Rudest customer service I have ever gotten. This man does not need to be employed in customer…read moreservice period. I won't be back!

Used to be my favorite vape shop. But I believe it's time to find another. They seldom have the…read moresame vape when I return. I've been told many times they will contact me when stock comes in (never have been contacted) Recently prices have skyrocketed on small cheap accessories (small tip used to be$1.99 now is $6.99) But the final straw.. bought a disposable that stopped working in less than 24 hrs and they refuse to exchange it. Considering the hundreds of $$ I've spent there (which they can see by my phone #) You would think the least they could do is replace a $30 disposable. Done.

We love visiting this store. They have great customer service and everything you need concerning…read moresmoking, vaping, and delicious edibles - including healthy CBD, Kratom, and tobacco products. The glass pipes are amazing, the staff is very friendly, and the parking is really easy. If you're ever enjoying a day in Saint Charles - beautiful historic town with attractions - visit Mr. Nice Guy

The girl that's cross eyed with glasses is super rude. Made me want to walk out of there as soon as…read morepossible. She is not helpful at all.

I don't leave many one-star reviews, but this business earned every bit of it. And not even that…read moresingle star truth be told. I was sold a product that was represented as something it was not. The moment I realized it wasn't what I had asked for, I immediately told the employee I didn't want it. Instead of standing behind the sale and making it right, they refused to refund my money and tried to push store credit instead. Why would I accept store credit from a business that had already lost my trust? The customer service was dismissive, unprofessional, and made it clear that keeping my money was more important than treating a customer fairly. To make matters worse, the cashier struggled with a basic cash transaction, which only reinforced my lack of confidence in the business. The store itself felt run-down, poorly maintained, and full of outdated, overpriced inventory. The overall atmosphere was unpleasant enough that I couldn't wait to leave. Businesses make mistakes. Honest businesses fix them. This one chose not to. They lost a customer for life, and I'll be sharing my experience with anyone who asks where not to shop. There are far better smoke shops in the St. Louis area that value honesty, professionalism, and customer service. Save yourself the frustration and spend your money somewhere that actually deserves it.

I'm ashamed to say I've been here. The vibe is super gross. You have to buzz to get in, to get in…read more Don't make direct eye contact with anyone and you might be fine--though I'm honestly not sure. I've seen several employees here with guns hanging out of the tops of their sweatpants (this was before they were allegedly raided, shut down, and then reopened), which, frankly, I saw coming. They sell glass, a decent vape selection, "water pipes", hookah (mostly gun related designs), hookah accessories, wrapping papers etc. they even used to have a thc slushie machine. Which didn't feel legit and more than likely wasn't legit as its presence was unaccounted for after the alleged raid. They only take cash and run it through a Clover POS system, claiming it's for "inventory management." Odd. Clover isn't meant for inventory management; it's often used by business owners who don't really understand what "effective credit card processing rates" mean and have loose definitions of shrinkage numbers. Overall I give them one Star for the store itself and a second Star for the hustle.

I love this place amazing people worl there the owner is always nice and kind been going here since…read morei was 3 am now 13 and he always greets me and if you are ever short he saids its ok to not worry about it he has given me free things amazingly gretted every day

I want to give this place 5 stars because the owners are very friendly and I've never received…read moreanything but kind service and good deals from them. However, lately there's been this man working there who literally yells at customers, belittles people, and is just flat out rude!!!! I've been coming in here for 10+ years and last night was the first time I've ever abandoned my items on the counter and walked out. In front of me, a man was attempting to buy something, but was unclear on the price. The man was screaming at him, saying in 20 years he's the only one who ever complained about blah blah blah. I looked at the man and asked him why he was going to give that man his money when he had been treating him so poorly. The man then turned his anger onto me and began yelling at me. I told him that I was sorry, but I would not be going in there again until someone else is behind the counter. Please fire this jerk. He's hurting your business and I want you guys to stick around.

Terrible experience there is an old lady that works here with no ideas how to use a credit card…read moremachine. She tells me I have a big discount for my 3rd time being here but she obviously can't see because after 10min of waiting she had to have this young girl help her who took away my discount because I had been there 4 times. Honestly there are about 100 better dispensaries if you wanna wait a long time come here. Honestly just use this place for the discount and after the 3rd time never comeback. All and all stupid place there prices are way over normal dispensaries!

Very patient & courtesy. Polite. HIGHLY RECOMMEND!!! I even…read moregot a shirt while there!! Thanks!!! A++++++

I came into town and wanted to stop at a dispensary. I just picked one on Google. Glad I found Heya…read morewellness. Ahmad helped me out. He was amazing. I was set my whole trip and definitely didn't break the bank. Everything was affordable and top shelf.

Great experiences both times I've been to this place! Helpful staff and cool interior design!read more

0/10 service. My daughter Mykailegh is 16 and bought a vape here! When I confronted them they threw…read morethe cash register at me. Fellow mothers beware!!!

Didn't have what I needed, but was a genuinely nice guy and gave me information about some other…read moreshops that might have what I need.

Everyone is always super helpful at this location of Mr. Nice Guys. A few weeks ago, I went in…read moredesperate after I had two batteries break down from another company and both of the staff were incredibly helpful at helping me find a replacement. They were also both just very friendly and kind. I'm completely blanking on one of their names but the other person was named Gray. Both people were great! And I'm glad to find that they carry Delta8 products! The only reason that I didn't give this location 5 stars is because there's no designated disability parking. And the regular parking is very difficult for those of us with disabilities because it's at the bottom of a steep hill. If this could be remedied, I would change my rating to 5 stars.

Terrible service overpriced, low selection owners a dweeb, and doesn't know what he's talking aboutread more

This place has all your vape needs. The store is so clean and organized. The staff is so friendly…read moreand knowledgeable!