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Cecil Graves

3.7 (3 reviews)
Closed • 7:30 am - 6:30 pm

Services - Cecil Graves

Auto maintenance

Auto repairs

Routine automotive maintenance

Cecil Graves Car Dealers Photos

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Gerry Lane Chrysler Dodge Jeep Ram

Gerry Lane Chrysler Dodge Jeep Ram

(4 reviews)

This location is absolutely despicable. Where do I start? The service department is Utterly…read morepathetic- filled with incompetent bird brains who's practicing on vehicles!! My vehicle was at this location for a month and the day I picked it up, It broke down on the interstate while I was going 80 mph and almost caused my kids and I a horrible accident. This is after I paid them 3600. Not only did this place sabotage my warranty, and I probably could never use it again because the service riders are Pathetic, unprofessional , with no knowledge or training ( Ashley Ray), But after my vehicle was there for the second time for the SAME problem, I'm now being told I need to cough up another $2000 to fix ANOTHER issue they found. Isn't this a reason customers pay for a diagnostic? HOW IS ANOTHER ISSUE DETERMINED?! DID I NOT NEED A TURBO?! DID YOU misdiagnose my vehicle???Those customers who left over one star are definitely receiving a kickback because this place is ridiculous!!!! There's no communication once you drop your vehicle off And good luck if you get it and it's running correctly. I would not trust them with my lizard!!!!!!!!!!! I have never received Service this low and pathetic and all my life. I should have listened to CHAT GPT instead of these loosers !!!!RUNNNN FROM THIS COMPANY!! I have left several reviews on all social media platforms and although a rep from Gerry Lane has responded stating they'd like to "resolve" this issue, they've blocked my profiles in hopes to silence me!!! This place is dishonest, unprofessional and corrupt. You state my vehicle has high mileage:this is an everyday vehicle driven for almost 6 years, are your technicians not trained and equipped to handle a vehicle that with 126k miles?! If so: 1: yikes, that sucks( point proven) and 2:vital information like this should be relayed to the community so we can make informed decisions as to whether or not a customers like myself choose to let you guys work on our vehicles or should I say experiment on vehicles ? My vehicle has high mileage, yet you all offered several times for me to trade it in:Point proven!! Y'all are a rip off, trained to get over on women who you believe are vulnerable and gullible! Despite your response to my initial post- you're a service department, if it weren't for issues, you all will not be in business !!!You're in business to SERVE! DO BETTER, FIND BETTER, BE BETTER!! I will not be silenced and I hope every woman sees this review and NEVER Patronize your service department!!!

This location is absolutely despicable. Where do I start? The service department is Utterly…read morepathetic- filled with incompetent bird brains who's practicing on vehicles!! My vehicle was at this location for a month and the day I picked it up, It broke down on the interstate while I was going 80 mph and almost caused my kids and I a horrible accident. This is after I paid them 3600. Not only did this place sabotage my warranty, and I probably could never use it again because the service riders are Pathetic, unprofessional , with no knowledge or training ( Ashley Ray), But after my vehicle was there for the second time for the SAME problem, I'm now being told I need to cough up another $2000 to fix ANOTHER issue they found. Isn't this a reason customers pay for a diagnostic? HOW IS ANOTHER ISSUE DETERMINED?! DID I NOT NEED A TURBO?! DID YOU misdiagnose my vehicle???Those customers who left over one star are definitely receiving a kickback because this place is ridiculous!!!! There's no communication once you drop your vehicle off And good luck if you get it and it's running correctly. I would not trust them with my lizard!!!!!!!!!!! I have never received Service this low and pathetic and all my life. I should have listened to CHAT GPT instead of these loosers !!!!RUNNNN FROM THIS COMPANY!! I have left several reviews on all social media platforms and although a rep from Gerry Lane has responded stating they'd like to "resolve" this issue, they've blocked my profiles in hopes to silence me!!! This place is dishonest, unprofessional and corrupt. You state my vehicle has high mileage:this is an everyday vehicle driven for almost 6 years, are your technicians not trained and equipped to handle a vehicle that with 126k miles?! If so: 1: yikes, that sucks( point proven) and 2:vital information like this should be relayed to the community so we can make informed decisions as to whether or not a customers like myself choose to let you guys work on our vehicles or should I say experiment on vehicles ? My vehicle has high mileage, yet you all offered several times for me to trade it in:Point proven!! Y'all are a rip off, trained to get over on women who you believe are vulnerable and gullible! Despite your response to my initial post- you're a service department, if it weren't for issues, you all will not be in business !!!You're in business to SERVE! DO BETTER, FIND BETTER, BE BETTER!! I will not be silenced and I hope every woman sees this review and NEVER Patronize your service department!!!

Cecil Graves - car_dealers - Updated May 2026

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