Liars - paid for next day delivery package still has not arrived 5 days later and losing business because its needed for work. Will never ever use CDW again. Don't waste your time or money with them. read more

It's a great office in a great location. There are many things around the office as far as food selections. The area around this office is up and coming and growing ever week. read more

CDW is a great company to work at and work with. I have ordered as an IT Director for years and I have now worked there for 17 years. They do think of the customer first. These complainers are people who go around all the time for the lowest prices. They don't know who their AM is because they don't purchase enough to have the same one and any one they would get would be one of the newer AMs. CDW didn't grow to over 20 Billion dollars in annual sales by screwing people. CDW got there by building trusting relationships. If you work at a company, give them a chance, you will be amazed at the enormous amount of different services that CDW does. They don't just sell laptops. read more

Everything went well when I bought the MS Surface Pro 7. Then about 6 months later the screen backlight started flickering, usually after waking up. Reboot - no better. Has 1 year warrantee. Called CDW they said it was no problem to return it for replacement. One problem - they don't have any more in stock. And no availability in sight. So what did CDW do? Charged me over$300 for a re-stocking fee!!!! Was not told they were going to do this. Total scammers!!! Mafia bastards!!! read more

Used to be a great company. I've been purchasing from them since the 90s. Their service has lapsed significantly in the last 10 years. Reps are not communicative and don't respond to email or calls. Their prices are high, too. It used to be a value-add, their service, but now it's just a high price and I only use them for occasional vendor SKU renewals. They waste so much of my time it adds even more to the cost. "Hey, who's my sales rep now?" (wait on hold for 30 minutes). "Who are you, again?" (30 more minutes.) read more

The worst electronics seller I've ever used. Stay away. Stay away. Stay away. Highlights: -Waited over 8 months for an order, while I received 2+ emails about price increases on the item. When I called to complain, I was met with unprofessional sass. -Order ended up being COMPLETELY CANCELLED AFTER 8 MONTHS, because 8 MONTHS AFTER THE ORDER I was told there was a problem "validating my card," the card I have used for dozens of orders. Speechless. -"Brandon" in "National Account Manager, Sales," cancelled my order with no warning and no response to my inquiry. These people are no better than charlatans operating out of their garage. Avoid them completely. Never order from them. You have been warned. read more

Our company have been purchasing our IT needs from CDW for years. I never had problem with them until now! I don't know if their staff was lobotomized or they just don't care because we purchased our Adobe app renewals through CDW in June. My license was set to expire at the end of August. I've been chasing down our rep for three months checking to see when I will receive my electronic renewal. He never responded. Finally I sent him a pissy email telling him to handle this now because I got an email from Adobe saying my subscription expires today. Instead of apologizing or even giving me an explanation as to why my order was never filled (they got our money), he just pawns this off to someone at Adobe. Well my license expired three days ago. I have a big fat "EXPIRED" listed in my Adobe profile so they never did a thing to renew my subscription. CDW you suck! I hope you go under. read more

I wish there was negative stars for the review. Bought a laptop on Thursday and was told delivery on Friday. No show on laptop and i called customer service who didn't give a crap whatsoever. I needed it bad so they offered me Saturday delivery. Since i needed it i agreed and was promised delivery Saturday,. I tracked the package and ups said its slated for Monday delivery now. Since they are closed weekends no response and as of this moment i lost a customer because of stupidity on there part. Never going to buy anything from here anymore. Beware of empty promises.People go to the store ands buy what you need and don't rely on CDW as they are absolutely terrible with customer service and keeping there word Sam read more

You can purchase a wide variety of items for your company including general office supplies, specialty paper, IT specialty items, phones, cable, network equipment, printer toner and more. For a decent shipping price you can get items relatively soon. Thier customer service is usually better than many of the office supply vendors which is why I gave them four stars. Thier prices can be competitives but it varies. They have online modules for customers to place orders over the internet. read more

I have yet to have a transaction that does not include a trip to hell and back. Simply put, this company and its myriad processes for every simple thing--credit card transactions, returns, etc.--makes working with them extraordinarily difficult. I've been assigned a "sales manager" who made ordering mistakes, sent the wrong paperwork, issued incorrect return information, entered credit card data incorrectly. The sales manager does one thing correctly for every two wrong things. Even a simple order for a new monitor turned into a painful process when they--CDW's fault, not ours--sent an extra $700 monitor and a $400 software product by mistake and charged the company credit card, then took three weeks and--I am NOT KIDDING--12 emails, to credit back to us. The ONLY reason we have used them a few times is price. They are one of the cheapest local computer/office products suppliers that carry a huge selection. For all the hassles we've been put through, it's worth it...barely. read more

Never purchased a thing from them, don't even know who they are. Buyers, beware. According to my bank, they've attempted to charge the account on 3 occasions, first with 0$, then with $75.25, twice. read more

CDW - Fraudulent charge on my debit card. - Office Equipment Near Me - Vernon Hills, Illinois

The absolute worst customer service you will ever experience. They flat out ignore emails, and be prepared to wait on hold for a long time to get an unhelpful person to talk to. Don't expect any willingly given communication about order status or delays. I wish our school would pick a different Chromebook supplier because this company sucks. read more

Been working with CDW for quite some time from the business standpoint. An absolutely great company to work with, especially if you get assigned a rep from CDW who work tirelessly to help you with anything and everything! If I had to pick out any negative points, one may be the pricing is a tad higher than Amazon and no real discounts for shipping, but nothing to really throw a fit over. I think the positives well overweigh the negatives though. On this particular visit, I got to go on a tour of their distribution center, which was an absolute blast. Talk about efficient, they have everything down to incredible science, whether it is asset tagging, packing, loading trucks, etc. Also got to see their command center which is 24/7 support of portions of your network that are monitored and partially run by their knowledgeable team. So even with the lame Charles Barkley commercials, this company excels in many area that can assist you from a consumer and or business stand point. read more

I ordered 4 GPU's and the order was confirmed. My credit card was charged and I was given an e-mail confirmation. 24 hours later CDW sent me an e-mail stating that the credit card (which was already charged) would not be accepted and I would be required to use a bank transfer to send the money to their corporate office. Then when I called them to ask why I needed to use a bank transfer, they claimed the products I ordered weren't in stock and they would be canceling the order. 1. You charge my credit card 2. You e-mail and state you won't accept my credit card 3. You request a MONEY TRANSFER for payment 4. Then you let me know the product is not in stock and is unavailable. The entire buying experience just seemed shady and felt like a Nigerian scam. Supposedly they canceled the order 2 days ago, but the charge is STILL on my credit card. Now I have to call the credit card company to dispute the charges etc. read more

Bought a Tecra in July via a HP small business loan. Salesperson was very nice to work with but in the end, just ineffectual. As of today, October 29, no laptop. We ordered what was shown on the CDW website, but were told three months later the the part number never existed. We were given a different part number and told we'd have to pay more money. Argued and were able to keep the same lease terms, supposedly. As of today, the laptop is currently stuck in customs with this message on the FedEx track number: "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions. No scheduled delivery date available at this time." Ordered a Tecra from them in the past and their laptop and service was awesome -- this 2018 experience has been a nightmare. Maybe Trump's tariffs or maybe CDW is not paying their vendors? CDW has changed and not for the better. Won't ever order from them again. read more

I live in Silicon Valley. Our coal mine is technology. And the previous 3 companies I've worked for have acted as vendors for CDW. The common theme between all 3 companies? A general understanding that, when it comes to value-added resellers, CDW is consistently regarded as the lowest common denominator. Yes, they have a lot of volume. But so does McDonalds. And the quality of service you'll encounter is very much the same. With most companies, when an account manager leaves, their e-mail is routed to their previous manager, so inquiries can be addressed as they come in. Not with CDW. AM's will ditch their old job and you'll get absolutely no reply from anyone when you attempt to reach out to them. Not only that, but CDW reps change territories often. And when they do, there's a 50/50 chance that they'll direct you to their replacement when you reach out to them. Half the time, they'll just delete your e-mail and move on. CDW also employs numerous kids straight out of business school. You'll encounter a multitude of greenhorns who have never worked sales before. They are unresponsive. They have no knowledge of the products they sell (which they blamelessly shrug off, since they "sell so many different products"). And they have zero tact when it comes to hustling their vendors for more margins. [For example: I can't tell you how many times I've had a CDW guy e-mail me, claiming they can get an order in if we JUST give them 3 or 5 more points... and when I tell them that I spoke to the customer and they confirmed they've already sent the order in, a PO will land in my inbox within the hour. It's embarrassing.] I've also caught CDW guys jacking up the cost on renewal or maintenance quotes, then blame the vendor for the increase. And when the customer calls in and we confirm that the pricing didn't go up, CDW squeals that you "threw them under the bus". Also, because CDW has no product knowledge, they will schedule phone calls with customers so that the vendor can answer their questions directly. CDW makes anywhere from 20-50% of margin on these orders. If the vendor is presenting the solution to the client, building the quotes, driving the deal, AND answering questions... why exactly is CDW making margin? And why are customers paying MORE, instead of just dealing with these vendors directly? What's the advantage of CDW to begin with? If you're looking to construct an IT environment for your home or business, do yourself a favor and find a small, local reseller. Do not engage CDW, unless you're looking for a headache. As someone whose worked with them for years, I can personally tell you: they do not care about any accounts unless the cost is in the 6-figure or above range. read more

I recently placed an order with this organization for a GPU, and was happy to do so as I could find no local source. The recent GPU shortage has been a bit of a nightmare, and I'm finishing a pretty nice rig which is necessary for my work. My account was quietly disabled, my order quietly canceled, and of course throughout this entire ordeal there's been no communication at all from CDW. Their support was neither helpful nor knowledgeable, and one gentleman even laughed openly while on the phone with me. I went several minutes on their chat support without a response, and the representative listed on my receipt is not actually at work. I'm not sure what the problem is, and I'm never going to find out. The utter frustration I've endured with this company is profound. I have no positive thoughts about this company and I'd never recommend it to anyone. read more

Very efficient Sales & Inventory operation. I purchased a laptop with a premium Intel hard drive just over a year ago. Hard Drive crashed a week ago. CDW was not willing or able to assist me in replacing the Windows operating system or the outlook that was pre-loaded on the machine. I spoke with 3-4 persons from this large company. No software key, no disks accompanied the purchase, so therefore I do not exist as a customer of these products. Buyer Beware, I guess. Never again. read more

CDW Chat support is the worst ever. I've been on the Queue for more than 2 hours. Agent pops up, sends greetings, then ghosted me. 2x like this. WTH, We want to spend more than $10k in CDW and this happens? I'll be bringing my business else where. NO THANKS. CDW is terrible. read more

CDW offers a decent price and is often a great place to order from if you are a corporate client. There are additional discounts negotiated based on sales volume,etc. For retail or Joe consumer store, they fail miserably. Trying to buy a $5 cable? You will spend 1/2 hr in the store. They have an ass backwards system of processing orders and if you need to get something not on the floor, then queue up and wait for the conveyor. Also brought in a Lenovo netbook here for warranty repair. They took it in (they are Lenovo authorized repair center) and then called me a week later to tell me that they do not service netbooks, only laptops. Couldn't they tell me that upfront, or at least next day? Why the fk does it take a week to figure that out? Massive fail! read more

Placed an order and received confirmation of the order. Could not retrieve order number in my account. Online chat rep said to call the Sales team. Called and was informed "Order cancelled. We had a large number of orders." No apologies. Just an arrogant sales person who did not care about customer satisfaction. 2 issues: The website should've stated out of stock. Why did they make me waste time and money calling them. They could've sent an email and informed me that it was cancelled. In summary, I would not do business with them in future. In reading through their reviews on this site and others, this seems to be their normal business method. read more

Here is a quote from one of their salespeople: "CDW is a reseller for profit company which means there will be plenty of times that we are higher than MSRP...Should you find a better price elsewhere you are welcome to do so." That about sums it up for them and for my experience with them. read more

Abysmal service and misleading sales tactics. Don't trust the website availability or projected delivery dates.

If I could give less than 1 star I would. 1) Service is shocking. 2) Their websites pagination is not functional, when you try go to page 2,3,4 or x it always reverts to the first page of your search. Have tried on multiple browsers. 3) Returns policy is effing thrash and they are also gouging on all prices :) 4) Customer service also thrash 5) I don't know where the extra 5-10% profit on items go - definitely not to their online catalogue, customer service or savings to their customers. Try shop somewhere local or just avoid at all costs :) read more

One of the best stores to buy computer equipment. This store is good for people shopping for computer equipment for home all the way up to a fortune 500 company or even a national government. This store can handle any sized order. I've been doing business with CDW for over 7 years and have never been disappointed. They have excellent customer service and have anything you could ever need in stock. You can as easily buy a home computer from them as you could buy everything you would need to equip a business, a university, or even a government office. They have a very good return policy and actually do their best to be sure you are satisfied. One thing I have noticed- sometimes their prices are not always the best. Sometimes you can save a few bucks at one of the "big box" stores. However, their customer service makes up for this. read more

I've ordered from this company twice now,and both time my orders arrived late. I placed an order for a server and drives, and when I checked out and selected shipping options, I selected the option that would get my order delivered the next day. It actually arrived 6 days later! When I called CDW, they treated me like it was my fault because I didn't call them to confirm when it would be delivered. I placed another order for a firewall, and selected next day shipping, which (I assume because it was later in the day) would be delivered 2 days later by noon. Well it was supposed to arrive by now, so I just called CDW to find out that 2 days later, IT HASN'T EVEN SHIPPED. The excuse I was given this time is that it's not in their control because their website is run by a third party and I should call them to get a shipping time. Really? This is 2020, people. What a horrible experience. I will never do business with this company again. read more

this company is a scam! every thing they spew is complete bullshit and they will have yo waiting on your items for months on end! if you dont believe me, look up other reviews. they are trying to silence their customers on their own website. if you go to CDW reviews, all you see is 5 stars and generic responses from bots saying how good their experiences are. but if you do a quick Google search, you see that its quite the contrary. i never post reciews because i have never had customer service so horrid. i encourage every one to never do business with them. trust me, the pricing points are part of the scam. i wouldnt be surprised if i dont even get my full refund after waiting three months for a product that said it was IN STOCK. complete, utter bullshit. read more

CDW - SUCH FALSE ADVERTISING. NONE OF THESE REVIEWS ARE REAL. - Office Equipment Near Me - Vernon Hills, Illinois

The company messed up my order from the beginning. They couldn't get the most basic of anything correct. I wouldn't buy a pencil from them. Don't waste any of your time with them unless absolutely necessary, then don't be surprised when they get it very wrong. I wouldn't trust any department, tech., CS, manager that works there. Tasha, Angela, Barbara, & Mike were a few of the incompetent people that still couldn't get simple things correct. read more

I ordered a Kinesis ergonomic keyboard, but thought it was wireless. So I phoned the company to get a bluetooth Kinesis; they immediately sent it. They promised to email a return shipping label the next day, so that I could get a refund on the first keyboard. But I am still waiting two weeks later. I have phoned two times, but no results. CDW is definitely not Amazon. Amazon would have made immediate arrangements for me to return the first product. I will never order from CDW again. I am running a time clock on how long it will take CDW to email me a return shipping label. So much for technology! read more

Why would anyone think I want your spammy newsletter sent to my work email? I've never had a company do that before. I'm purchasing for a large corporation, don't sent me your subpar newsletter or company updates. Also, if you're going to allow me to unsubscribe, please honor that. I've done it three times in 10 days now, I'm still getting messages. read more

During the video card shortage, CDW stood out as a company that had prices listed for cards, but a call for availability note. I called up a rep and went through the cards to find some that would be available the earliest. I was told there were listed in stock by their distributor and should arrive within 2 weeks. I paid with my credit card and got a invoice. They put a pending charge on my account for $3500, which was the order amount that lasted a few days. After the order became late, I contacted CDW and was told they would arrive the next day and would be shipped by the end of the week. I waited another week and sent a message to the sales rep via email. I received a response that said the order was on hold due to a price increase. I had not received any notification that there was a problem. I called CDW again, and was told that my order would now cost $5000. I told them that I would never authorize that much of an increase and asked to speak to a manger. After 3 fruitless hours on the phone, trying to get CDW to honor the original invoice, still never speaking to a manager. I found other that they didn't even have the parts yet. There excuse, "terms and conditions". I have a different term for it "bait and switch", they held up my money for a month and prevented me from pursuing other opportunities, and then expected to call me when the parts came in and tell me if I wanted them I had to pay an additional $1500. With the issue unresolved waiting for a manager to call back, I found other options through other vendors. That's when I found out that CDW put a pending charge through to my bank for a random $1108.32 . I emailed a cancellation notice to CDW and called the company about the random charge. At first they could not find it and wanted me to provide them a copy of my bank statement. I refused, but provided them all the information off the statement in reference to the charge, they told me that this was not good enough, they needed a hard copy of my business statement to look into it, They eventually found the charge, and explained that it went through when I was trying to get the order modified. The only modification I was attempting to get was to have them honor the original purchase price. They still can not explain the random amount and explained it should clear in 24-72 hrs. CDW could not provide product in a timely manner at the price originally sold, failed to communicate any problems, and tied up my funds so I could not pursue other options. Their closing statement to me was "Is there anything else I can help you with today?" No, I think you have done enough... read more

DON'T WASTE YOUR TIME! I placed an order on 8/21/15 and the webpage indicated that the item was in stock and that if I ordered within the next 7 hours, the item would ship the same day, so I proceeded to place an order. The following morning I had not received any updates to the order or tracking information so I went online to try to see if I could get an update on where my order was and it shows "Status: Not yet shipped." After jumping thru hoops and finally getting an agent on the phone today (8/25/15), he informs me that my order was cancelled internally because they could not verify my address. My apartment has been here for at least three years and everything else that ships USPS, FedEx or UPS has no problems finding me, but okay. At the very least you could reach out and contact me, but shoot that would be too much like good customer service. The guy on the phone was very indicative of their customer service. Monotoned, he kept stopping to breathe and sigh heavily like answering questions when you work the CUSTOMER SERVICE TELEPHONE LINE is a huge inconvenience that no-one told him he'd incur. The other two things that rubbed me the wrong way were (1) shipping charges are exorbitant; I ordered a privacy film for a laptop screen which can't weigh but a few ounces, yet shipping was just under $18. (2) their online order management system is a catastrophe. You'd think when you put in your order number it would be easy to see order details and/or cancel an order in my case - nope. You have to "request access to an Extranet" to do this. Ridiculous! Furthermore when you try to send an email to customer service, you're limited to 500 characters for the message. Maybe it's just me but usually when I'm contacting customer service, it's a complex issue and trying to fit it into 500 characters is only going to anger and frustrate me more. The moral of the story is to do what I normally do and order from Amazon in the future. And all these other retailers wonder why Amazon is eating their breakfast, lunch and dinner. Take a moment to see what Amazon does well (i.e. ordering system, reasonable/free shipping and excellent customer service) and maybe try to adopt some of these best practices. Case in point: CDW stock price is at $38.25/share vs. Amazon's stock price at $494.47. read more

Terrible experience with these guys. Ordered a pocketjet printer from them with a separate cable cord that didn't even fit the printer. Came in two deliveries printer did not make it to the door and cable did. I guess FedEx lost it had to fight with staff for about a week and a half finally got them to send a second printer. To find out the cable does not even fit the printer that they sent out. Terrible communication and didn't respond to my numerous calls and emails till days later. Won't do business with them again. Paid a bundle for shipping etc. Scotty Hammond and Suzette were my points of contacts. Kept trying to sell me a second printer without even getting the first. Now no one would ever spend $700 and not get anything in hand. Ludicrous. Scotty never responded back. read more

Worst experience in my life, a full week to receive a license code for a product, something that should have taken a day to 2 max. Rude Reps, Managers are as useless as a Deaf-mute interpreter, and rude as well (if you can get a hold of someone) and most of the time no one answers you. I will not recommend them to anyone and more so I will make sure no one in the my IT circle will deal with them, not that it matters as they obviously not care about ratings of customers as seen by 38 complains and 92% negative feedback. read more

As a whole the employees in this company have a terrible attitude. Their inclination is rarely to help and often it feels like customers are a bother. I have spent over $10,000 on computers and equipment from this company and cannot get a proper conversation. What a horrible place, all I can guess is management must be bad too for this kind of service. read more

The best tech support anywhere. CDW has top notch local employees that solve you tech problems quickly and painlessly.

Incompetence in sales and customer support. Called prior to driving 40 minutes to location to confirm my HP laptop model was supported. They said yes. Discussed with person who received my laptop to confirm they could fix it under warranty. They said yes. 3 Month old laptop confirmed under warranty by the way. Was told I would hear from them within a few days to get an update on how long it would take to repair it. Didn't hear from them. Called myself 4 days later to discover THEY CAN'T SUPPORT the model. After a lengthy discussion I asked them to ship it back and for a concession for all this hassle. They said no. Had to pay them to ship it back to me. Engineeing/technicians polite and helpful, shame their sales and customer support created such an inconvenience by providing FALSE and UNEDUCATED information. You'd think warranty means something these days... ended up paying for less than nothing and wasting hours of my life. read more

I let them know I was reviewing them and my order was cancelled by the representative apparently, no apology given.

Years ago I had a difficult time working with this company but was directed to contact them today to renew a encryption product. I spoke with Jen who was frustrated and hung up on me. This was on purpose because she had my phone number but did not call back. Some companies never change; I should not have been so naive as to call them again knowing what I knew. read more

Zero response from assigned Sales Rep over logistics. Left voicemail and sent email. No customer service.