I am always pleased with the services provided by Cavensigh Kia-Jonesboro. The place is comfortable and clean from the interior to the exterior which makes the wait time pleasant. read more

I will reserve my rating until I see if they will honor their military discount. So far I keep getting the run around. No one wants to take responsibility. It would have been a deal breaker if I'd have known from the start read more

I'm going to rant this morning! I was upset last night and still am this morning. I have been wanting to get a larger SUV. So, we go to Cavanaugh Kia Jonesboro, where we purchased my smaller SUV in November 2019. Let's just say they have promised new vehicles to other customers. I was told that their was a vehicle on the lot that I could purchase. But from the time we entered the car lot... we felt like they didn't want to sell to me. Cause my trade with them for their product had me upside down. And what's bad. Baird Ford was willing to give me more for my KIA SUV then the actual dealership that I purchased with. Never been late in a payment in two years. Always paid before due date. They didn't even try to work with us to get our payment where we needed it. They just let us leave. And said sorry. Why? Cause they probably already have it sold to someone else that's not upside down. We totally understand that our payment will go up but we are wanting our taxes and GAP insurance included... payment no more than $700 a month with everything. Who can do this for us??????? Just know that Cavanaugh KIA Jonesboro has lost our business other than my oil change. And service sucks too. I had an appointment only to have to wait three hours for an oil change. Come on!! Really!! Okay... rang over!! Have a blessed day. read more

My car has been misfiring since I bought it new. This dealership wouldn't do anything to make it right. They wouldn't even try to see what the issue was without a code popping up. I've been fighting with Kia for a yr and a half now about this issue. The first time i took it in was 2 days off the lot. The guy in the service center came out started my car for 5 minutes turned it off and said it was running fine and nothing was wrong with it. Today I am sitting at a different kia dealer and codes finally popped up for the misfire. After 4 hours they are still trying to find the root of the problem. Of Kia would have replaced my vehicle or looked for an issue when I bought it i wouldnt be in this position. I am not in the position to buy a new vehicle and they have no rental cars available at this location so im left sitting here. read more

This place has the absolute worst customer service that I have ever encountered. My car was brought to them December of last year today is January 26, 2019. I've spoke to John the service tech many times he can't even tell me when he can get it on the rack. I spoke to William in sales he seemed helpful and tried to get my car out but was unable. Then I spoke with what I believe was a general manager named Dave and he said that I was more than welcome to come get My car in to have it towed to wherever I wanted my car and have it towed to wherever I wanted. Kia corporate is the same way. I wish I never bought my kia now. Call your local Kia dealer and ask them how long it would take them to get you back on the road. Then ask yourself is this America's best warranty?? read more

I can't believe the reviews I just read. Some people just want to gripe for attention. I have been driving a Kia Soul for almost 10 years. Two recalls, a filter issue, and a digital issue in that time. The service department bent over backwards to help me, including a loner vehicle while they did the work once. They have kept my car running great for 171,000 miles and I am about to buy another Kia. read more

My 2014 Kia Sorento was STOLEN from here while in their care. They left the Keys in it and they don't think it's their responsibility to replace my vehicle If I could I would give this place No Stars!!!! First off they didn't even call and tell us this happened. Our insurance called us and told us. Then we (me or my husband) have talked to them 3 different times and they never once apologized or anything like that! They didn't even feel the need to give us a loaner car or pay for a rental! It's their fault my SUV was stolen! If the keys weren't in their then the people who stole it would not of been able to take it!!!! I will never suggested this dealership to anyone!! read more

Horrible service department and customer service. They did a recall repair on my steering column, and when they took the steering wheel off they damaged the clock spring. It took a few months for me to find it (didn't need the steering wheel heater during the summer), and I j sweat and the time gap but they were the only people to touch it. It worked fine before and now here's a short in it. Of course they refused responsibility, and wouldn't even give me a discount on the repair. Both the girl I talked to and the guy in he service department were rude. read more

Worst service ever, do not buy a Kia. Having a problem just getting car repaired and getting a loaner car. Ridiculous, not worth it. Go amywhere else! Ni customer service skills! read more

Mike and his team in the service department do an EXCELLENT job! The only negative experience was one time with the online appointment scheduling, but that was handled professionally and quickly! I feel at home when I must bring my vehicle in for maintenance. Gunnar is usually the first person I'm greeted by and he always calls me by name when I walk in the door. I would highly recommend the service department to my friends! Great job! read more

I bought our Kia elsewhere because Cavenaugh was approximately $2000 higher, but I let Cavenaugh do a simple oil change on the car and ended up on their robo call list. Come on guys... robo calls? Besides annoying me with unwanted calls you obviously don't care enough to make the sales calls personally? Doesn't get any more tacky or scumbag than that. I will never do any business there again. read more

They will make you feel like you are lucky to get financed and "I got you in a car didnt I, even with that terrible credit score" What they are really saying is, Ok, now you are going to pay thru the nose and Chrysler Capital is the only one that I could get the payment you needed at 20.61 %!!!!. Oh this is after they cast the net that gets you 15 to 18 HARD inquires on your credit report that brings down your score! BEWARE first time buyers and single ladies. The Bank would have given me a finance rate of 3.2% but they will not loan on vehicle that is overpriced by about $4000.00.... yes that is right! The Banks use NADA for a vehicle's worth. There are so many high interest Finance Companies because a Bank will not loan money to you for a vehicle and the salesman's Pontoon Boat! LOL Then we tack on GAP insurance for 800.00 but THEN we sell you ALLState INSURANCE set up right there in the showroom. And why would I buy gap insurance to be added to my loan when you just set me up with an actual insurance policy on that high priced peach of a deal! Well I didnt know I bought it.Talk about multitasking! They will do all they can to keep you from focusing on the DEAL! A one stop shop for all your needs. We live and learn and then we come out swinging and cursing. It has been hard for me to admit my ignorance. If I can save at least one person from getting taken it is worth it! DO YOUR HOMEWORK and DO NOT to get taken from this or any dealer! You are welcome to email me and together we can slow these dealerships down. read more

Knew we were going to acquire a Kia Soul for our retirement vehicle for almost two years. That's plenty of time to thoroughly research a vehicle and dealers. When it came time to make the purchase we had narrowed dealers to two. We went first to Cavenaugh Kia in Jonesboro, Arkansas (two hours away) because we were going to be there anyway on other chores. We wanted to drive a 2013. We were about two months out from buying. That's when the "Cavenaugh" experience began. From the very first contact the buying-a-car "ordeal" became unlike any other we've been through. Our salesperson was professional, yes, but very low-keyed. More like wandering into a neighbor's yard and talking about the weather. No "push" to "close today" (we were up front about being two months away from buying and our salesperson just nodded) but had succinct answers for every question we had. And he didn't just answer the questions, there was an enthusiasm as he did. That initial contact with Cavenaugh is what drove us to contact them first when it came time to pull the stopper out of the bottom of our bank accounts. The acquisition of our Kia Soul was a combination of Internet, cell phones and the necessary physical face to face's. We pre-qualified over the Internet and received a call from our salesman literally within minutes and he gave us the interest rate and payment information. He made certain we "reserved" the vehicle we wanted (only one in our color on the lot) because, as we explained to him; being two hours away (and my wife not being able to drive a return vehicle due to the residuals of a stroke) we would have to arrange a "ride" to Jonesboro. Not a problem, the car was ours and would be waiting on us when we made arrangements. Within minutes of finishing that conversation, my phone rang and our salesman apologized for "bothering" us and informed us that if we had difficulty arranging a ride to Jonesboro, that if we would come down and sign the paperwork the Cavenaugh dealership would see that our Kia Soul was delivered to our home. That's two people; one driving our Kia and another driving a return car on a four hour round trip. I told my wife; "We've picked the right dealership." Turned out a sister re-arranged her schedule to provide a ride the next day. Completing the sale was an exercise in simplicity. Professional and expedient but still with that "visiting a neighbor "atmosphere. The whole experience felt, to us, that the sales end of Cavenaugh feel no need to "hard push" their product. They trust their vehicles sell themselves. That's so comfortable in the dog-eat-dog world of sales nowadays. When it came time to do the deed and sign the papers, they had knocked almost a full percentage point off our interest rate (they didn't have to work on that because we were okay with the original rate). We just felt this dealership was working on our behalf, really working, from the word go. After I finished the paperwork and walked out into the lot; my wife, my sister and two Cavenaugh staff members (one being our salesman) were all over - and inside- our new purchase walking my wife through all the "goodies" in an impromptu orientation. I just stood back and watched. The staff genuinely shared our excitement. Can't recommend them enough. Service after the sale? Can't speak to that yet but I don't expect anything less than the "above and beyond" we've experienced so far. Once we have some "after the sale" experience, I will revisit this site and post updates. This is how sales should be done. Five out of five stars. read more