I have purchased solar panels from CDL, they did not write down the serial numbers. Finally got someone out here to remove them and write down the serial number so we can hook our monitoring system up. Had a few roof leaks over the whole situation. Hired them install a pump on my with their new division. To know that I've had nothing but problems. I just replaced six leaks on the pipes this year, but it's been constant. I would not use anything to do with CDL's plumbing and this makes me rethink their electrician department. If they can't hook up a pipe with enough glue, how can they hook up electricity without burning down your house my opinion. read more

Leadership is severely lacking, resulting in ineffective management and a company that is consistently mismanaged and disorganized.

Gave me run around about ordering furnace for week and half lied to me about being on way, lost, on way never showed up, would not do business with this company no matter what problem u have, no good!!!! read more

Called to get a quote for a repair. Call center redirected me to the "head of the department". No answer. Left a message 4 days ago. No reply. read more

I was a 10 year customer of this company (heating and plumbing) until recently when i called for a plumber and they sent me 2. Stayed 20 minutes and didn't solve jack shit. Double billed me. Took them 7 months to resolve. (Not to mention the $20 "fuel surcharge". I live 5 blocks from their location.) Good riddance! read more

I have worked with mechanical and electrical contractors in Southeast Kansas since 1986. CDL is the all time worst company that I have ever had work for me. They specialize in finding "extra work" that was not included in their bid, and just doing substandard work. I will never let them work for any of my clients again. read more

CDL is an amazing, growing company! I had no idea how many services they offered until recent, and have been nothing less than impressed by everything they have done. Will definitely be recommending. read more

Do not use these peopleHad to call the electric company to actually fix the problem them to idiots it was hair

I had a problem with the blower motor in my bathroom vent/heater. My home warranty company (Choice Home Warranty) sent CDL out to do the r&r. The CDL technician told the warranty company the problem was the "heating element" and on that basis the warranty company denied the claim, indicating that under the HVAC clause they did not replace heating elements. However, bathroom vent fans are a named covered item in the policy. Long and short because of improper communication by CDL and the warranty companies policy of deney if you can, I am out a service call and my problem is not fixed. When I try to call CDL they always say I need to talk to someone else and transfer me to a recorded message. read more

Nowhere do they tell you that they have a minimum 1 hour labor charge, even for looking at something for 5 minutes and not doing any work. They sent me a bill out of the blue for $60 for doing nothing and then threatened me with legal action when I called with my concerns. Maybe it's just the supervisor I talked to, but his place seems horrible. Stay away. read more

Recently I found out, that for an unknown amount of time I was paying a monthly security service charge for a noise maker only. I had a service call for something else and that's when the Technician informed me that my system didn't have a necessary upgrade in order for my system to notify the police. Then to make things worse, they expected me, to foot the $250 bill to update my system all while they collected my monthly fee for an undetermined amount of time for something that doesn't work. In my opinion, it's the service providers responsibility to inform their customer that, "hey, we made an upgrade and it might be important for you to know that you are paying us every month, just for the hell of it". Much like my other experiences with this company, by previously using their other services, I got the typical series of responses... deny any culpability, blame the customer, argue, never offer a solution to save the business and then end the conversation on a negative note, with something like "we are still going to bill you for the service call". I do take some responsibility for not occasionally testing my system, but I also expect the company who sold me a bill of goods 6 years ago, to also inform me that the equipment I have no longer is compatible. To assume that it's my 100% fault, when security systems aren't my forte and I have plenty on my plate trying running the everyday operation of my business, just seems wrong to me. Much like the other problems I have had with this company, all it would take would be an apology, an explanation without arguing/ placing blame and a solution compromise. All of this could possible avoid a negative review, along with a chance to save the customer for years to come. read more