Best customer service with these guys here. Bought a lookah and had issues with it. Took it in and…read morepretty much gave me a bunch of option that'll they'll do to fix the situation. I would recommend everyone to them and they'll take care of you. Thank you again zeevapor!

absolutely horrible customer service. paid full price for products that never came and forget about…read moresending an email, talking to a "bot" on the site that claims they'll reach out and never do. if you pay online say goodbye to your money smh

Sold me expired vape juice. Vape juice Best Buy date is 02/2022... do y'all not check your…read moreproducts? I just noticed this when explaining that the juice was trash to a friend. No wonder. It's over a YEAR EXPIRED. Wtf guys... wtf

These guys are pretty kool, they got good prices and keep getting new products. They always good…read moregood deals too!

By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

Great selection of Kratom hydroxy wonderful help from pain traveling for business. Great people…read morecome check it out.

I use to buy all my vape supplies from this store as well, until they sold me a faulty vape and…read morerefused to replace it. On July 3, 2025 I purchased a vape here, and then went out of town for the weekend for the holiday. When I opened the vape, it had no taste except a burnt taste. I could not even use it, because it tasted so horrible. When I returned on Monday, I went back to the store, and the manager was not there. I explained to the associate that was there what happened, and he called the manager/owner to review with him. I requested only to exchange the vape with the exact same brand and flavor, and did not request any money back, and showed him that the vape was still on 100% indicating I had not used it. The associate tells me "No we cannot exchange that, but I can sell you another one". I explained to him that I was in there every week/every other week, and was a loyal regular customer. He still told me no he would not exchange it for a working vape. I then told him I will not buy a new one, and that they should have a sign posted to inform customers that there are no refunds/exchanges even if the item is broken upon purchase, and that they will now lose a loyal weekly customer. The associate just shrugged his shoulders, and walked away. I walked out, and told him I would never return and I have not. If you purchase from this store, and they sell you broken items, there is no customer service at that point. Sure they are really nice when your actively buying things, but there is no accountability when they sell you broken products. Enter at your own risk with this place.

These guys are fantastic! I'm very familiar with smoke shops, and these guys are the BEST!…read moreFriendly, knowledgeable, and very pleasant and will go the extra mile to get you what you need! Huge selection & great prices

We come all the way from Plainfield to him because he has great customer service and wonderful…read moreprices. He'll beat anybody's price. Go check them out.!!

Excellent service, wide variety and a competitive price point! We definitely will shop here in the…read morefuture.

Came in for some CBD oil. Good value, variety, and knowledgeable staff. Staff was able to walk us…read morethrough the different oils, and even edible options for CDB. They had a variety of vape pens and vape juices. I didn't see any hooka, cigarette, or similar tobacco products. I'm not interested in those, so I wasn't seeking them out. Parking can be a bit limited since it is just street parking so heads up.

Nice place! Visited for a vape when in town, very nice staff, zack helped me out with everything I…read moreneeded .

Went there three times today trying to pick up some new cores for my vape. Three times there was a…read moresign on the door saying "Back in 1 hour". This place is closed more than it's open during normal business hours.

Helpful and friendly staff, including Omar, Billy B, and a female whose name I can't recall, but…read moreshe has beautiful hair, and friendly, too. The customer service and on line chat option is also very helpful.

Will who's apparently the manager likes to talk to people like they're below him. He has a serious…read moreego issue. Won't ever be back to any of these locations. Guy raised his voice at me and then didn't like when I asked why he is trying to belittle me.