I bought a new Kia K4 from Kayla at World Car New Braunfels! She was so personable and made this a…read more100/10 experience. Super kind and easy to work with. Very thankful that I got to work with her. Plus this car is absolutely stunning. Finance man was cool too!

The finance department here is absolutely horrible. I bought a brand new Sportage. One would…read morethink that Kia has a strong 5 year warranty and a 10 year powertrain warranty. The showed me some verbiage from the owner's manual which they implied means that after 12 months, most things won't be covered!! After hearing that and being fearful, I bought the extended warranty. The next day, I dug into the owner's manual myself and found the portion they referred to is under a limited liability section which clearly states that if the item is normal wear and tear or is damaged due to customer inflicted damage/neglect, THEN the warranty is not valid...that is essentially what every single manufacturer says. Of course they aren't going to repair stuff a customer broke or brakes that will eventually wear down. That is completely different than the fear based tactic they initially pushed of most things won't be covered after 12 months so you need an extended warranty. After informing myself, I contacted Finance department to cancel the extended warranty. The emailed me a form that I had to fill out and send back to them. I completed and sent back the form on May 22, 2026. After not hearing from them after a month or so, I decided to follow on June 29th. As of today July 1st...absolutely no response. I called the extended warranty company and they confirmed they have not received anything from the dealership. Needless to say, I was pretty upset...bunch of crooks. To add insult to injury, my car already has a check engine light on with 2300 miles! Call service department and they can't get me in til next week AND loaners are not automatically provided. Have to wait 3-5 days for a tech to diagnose before a loaner is offered (if available). How am I supposed to get back and forth to work with that crappy service? A new vehicle shouldn't have check engine light within it's first few weeks. They should consider that and try their best to make the situation right. There's a reason they have such low reviews on here...I tried to get service at other Kia dealerships in the area for the check engine light and they have the same BS loaner process and slow to diagnose when the Kia app already provides the code.

I'll start by saying that I had a unbelievably amazing experience at this dealership. I've had my…read morenew truck for a week now and it's been nothing but pleasant. On the Saturday of my purchase I had been to 5 different dealerships and received the same pushy greedy behavior that you'd expect in a car salesman. Very unwanted and while at another dealership in San Marcus waiting for a truck that they were advertising (it wasn't even there) I was looking at a 2020 F-150 from this dealership in New Braunfels. I called the location and got connected to the BEST salesman I could have asked for, Doug. Doug was very professional, personable, friendly, and just flat out helpful. When connected to him he was able to locate the vehicle to make sure it was there to look at unlike the other location I had just been to. When my dad and I arrived Doig had brought the vehicle to the front so it was easy to get to. Once I went for the test drive and looked over the vehicle I was very happy and ready to purchase. I was anxious because I had never purchased a vehicle before and had not had any good experiences up to this point. Doug made it very simple and easy to understand what I was needing to do, he helped me with my trade in and got it as close to my desired trade in amount as possible which other locations wouldn't bother to do. The finance guy Mr. Ramirez was also very helpful, he made everything simple and pointed out and explained everything I was signing. Thank you so much Doug for the amazing service a pleasant experience with buying my first truck. I will recommend you to anyone I know that is needing to get an new vehicle.

GO SEE DOUG!!! My experience at Bluebonnet was EXCELLENT! From the moment I sent the inquiry online…read morelooking for a tow rig, to the customer service assistant that connected me to Doug Baswell, to the Sales Manager Taylor, financing, the whole thing was a GREAT experience! I was looking for a very specific piece: White Dodge 3500, crew cab, 4x4, 2012 or older (*pre DEF fluid) HO Cummins, Automatic, low mileage (@100k or less), 40/20/40 front seat, and then must pass my visual inspection. and it did, almost, more below ;) DOUG NAILED IT! He looked and looked, found me the exact truck at another lot. I came down, and knew I liked the truck. while walking around it, noticed some condensation in both headlights. fast forward a few weeks after they had cleaned it up, and I took delivery, I noticed during rain and car washes, the condensation continued relatively regularly. Long story short, one phone call to Taylor, a few days later drive down, and met Coby, service manager. Coby was AWESOME! I came in, was introduced to him, he walked out looked at it, and asked me to schedule another day, he wasn't expecting me. When I explained how I had scheduled this day, he handled it like a pro, and made me feel great about my decision to do business there. Service after the sale is paramount! I prepared for a few hour wait, settled into the customer wait area and working on my laptop. No sooner than I finished a few emails, Coby returned keys in hand, big smile, and says "It is all ready to go Mr. Adams!" ... I was blown away. Hands down I will be a loyal advocate, and it is no wonder people drive so far and wide to buy from this great family owned company! Great Job to the ENTIRE team at BLUEBONNET Certified!!! Happy Customer, John and Meme Adams

Had another amazing experience buying our latest Z-71 Tahoe at Valmark Chevrolet. Chris Young has…read morealways treated us like family there and his team of Don and J Michael are all the best. It was a pleasure buying this vehicle. Truly a first class experience working with this group!!

Lack of efficient operations and customer service. My car had a few recalls so I made an…read moreappointment 2 weeks before I brought the car in. After holding my car for a few days, I was told that they did not have all of the parts so I would have to come back. 1. They should have made sure that they had all of the parts prior to my arrival or give me thr choice to reschedule. 2. I asked them to wash the outside of my car, they said they won't if its raining (it would still take the dirt off) 3. Due to the rain, they left muddy shoe prints all over my interior, even the carpet area. I asked if they could clean the inside and they said, you didnt purchase the car from us so we don't clean the interior. Horrible experience in total and my 2025 equinox still has unfixed recalled parts.

Just had an absolutely wonderful experience buying a vehicle! I worked with D'Anna (sales rep) and…read moreBrian (finance person) and they were so helpful! If I could give more than 5 stars I would! Btw the manager did mention since Jan 2019 theyve cleaned house & have all new staff. D'Anna helped us find the perfect vehicle we wanted, it turns out that someone else was also interested so she was able to work with Brian to speed up the process so we could start signing documents, D'Anna was even running between building trying to help us while not making us go back & forth. Not only did they go the extra mile but we had a toddler with us so it was great they worked hard to speed up the process & helped us so much. They even offered to deliver the vehicle to us which is incredibly helpful. I also like that they were able to process the financing here, not in house, but figure out which banks had the best rate for us as well as title so we were able to take care of everything in one place. We will be needing to buy another vehicle later this year & will certainly be coming back to work with D'Anna!

I purchased a 2020 Jetta in December of last year. I also purchased the warranty (Assurant)). My AC…read morewent out and I had to take it back to Mazda bc I have a 40 mile tie back in the warranty contract. I took the vehicle in on Monday at 1pm. It is now Thursday 9am. I have tried to call the service department I have left messages and no response. When I called around yesterday I was able to talk to the service manager for the Kia service. He advised me that they let go of the service representative yesterday. He told me that we follow up and see what they can do and someone will call me back. No surprise no one called me back. I just want to say if I could give a negative review i would. I also wanted to mention if you ever have to buy a warranty contract do not purchase anything that is tied to Assurant. They clearly are not in for customer care just the all mighty dollar. They would not even help me to try to get the car released from the 40 mile tie back so I can take it to another service department. I forgot to mention that Mazda can not work on my car so it has to go to another department. I will never buy another car from Wolrd Car family if this is the type of representation they are going to provide. I ask the question where has customer service gone?

Where do I start? As it turns out, I still might buy a car here just because of my circumstances…read more BUT, I have to say that I hate dealerships with uneducated, pushy salespeople. My sales guy was ok, but didn't really listen to what I had to say. I'm really an easy sell but don't get pushy and try to make me do things that I don't want to do. I love the carmax approach...While it isn't the cheapest way to buy a car, you don't have to do the back and forth thing with the sales manager just so you don't get screwed. Anyway, the finance guy was cool and comfortable but I really hate the sales process at places like this. Long story short...the only reason I would be buying this car here is because they had exactly what I wanted. But I don't even think I am getting a totally fair price. Beware of pushy salesmen.

Dear Management, I…read moream writing to express my disappointment with several recent experiences involving your dealership. Approximately one month ago, my family negotiated the purchase of a vehicle and completed the necessary paperwork in advance. When we arrived to finalize the transaction, the agreed-upon terms had changed from what had previously been discussed. As a result, we left without purchasing the vehicle. About a week later, we decided to move forward despite the changes because we still felt it was a reasonable deal. We arrived with financing pre-approved and most of the required paperwork already completed. What should have been a straightforward transaction instead took nearly eight hours to complete. During that process, information was misplaced, documents had to be resubmitted, online forms had to be completed multiple times, and paperwork had to be redone in person. It was, without question, the most inefficient vehicle purchase experience we have ever encountered. More recently, we became interested in a used vehicle listed by your dealership. We specifically requested a copy of the inspection report before making the trip to the dealership. We were told it would be provided the following day. Instead, we repeatedly received requests to "come in" without receiving the information we had requested. A few days later, we were informed that the vehicle had been sold. When we explained that it was the only vehicle we were interested in, we were later told that it had not actually been sold and that there had been a mistake. Since then, we have continued to receive inconsistent information. The common theme throughout these interactions has been poor communication, lack of follow-through, and an apparent focus on getting customers physically into the dealership rather than providing the information requested. Mistakes can happen, but the repeated inconsistencies and inefficiencies have significantly diminished our confidence in your organization. I am not writing simply to complain. I believe management should be aware of how these experiences affect customers and the reputation of the dealership. We wanted to do business with your organization, but the process has been unnecessarily frustrating from start to finish.

I actually started the process online, and J Flores was ready for me when I got to the dealership…read more From the beginning, he made everything easy, fun, and completely stress-free. He took the time to answer all of my questions, never made me feel pressured, and helped me find the perfect Mustang for me. Buying a car can sometimes be overwhelming, but J made it an exciting experience from start to finish. He was friendly, knowledgeable, and genuinely cared about making sure I was happy with my purchase. If you're looking for a great car-buying experience, I highly recommend asking for J at Bluebonnet Ford. Thanks again for making this such a fun experience!

Ford Service Very…read moredisappointed with my recent experience with Bluebonnet Ford's service department. I brought my 2018 Ford F-150 to Bluebonnet Ford for its 90,000-mile service. Shortly after leaving the dealership, my check-engine light came on. I subsequently had the truck inspected and was given an estimate of nearly $3,000 for a right-hand catalytic converter, including approximately $1,140 in labor and $1,674 in parts, before tax. What concerns me most isn't simply the cost of the repair. It's the timing and the overall experience. When a vehicle leaves a dealership immediately following a major scheduled service and then develops a check-engine issue shortly afterward, I believe the dealership should be willing to take the customer's concerns seriously and clearly explain whether anything done during the service could have contributed to the problem. I understand that vehicles can develop problems unexpectedly, and I don't expect a dealership to repair something for free simply because it happened after a service appointment. What I do expect is transparency, communication, and a willingness to stand behind the work performed. I've also found the pricing for repairs at the dealership difficult to justify without a very clear explanation of the diagnosis, labor, parts pricing, and alternatives. Bluebonnet Ford has a large service operation and plenty of positive reviews, so perhaps my experience is an exception. Unfortunately, my recent experience has left me questioning whether I want to continue using their service department for my truck. I hope management will take this feedback seriously and review what happened.

I want to recognize Nick in the parts department for assisting my husband on 2/18/26. Thank you for…read moreyour kindness!!

Worst experience with a service department. Made an appointment to get my car looked at because of…read morea check engine light. I bring it in on the day of the I was scheduled. Now this is the very first time I've ever had to bring it in since purchase. Only to be told it will be 2-3 days DAYS! Before they can look at it. Not including weekends. 2-3 business days. They also have ZERO rentals available. I took the day off work to bring in the car. If anyone would have explained this before coming in. I would have found someplace else to take it. They are lucky I can't give them lower then 1 star

I purchased a 2008 Chevrolet Silverado in January. Marty and Paula could not have been nicer or…read moreeasier to work with. No high pressure selling, answered every question I had about the truck and Marty did all the minor repairs that were needed. So I know it was done properly. I will most certainly be buying from them again. Scott Duliban

From the owner: Americar Auto Sales is an independent family-owned Texas Auto Dealer with over 30 years of…read moreautomotive experience. They take pride in stocking very clean pre-owned autos, trucks and SUVs. There is always a wide variety of makes and models to choose from. Their primary goal is to create the relaxed, but knowledgeable atmosphere that makes shopping for your next automotive purchase an enjoyable experience. No gimmicks; just straight, friendly business.

Jerry and the crew at Trophy Motors went the extra mile to make sure I was happy with my purchase…read more I am very happy with the total experience and will do business with them again without reservation. They maintain a great selection of pre-owned and classic cars. Thanks Jerry!

I purchased a 29 year old 1996 Corvette from Jerry on the Internet, loved the car from all the…read morepictures he and Mike sent me and wired them the money without ever seeing the car in person. When I arrived at Trophy flying in from Miami I was very impressed at the condition of the car and that it was much better than they described! How many owners pick you up from the Airport, buy you breakfast, and then have his team prep the car for a drive back to Miami? Jerry did that for me! Car drove the over 1300 mile trip without incident and was just as trouble free as Jerry said, I was impressed! Great people to deal with, don't hesitate to make a deal with these people!