I forgot to bring my charger while visiting in the area. One…read moreemployee stayed late on a Friday afternoon to loan me theirs for the weekend! Their actions saved me from a weekend of deafness yo a lovely visit with family who I had not seen in over 2 years! Thank you!

Had been skeptical for years but got to the point where I was convinced I needed to try something…read more Mackenzie Emery, the HiS, is very skilled, is a wonderful caregiver, and definitely helped me gain confidence. She delivered me the devices today took time to explain everything and walk me through the app and so far they are working fantastic,

This has been a fantastic experience 100%. I have had my hearing aids for several months. Highly…read morepolite and professional staff. Dr. Arab is excellent. She worked with me to get exactly what I want and is insurance savvy. All questions were positively answered. The experience couldn't be better in my eyes. If you want to stop asking "what?" or "huh?" too many times a day, this is the place to help you out. I can highly recommend it based on my experience. The only disappointment I have is that I didn't go a few years earlier.

Great service! Students are thorough and knowledgable. I'd recommend anyone come here for top-notch…read moreservices.

I have been dealing with Sandy at Coralville office for a few years now, and she is very good to…read moreme. I needed service for my hearing aid last year and she got me right in, then when I got home I had another problem with it and she talked me through it on the phone. She also has the best receptionist/scheduler around, she is so freindly and makes me feel right at home when I am there. I am upgrading my devices this week and there is no question that I am returning to Concept for this.

Over a few years I noticed that I was missing hearing some important information at meetings. I…read moremade an appointment after hearing Melissa on the radio and let her test my hearing. She was thorough and explained the sounds I was missing hearing and made a recommendation on what I might need. She gave me price points to consider and we went with the middle of the line hearing aids. Wow, is all I can say. I can't believe what I have been missing. I urge everyone to go sooner rather than later, and ask for Melissa when you make your appointment. She has made some adjustments to my hearing aids and I am in love with them. They are comfortable and discrete and I highly recommend Melissa to everyone all the time!!! Melissa is definitely a great asset to Concept, she has accommodated some odd-ball appointment times for me and even has shared with me that she would even make a home-visit for my aging mother. That is definitely going above and beyond, and Melissa does it all with a smile.

Dr Harmon is the best! She is very trustworthy and knowledgeable. If she doesn't know, she will…read morefind out. She has compassion. She was the one who gave me my cancer diagnosis. I just love her. And totally trust her.