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    CDS Installers

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

    Services - CDS Installers

    Custom cabinet construction

    Pre-made cabinet installation

    CDS Installers Photos

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    8 years ago

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    River City Solid Surface - Sample which was like the 7" x 12 " sample in store 28 days ago

    River City Solid Surface

    (5 reviews)

    We will tell the world not to use River City Solid Surfaces. We have a custom designed alcove in…read moreour new addition area. We used Home Depot to purchase custom cabinets and to order stone for countertops. There are several reasons why this company earns negative ratings and I hope that many heed my advise, because I wished I had checked here first before going with them. First, we chose our stone similarly like we did on a previous project (our master bathroom). We liked the stone we purchased from HD before, that we decided to go back and get a similar stone. However, the stone we picked looked NOTHING LIKE the samples and I called both RCSS and HD about this but they stated it was the same name. I told them it looks nothing like what I ordered or the sample. Upon going back into HD 28 days after purchase, the stone samples were gone and no longer available. Second, River City sent a template guy out to our home to measure. We had specific requirements for our bar sink and related / emphasized to the technician that the bar sink had to be in a specific location due to the cabinet style and required countertop spacing above it. We physically showed, held the sink in place and asked the tech if we needed to install a brace in the middle of cabinet in order for the sink to be placed left of center. He said no. Three weeks go by and the installers showed up with our custom countertop (over 180" length) and mounting brackets for the sink. I noticed it was in the wrong space and asked the installers to move the brackets to the space we indicated. The cutout of sink in the counter top was incorrect. The tech did not measure left of center. Rather on center of cabinet. Furthermore, the countertop was not correct in stone style. River city stated too bad and that if we wanted it changed we would have to pay an addition fee upwards of $500-1000 above the already $2k we paid. I told them it was not our fault but they wouldn't listen. Lastly, the installers for RCSS stated on install day that the template tech has made several mistakes in the past and that we were not the only ones having issues. River city was not willing to work with us. And they basically stated that the technician measured to center which we signed off on. My husband and I both stated that there was no indication on the rough draft sketch that it was in center of the cabinet - that the draft only had measurements which we didn't triple check because we held the sink in its place to be installed and the tech saw where that was. Needless to say, they are making us EAT THE MONEY- as this huge long 180 inch custom countertop which is NOT what we ordered will be dumped. I can't see anyone wanting it. On a final note, I am uploading photos of what we purchased and what was brought to us. You will see the difference. AND, you can't install a hole for a sink where it won't fit. The cabinets were installed before the template made as required. And it's clear the sink doesn't go there based on our cabinet. It HAD to be n the left side of cabinet left of center because if the cabinet pull out. Also, went back to HD to take a picture of the larger sample to show the designer Manager how they don't look the same (28 days after purchase) it was pulled from the sample wall and from the drawers. No where to be found. It's not even in there system. DONT EVER TRUST A BUSINESS WHERE THEY MAKE THEIR MISTAKE THE CUSTOMERS PROBLEM. Angelina, the rep at RCSS was also very unhelpful and rude. I can't say how disappointing it was working with this company. The only positive to say was their two installer guys were nice and sympathetic about the incident.

    The guys did a great job and I recommend them highly, the Corian countertops are beautiful and they…read moreleft detailed instructions on how to care for them.

    CDS Installers - contractors - Updated September 2026

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