I'm a new shopper with Talbot's. I went into my local store in Cool Springs Galleria in Franklin TN…read moreon Monday 4/21 after ordering a dress online that I really loved. I wanted to see the selection in person and was specifically looking for several items that I had seen online. Although there were only 3 customers in the store, no one greeted me, offered to help, or acknowledged me in any way. After carrying around several items for a while, I finally approached an associate and asked if I could have a fitting room. The associate said, "I guess I could do that." After trying on some items, I needed another size. I called and called for assistance but no one ever came. I left over $600 of items that I planned to purchase in the dressing room and walked out empty handed. No one even spoke to me as I left. In this economy and climate, I would have expected at least some customer service. Very sad since I loved my dress but I probably won't be back.

Love this store. The manager Denise is absolutely phenomenal! She is always so helpful and my go to…read morewhen I need an outfit for any occasion. Everyone here is so sweet and accommodating. I also see Amy a lot and she is equally amazing. Shop here. You won't be disappointed. Covid was brutal to so many stores, but these girls not only continued working hard, but also were so encouraging to us all!!

Awesome store and helpful staff! I needed a wallet for my boyfriend and the staff directed me to…read moretheir location. They had a great selection and quality product. Very happy with my experience!!

Managers standing n talking drinking sonic on floor. not helping cashier with long lines. Honestly…read morea disgusting experience to say the least.

All of the workers were so helpful and nice!! I was welcomed and helped so beautifully and…read moreefficiently, the girl with pink hair, (I can't remember her name), helped me with the jewelry that i needed, and let me know how to properly take care of it. I got a great deal and an awesome experience!

I really loved going to this place. Staff was very kind and welcoming and everything was very…read moreorganized.

Great selections, great prices and great staff! Always get exceptional service when I go.read more

I am a long standing express customer with a express credit card (A-List). I came this location to…read morereturn an item. Before I could take the item out the bag the girl behind the counter says we don't accept returns. She was very dismissive and unhelpful. This the first time I have ever heard that. So contacted corporate and they took care of my return.

I stopped in to buy a gift for a friend that I'm not terribly close to, but wanted her to enjoy. I…read morewalked around aimlessly, picked up a couple things, and then ended up putting them down because I wasn't too confident on the scents I had chosen. I decided to leave the store, and go buy her a less personal gift like a gift card. But then... (and I wish I knew the name of the girl who helped me, because she was magnificent!!), as I continued to walk out of the store, with probably a defeated look on my face, she stopped me and asked "Did you decide not to buy that?" After I told her no, I didn't think it would be the perfect gift, she practically walked me through the whole store helping me find the perfect scent/gift. This girl is an absolute gem to this store! The only reason I have to come down from a 5 star review is because of the price of the candles. I walked out $65 later, and really didn't feel like what I bought was worth that price. In the end though, the friend LOVED what I picked out, so all is well :)

Went to the one in the avenue today in TN. Terrible I had 2 coupons that my mom gave me under her…read moreaccount and so I went in to get 1 free full size body care with 1 coupon and 20% off from the other coupon. I had my 2 perfumes ready to check out when one of the employees told me I can get another 1 for free and I asked if it would work with the coupons I have and she said yes. So I went and grabbed another perfume and I went up to check out and they tried telling me the free one didn't work and said it was already used it wasn't so I made sure with my mom that she didn't use it. And now there are 2 employees trying to help and the older one that I didn't start with started raising her voice and tried the next register and it worked and then went on to say that the free one from by 2 get 1 free wouldn't fall under the free one with the coupon so I went to get the another one which I didn't want and I only grabbed another one cause another employee told me it told work. And the older one would not allow me to speak at all and she would refuse to let me say to take one of them out. This is a terrible store and over the years their customer service and employees have gotten rude and entitled. Dont recommend going anymore.​​​​​​​​​​​

Be sure to request Jack! He has phenomenal knowledge, service and hooked me up with a great suit!read more

Came to this MW today with my 13 year old son who's in the 8th grade to quickly get some nice…read moreslacks, dress shirt, socks and belt for a valentines dance tonight at his school. A blonde young lady helped us pick out the perfect outfit quickly and had the pants hemmed and both shirt and pants steamed. Highly recommend. Great customer service, lots of sizes in stock, very helpful and friendly staff.

I'm grateful to finally be in an area where I can go in person for a skims store because there…read moresizing can be a bit all over the place. For a brand that pushes it inclusion, the store had a pretty limited selection of the products and sizing. The store featured mostly smaller sizes and for the larger or fuller cup sizes you had to ask an associate who had to ask someone in the back. They were helpful and kind but this does leave you feeling a bit excluded no matter how kind they are. I did also hear someone come in asking specifically for the maternity line only to be told this was online only. It seems like this store will only carry the basics and a limited selected of those at best and the newer collabs. Most of the staff was kind except for the girl at the fitting room who seemed rather bothered that I asked to try anything on. Everyone has off days and I get that but she was very annoyed for how dead the store was and how kind I was to her. It was nice to be able to figure out my size but now that I have, I don't really have much a reason to come here regularly. For how much they hyped this store opening there wasn't much in here. I expected to be able to go and grab a last minute piece of shareware if I needed it but nope. The brand has so much to offer but there's genuinely almost nothing in this store.