I had such an amazing experience at this T-Mobile store, thanks to Leslie and the other staff…read moremembers! My sister, father, and I came in on Christmas Eve to switch plans and get new phones, and she made the entire process so easy and enjoyable. Leslie was incredibly kind, patient, and knowledgeable. She walked us through every step, answered all our questions, and made sure we felt confident about our decisions. Even on a busy holiday, she never rushed us and kept such a positive attitude the whole time. The entire staff at this location was kind and attentive. We honestly had a blast throughout the process -- which is not something you usually say about switching phones! 10/10 recommend this store. Thank you for making our Christmas Eve such a great experience!

I switched to T-Mobile because of their buy two lines get one free promotion. Based on that offer,…read moreI convinced multiple family members to leave AT&T and join me. Shortly after I was told that if I ported one more number, I would qualify for an additional free line. It sounded like a great deal until it wasn't. From the very beginning. There was a billing issue, I was charged for four lines when I should have only been paying for three. I contacted customer service and they assured me the promotion would be reapplied. But every single month the same thing happened, the promo would show up then mysteriously fall off again. This went on for months. Eventually, I was told to go into the store and speak with a manager when I tried, the location was under renovation for a long time, they were operating out of a temporary set up, and I was told to wait until the store reopened so everything could be fixed. So I waited. When the store finally reopened I spoke with the manager and explained everything in detail, I even provided the exact date and time of my original visit along with the employee who helped me and promised me the additional free line. I asked the manager to check surveillance footage and verify the interaction. After looking into it, the manager admitted that he could see why the employee made the promise; however, the manager said I didn't actually qualify for the promotion because my account was too new at the time. The promo would've applied to my account had it just been a few days older. That explanation doesn't change the fact that I was promised a free line and that promise is the reason I ported another number over from AT&T. I asked the manager to escalate the issue to a supervisor and find a resolution once again I was told it would be looked into almost a month passed and nothing so I followed up with the manager and eventually I got a response saying that they tried to apply the promotion, but it kept falling off. In other words after nine months they repeated the same failed fix over and over with no actual resolution. I am still being charged for four lines instead of three. I wrote the manager again, and I am being ignored. This is not just poor customer service it's false advertising. They made promises to get me to switch carriers and when they couldn't honor it, the response was essentially "sorry, nothing we can do." Be very careful with T-Mobile promotions, GET IT IN WRITING. What they promise upfront may not be what you actually get and trying to fix it can turn into a never-ending cycle with no accountability.

This review is strictly for the customer service Steven provided me with. I called about 10+…read morenearby AT&T stores and although everyone I spoke with was friendly, Steven at Orchard by far was the most helpful!! He saved me a trip to the store and offered all the alternatives he could for my urgent need. He knew his stuff too! Thanks so much Steven!!

Went in to get a new phone and Clinton was so kind! He made my family feel welcome and was very…read morepatient with our many questions and requests. He double checked inventory and helped us get the best deal. While waiting for the new phone to set up Clinton made conversation and made me feel like a valued customer! GIVE HIM A RAISE!!!!!

Walked in to do a simple return. The disrespect was bad and they didn't want to help us. Nobody…read moreelse was in the store and there was two employees. All we had to do was a return and they said that they couldn't do it. We showed them that the email from Atat and they started talking Spanish to each other. In Spanish they said they could return but would rather not deal with it. Little did they know I speak Spanish (I'm white) so they came to us and told us they couldn't return it. They told us we just had to print the return and drop it off at UPS. I'm just shocked and wouldn't recommend those employees to anyone. Again, nobody else was in the store. It's not like they were busy, just lazy.

Karla was fantastic! Haven't had this caliber of customer service from AT&T ever! She was super…read morehelpful and Yi will hunt her down when I have issues with phone again! Thanks Karla! Your help made all the difference!!

Excellent Service! Peace is a awesome sales specialist! Upgrade my phone. The entire experience was…read moreseamless. After being hesitant to upgrade my phone for years his approach made the sales upgrade simple and worthwhile! This guy has years of experience in cellular service and his team is great for their dedication to service others. Check them out. I got a Verizon Wireless box from them a year ago and several products over the years! Their location is in a great shopping district with lots of restaurants and shops Thank you very much

Supposed to be open at 10. Waited outside until 10:40 then left. If you are going to open later…read moreplease post. I couldn't pick up my new phone.

These guys are absolutely amazing. They're professional, fast, know what they are doing, friendly…read moreand absolutely amazing. Twice now my daughter needed help with her phone and twice they have gotten us in and out within half an hour. They got us the quote we needed for the insurance company, gave us a reasonable price, and were extremely reasonable. They were professional and knew what they were doing. I highly recommend them!!!

Formal Complaint filed with Better Business Bureau. Ill be talking to my lawyer later today. Don't…read moregive this business your money. Walked into business today. They refused to fix the failed cellphone. After a few weeks of use the $400 pixel 6 pro screen fails conveniently after the 14 day trial period and we're on vacation!