Cathy is always nice and is also careful to make her customer feel confident that her efforts will be amazing.

Went to ask for a shape change was extremely rude, I really was just stopping in to check the vibes. I had an off putting feeling anyways

Not happy with a dip manicure. Technician put on product so thick it chipped off in 1 week. Terrible customer service. Went back & spoke to Mgr. She said she can only fix 2 nails! My bill was $45! Don't go there unless you want bad service & money w read more

Cathy Nails - Example of nail product chipping & cracked after 7 days - Nail Salons Near Me - Glen Allen, Virginia

They over charged my credit card and added a tip for the nail technician. Beware. Make sure you get a copy of your receipt

I wish that I could give less than a one star. Aside from quality of nails, everyone knows customer service at a nail salon is very important! The quality was not great, and the customer service was even worse. There are no prices listed and it was clear that the technician was making up her own prices. I am not sure if it's because she'd think I was going to tip, but $35 for a gel polish change is insane. I switch to regular polish and while I was waiting for my toes to dry, she was pressuring me to pay right now, and instead of once my toes were dry. There was no policy requiring this, and it made me very uncomfortable that she was requiring that I pay right then when she wasn't doing that for anybody else drying their nails. Can't believe that I would rather paint my own toes, then go to the salon again, but it's true. Please take your business elsewhere! read more

After going in for a pedicure and a manicure I ended up with a horrible infection in my toe. After suffering for a week out of town for week I went to the doctors. $200 later for the doctors appointment, and a prescription I got to spend the next week still in pain, soaking my foot multiple times a day and taking 4 pills a day. On the plus side, a month later my manicure still looks great, but this was a very expensive pedicure. read more

Cathy is always welcoming, pedicures are great! We have been going there for 12 years!

I was over charged for my nails and the nail tech added an additional 7$ charge on my card without informing me. Also the nail polish chips and peels off extremely fast and the older nail tech is horrible at shaping nails and extremely rude. Highly unrecommded. Do not spend your time or money going to this shop! Literally one of the worst shops in the Richmond area! read more

Cathy nails is a horrible person and place to do business with. Went in today, I guess the nail tech was taking to long to do my nails and she tells her in their language which she didn't know I spoke her language. She tells her I need to pay more because I guess the tech was taking to long to finish. She was making sure she did a good job. It was not anyone waiting.I will never go back in there. It's about 50 places that does nail in this area. It was my fourth and last visit. Mimi does a excellent job, but that thing that runs that place is wicked and gets a 1 because 0 is not a option. They call money hungry people Greedy. read more

I decided to get a manicure today and I'm very happy with my nails. A nice young man there did an excellent job. He was very friendly, professional and respectful to not speak his language while servicing me. I appreciated that. I got the gel manicure for $25.00 and they're beautiful. The shop is cute and clean. I will be returning. read more

Went here on a whim today because my engagement pictures are tomorrow and i knew I needed to get my life togeher real quick. My friend and her mom had been going here for years so I thought I'd try it out since it isn't far from my house. I walked right in and was immediately greeted and seen. The woman who was doing my nails was very friendly!! We had great conversation. She also did my eyebrows and they came out great. I paid $65 for gel full set plus eyebrows. I have some dried up polish on my fingers but honestly it's not that big of a deal. Overall it was a really good experience! read more

Cathy Nails - Gel polish full set - Nail Salons Near Me - Glen Allen, Virginia

Questionable customer focus. Voicemail has hours of operations until 8. I make it there at 6:15 a lady is doing one lady's pedicure and the open sign is still lit on door is open for me to walk in only to be told no one was there to do my nails. The next day I call. make a 6pm appt and was told they were open until 7, get there at 5:55 all pedicure chairs are full and nail tech has a customer I am then told she does know how to do gel or acrylic but she never asked me what I needed done and never looked at my nails. I could only deduce that Cathy's nails turns away black customer because each time I came thru they were happily servicing white customers. read more

I have been getting my nails done for 12 years and have been getting dip for 7 years. I was at Target and decided to try a new salon next door and get my biweekly dip manicure and pedicure. I paid around $60 for a dip manicure and it chipped twice within a few days. I let the first chip go but the second I called and asked for them to reimburse some of my money since I'm unable to come in to get them fixed before I leave for vacation. I get off at 8pm and can not get there in time. The manager said it's not a problem with their product or technique and it's my nails that are the issue. I said I've never had this problem and she said that it has to be an issue with my nails. Of note they didn't use the UV light and the dip is very thin. It feels bad to have someone charge $95 and then leave a tip on top of it and not be guaranteed nails that last even 5 days. Very very disappointed in how I was treated and spoken to. read more

Glen Allen Virginia.... Employees have always done a great job! Today there was a shortage of help and owner did my nails. She was irritable, short and in a hurry. Also a bit aggressive to the point of hurting and had to have been well aware but very insensitive. I will not go back there after 8 plus years...but after having her do my nails, never again. She needs to step back and re-asses herself and treat her employees better as well as take a class on empathy and how to treat people! She will eventually lose clients as well as employees! Another very important issue is Covid protocal as I witnessed a client who was clearly suffering from respiratory problems, did not have a mask on and other clients were obviously uncomfortable to the point of a mother going to her car to get her daughter a face mask! Greed and bad business! read more

I was told to choose a color and then promptly told I couldn't get the service because they "close at 7:00". She clearly didn't care that I was walking out the door. i won't be back. read more

They truly don't give a damn.. it's next dollar.. last two times I went for pedicures,not once did they ask ,which kind of pedicure I'd like. Then she rubs lotion on my legs, and just let it sit to dry up white all over!! Who does that?!?! Then wanted $78 and all I got was Basic pedicure and fill in.. it's a different price every time you go! That was the last time they will see me or my damn dollars! read more

Took off my gel polish and left the acetone sitting on my nails for so long that I have CHEMICAL BURNS all over my fingers and hands from it. I've been having to go to the doctor and treat it. Also, NOT CLEAN AT ALL!! Watched her pull tools out of a drawer and still had other peoples skin on it also reused the gloves she put on me on someone else. WILL NOT BE RETURNING. read more

Made a big mistake over the weekend by trying this place for a pedicure because I was in the area. Beware of going here - you will regret it as their customer service and ability to do a pedicure is awful!!! I will never walk in that place again. read more

1st time visiting Cathy nails for a pedicure. Got seated immediately then it went downhill. Asked about different pedicures and pricing. Never got a price.she cut my foot within 5 min and couldnt get bleeding to stop. The girl poured something liquid blue on my foot which still stings. Then pushed my foot down into the water to try to stop the bleeding. Finally just went and got a band aid and wanted me to pay full price .After talking to manager explaining the girl didn't finish, and 1 coat of polish because we couldn't get bleeding to stop she tells me " you take up 20 min of time you pay full price" at drug store now buying band aids and first aid creme. Worst rushed pedicure I've ever had and worst customer service I've ever experienced. read more

Cathy Nails - Failed pedicure at Cathy Nails - Nail Salons Near Me - Glen Allen, Virginia

What an adorable nail salon! I came here not expecting much since it was in a strip mall type of location, and I was instantly wow-ed walking in-- it was a decent sized place-- 10 pedicure chairs, 10 nail stations, an entire area in the back for drying stations, and ample room. Very nicely decorated with pretty glass chandeleirs from the ceiling-- it was so chic! The men and women working there were very pleasant and I walked in for a pedicure and was instantly seated in one of the massaging pedicure chairs. The prices are reasonable as well-- they have all different types of spa pedicures starting at $25, depending on what you want. I'd say that's a pretty good deal and it looked like the rest of their prices were very decent as well. Overall, I was extremely impressed. If I lived in the area, I'd be going here all of the time! read more

An awful rushed, painful pedicure, where I was bothered into tipping in cash just so they can avoid taxes. How annoying read more

Poor customer service and rude employees. Will never be back. Try Bliss nails instead.

Had been at the salon before and was very happy. Was in over the weekend. Called before was told at first they was busy it would be an hour. Ok no problem. So I told lady I wanted to make an appointment She said No just come in we do walk-ins. Waited about 30 minutes. Lady that did my toes and nails was very nice but wasn't the best. She took forever, the chair didn't work right. I pick the cheapest Pedicure. Got a Fill-in and a wanted a design on 2 nails. Was charged over $100. Never in my life have I paid that much. And the design was not that great. Got a friend to help me redo them. When I questioned the lady said $50 for pedi, nails $59. Will not be going back. read more

I came in for a regular pedicure. I was not impressed at all. It was meh at best. Just seemed rushed. I didn't have a chance to "relax" and enjoy the experience because it was over in about 15-20 minutes. Just not worth the price. I will not come back read more

They do a wonderful job! The technicians are friendly and thorough. The best pedicures I've ever had and the only place I've ever had a pink and white manicure where ALL my nails stay on between visits. read more

DO NOT GO HERE HORRIBLE CUSTOMER SERVICE AND JUST FLAT OUT RUDE INDIVIDUALS THIS PLACE NEEDS TO BE SHUT DOWN! I would give a ZERO if I could. As soon as my sister, my mother and I walked in we said do you have time for 3 manicures? The one lady in the back yelled "well as you see we only have 2 people so you need to wait" in a very aggressive tone. We said ok and agreed to wait. The lady who was in the front scanned our heads for our temperature then machine worked on my sister and my mom but was malfunctioning when it came to me. The First Lady hit my face as she tired to scan my head causing the human reaction to move your head back I looked at her and she said I am so sorry. I said it was ok not a problem and then she tried again and still didn't work. She asked the aggressive lady to scan my head to see if she could get the machine to work. She scanned my head and once again hit my face so I backed up again. The lady then mocked my movement and very aggressive and hostile way said "there is no need to move so stop it I'm not going to hit you so stop" I said I'm sorry you hit my face so I backed up then she responded "well if you didn't move then the machine would work so stop moving" I said excuse me? And then she went about flaring her hands and talking to her co worked. This is the OWNER. I have had many bad experiences with this place before but went this time because my mom likes it. I will NEVER be returning to this place. read more

So I came here because most nail salons were closed at 7:15 and I needed my nails done for the next day. I paid $40 which is kinda high compared to my usual spot I have been going to they charge was less. I feel like the lady was going to drill my nail and mess up she just seemed like she was having some trouble staying on track. I chose a pretty pink and i can still see my nail tips shining through maybe she should have dipped them a few more times to account for that. She blamed it on the color and my nail tips being so white on the ends. (Isn't most peoples?) I still tipped her $5 because she was nice and I don't want to seem rude. Overall it's a little to expensive for me to keep going back and not being 100% satisfied. I feel like I spent too much and couldn't have gotten better service. That can be the case sometimes though when you go somewhere for the first time. I'm just glad they were open late . I'm starting to like my nails more now that it's the next day though. She did a good job shaping them and the color is growing on me with the tips still a little white. read more

Cathy Nails - Nail Salons Near Me - Glen Allen, Virginia

Awful awful awful They were awful terrible service terrible prices over charge the wanted 70$ for gel acrylics and I asked for a design she said no designs that they don't do it so they wanted 70$ for plain gel acrylic read more

The owner is very disrespectful! If you tell her what you want and it's not what she want to hear she'll tell you "Go else where." GEL POLISH WILL CHIP HERE and Does a horrible job painting nails ! read more

They're okay...they rush because they get busy....and their polish barely lasts, but the environment is very nice. read more

Cathy Nails - Nail Salons Near Me - Glen Allen, Virginia

During my visit I kept asking for my nails to be cut shorter and she didn't, there were marks all over them after they were "done" including a hair, and the color did not match the swatch at all. When I called I was treated rather rudely and was told "that's how it is" and will not be coming back. read more

got my nails done here on Thursday (granted it was a fill in but i had only had the nails on for 3 weeks prior to the fill in and none of my nails were lifting and the lady that did them was rude ...Station 7). My pinky nail popped off Saturday. The lady at station 1 (I don't know if this is the owner or not) said they would not fix my nail unless I paid for it even though I had just gotten my nails done there 2 days prior because it was a fill in. I asked the lady "so what you're saying is you don't guarantee your work?" she said "no we don't" ... so unless you want to pay twice...DO NOT PATRONIZE THIS BUSINESS!! I have never been to a place that would not fix their work. If I could give a 0 as a rating I would. read more

I moved 5 minutes away from Cathy Nails 2 years ago and initially it was my go to spa! However, my recent visits have not been pleasurable at all! Today I went in for a full set and politely asked Cathy were they doing appointments only. She responded no and asked me what I needed. I told her a full set and she responded that they did not have time for a full set. Immediately afterwards another women walked in and asked for a full set and she told the woman that she could but it would be a wait. I asked her why wasn't I offered a chance to wait, and Cathy responded "We don't do long nails like that. I came to Cathy because I wanted a new short set, but she did not even care to ask me what I wanted. I then asked her could someone at least help me soak my old set off and she said no because they don't have time. Yet , they had time to take the lady who came in after me. I'm disappointed in this shop because I've been a loyal customer and have even recommended her new customers in the past. I definitely would recommend May Nails across the street instead of this place. Especially if you are someone who enjoys nice polite service, great shaping, and exquisite polishing. read more

I was very disappointed after my service. My manicure nor pedicure were not thoroughly done. My nail bed was was jagged and my cuticles looked terrible. My technician appeared to be rushing and when I redirected her she appeared frustrated and continued with the procedure. The polish would not dry and was sticky 1 1/2 hours later. To make it worse I was charged $5 more than I was quoted when i first arrived. I voiced my concerns and asked to have my feet redone and polished. I was told if I didn't let the same person redo the service that I would be charged again... I declined and went somewhere else. I will never go back and do not recommend this place. read more

If you aren't a regular they won't treat you well. I came in to get a gel manicure. During the manicure I noticed that they gel polish was wrinkling up. I pointed it out to her and she tried to fix it by putting more polish on but it didn't work. So when I asked her to redo it her demeanor and body language changed. She was clearly upset and because of such I did not have an enjoyable manicure. After she was done, she asked me to pay and then told me I was done. I said, excuse me I did not recieve and type of massage. She said a massage does not always come with a manicure. Instead of being rude and demanding some of my money back I just let it go and told myself I was going a write a review about the horrible service. DO NOT GO TO THIS SALON! read more

I've been going off and on over the past year trying to find someone in there that I like. Every time I go I am unhappy with my service but getting someone different each time. I go for pedicures and nails. I have not received a decent pedicure and each time I get my nails done they are too thick. I was in there yesterday for a pedicure and the entire time I was there she talked to the girl sitting next to her , which is not a big deal, the problem was, every time she opened her mouth to talk, which was constant, she stopped doing my pedicure . so I sat there with either my feet in the water the whole time her conversation was going on or sat there with my feet up waiting for her to do something. I was in there at 10 when they opened. That was the last time I will give them another try. I don't care if you want to talk to everybody in the place but what is the reason why I have to sit there getting no service while you talk. And then you polish my toes as if I was finished. I paid for a deluxe pedicure and I basically got my nails painted. Lousy service and the worst service I have had in this past year trying to give them the benefit of the doubt. read more

Love Cathy Nails! I go regularly for gel manicures, pedicures, and brow waxing. All the technicians are very nice and make small talk. The quality is great and service is quick! read more

I second everything Mallory B said. I didn't think much of it but it's nicely decorated and very clean. The prices are reasonable, the staff is nice and they have massage chairs. Who doesn't like massage chairs? My polish has held up very well for over a week. No signs of wear and tear yet! read more

I came into this now salon yesterday to get the dip /SNS powder. Beware they skimp you and only do 2 coats of dip and gel to finish which I have never had someone do when getting the dip. I wanted to get a clear coat and instead she then did a pink clearcoat and it was done awfully I did not like it and they were told me that there is nothing that they could do about it because "I picked out the color and I should've known it was clear in that you could see through it and that it would be pink "which I then responded I'm sorry I didn't realize it would look like this I don't like it what can you do for me they said "nothing" after me arguing with the "manager" she finally told me to come back. I come back today and LITERALLY every single one of those workers came by while I got my nails repainted and spoke in their language and looked and pointed at my nails. One lady even had the nerve to pick up my hand and look at it. Like I had done something wrong. The color I got to day was sloppily done and the workers did not care. The management here is awful and the workers do not care about the customers. I'm surprised there was even people in there getting their nails done. This is dip and cost me $44 which I have never paid so much - to top it all off they didn't do a manicure give massage or offer me a drink which ALL should have been included. Never going back. read more

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Worse place to get your eyebrows done!! Don't go there they completely ruin my eyebrows and now they're both shaped unevenly. Save your money and go somewhere else!!! read more